This place double charged me for my meal, and tried to charged extra for standard order. I had to go back the next day to prove the double charging. No apologies no additional explanation or compensation for having to return or getting charged extra as well. Do not visit this place, very unsatisfied with the employee and the manager,.Who was also very rude, not a very good representative for this food chain.
Atmosphere: 2
Food: 2
Service: 1
Drew Killorin
In my visit, I was hoping to pick up a simple dinner for my family, but I should have known better than to expect anything good. Not only did our order have a diet soda instead of a cherry one, not only did they give me a kids meal with just nuggets and applesauce (instead of the nuggets, fries and juice) without asking, it seems the chicken we ordered was under cooked. Specifically, my 2yo daughter's nuggets. Now she's vomited twice and we're debating urgent care. Train your employees better, the service was sub par, and the food literally hurt my child. Be better before you do worse.Kid-friendliness: Be wary of getting kids meals here. Mine was not only incorrect, but made my girl sick. Oh, and there's no kids toy so far as I know.
Atmosphere: 2
Food: 1
Service: 2
Krieg Dagger
Tables weren't clean.Get the float! Keep the mug for a $1.
Atmosphere: 4
Food: 5
Service: 5
sam W
Bad food, bad workers. Get better management here please.
Atmosphere: 1
Food: 1
Service: 1
Kevin
Terrible experiences here. Nobody comes here because service is bad. Then when you do come the food is stale because nobody comes here.
Atmosphere: 1
Food: 1
Service: 1
Temptation
I’ve had bad experiences at restaurants before and never once wrote a review, but today at the A & W and KFC store off 1551 S Havana St this was different. I ordered a meal combo and burger with large fries from the A&W menu. The cashier (an older lady I’m assuming the manager/owner) tried to overcharge for a cake that I never asked for….. How?? I don’t know…. Anyways once I noticed my receipt I confronted the mishap. She first tried to say “oh no it’s okay” then tried to offer me a “30 cent refund” for an obvious “$3 dollar” mishap. Her explanation was that she had rang me up for cake ($5.99) which was the same price of the fry from the KFC menu ($5.99). Keep in mind the store is a joint store that houses both A & W and KFC with two separate menus. It was clear I was ordering from the A&W menu as all of my items were from that A&W menu. When I asked for a large fry ($3.99) it was apparent I was ordering for the A&W menu. However, she chose to try and overcharge me for the KFC fries.As I’ve mentioned before I’ve never once written a review, but this incident was an exception. I get it people have off days and services aren't always the best. However, this situation rubbed me the wrong way. I did get my total refund ($2) back, however it seemed as if I was purposely being overcharged… I know it’s only two dollars but it's the total distrust I feel from this restaurant that led me to write this review. My last opinion: don't waste your money here, the food is horrible.
Atmosphere: 1
Food: 1
Service: 1
S M
I had an issue with the food that was ordered last night and I wasn’t able to return until today . The manager took the fries out of the bag squeezed them and said “look they’re still good “? um ok.. she said “next time u come back 5 minutes, I will fix for u one time” then she asked to cook to remake the sandwich but had them put another piece of chicken on the same bun (chalked full of mayonnaise from last night ) then put a few fries on top of the ones from last night put the food in the same greasy brown paper bag? it would have been better to just refuse to replace the food instead she went above and beyond to not fix anything simply gross behavior. I promise that I will never put myself at risk of the illnesses they have to offer.
Food: 1
Service: 1
Ron Willis
Trued to close 25 minutes early and then messed up the whole
Atmosphere: 1
Food: 1
Service: 1
Devon Goldstein
We went through the drive-tru and ordered a few combos and extra drink they messed up both meals and didn't even give us the fries for both they didn't give us one of the drinks and yelled at us that we needed to pay and made pay for the extra drink again. Worst customer service ever very disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
Ryan Strawn
I rarely leave reviews but this was particularly bad. Got the wrong kids meal, no big deal, she must have misheard me, asked for a replacement. She was instantly aggressive and she wanted to make me pay for it, started arguing with me about showing the receipt to prove what I ordered. I walked away from the counter at that point, better to let it go since I was pretty angry. Really bizarre to get that sorta treatment over a few corn dog nuggetsAlso, my burger had frozen lettuce and tomato on it. Even had some frozen French fries.So basically, don’t go to this location. It’s dirty, they’re rude, they don’t cook the food all the way and cut corners
The worst hamburger I've ever had. It was also Ice cold. Never eat there again.
Mark Collins
Boring food, lackluster customer service. I remember liking A&W but for what I paid ($11 for bacon cheeseburger meal) I got a burger that would barely pass in a middle school cafeteria, and a very small fry and drink. Luckily the fries were so bad I only ate a couple before ditching them. I did ask for mayo in the drive through and was told no problem - then there was no mayo in the bag. I live mayonnaise and these fries needed help. So I parked and went into the store and the same person that told me no problem now told me they don’t have mayonnaise. Weird but okay. First bite of my burger and sure enough it is slathered with mayonnaise. Worst of all this was clearly the manager so she’s not setting any kind of good example - no wonder there are so many reports of bad customer service.
MotoXMom3
Good food, yummy cheese curds. I ordered a good amount of food to feed 7 people I'm my family. I got 7 Papa Combo's: burger, fries and a soda and 1 large order of cheese curds. I was asked to pull around to the front to wait for my order. When one of the workers brought out my food she let me know if the other specials during the week and was very pleasant. Now onto the food. When I got home I was missing my cheese curds. I decided to eat and after a few failed attempts to call, I decided to just drive back over after I was done. The burger was good, the buns could definitely be warmed more. Some of the fries were a little stale or hard to chew. Two of the sodas were almost flat and seemed that the machine was running out of syrup. When I got back to the restaurant, I let them know I hadn't received my cheese curds, and the worker from the window remembered me and gave me a fresh batch of cheese curds and even threw in a little extra. The service was great, there are a few tweaks that can be done to improve the food, but I will definitely be back.
Atmosphere: 5
Food: 3
Service: 5
Macy Slipka
Drive thru not open, went inside to the rudest staff, dirtiest restaurant I’ve ever been in and some homeless guy rubbing himself in the corner of the restaurant! Burger was so salty we couldn’t finish and we only stayed for 5 minutes we couldn’t stand it.
Jenna Marez
Two gentlemen at the window had toAsk what I ordered (simple order) and almost handed me the wrong food. When I did receive my food, it was poorly packaged, no sauces or napkins like I’d asked for. When I got back to my room (across the street) the food was cold, and tasted old - our burgers were also wrong. We had TWO cheeseburgers. Not sure how you mess that up….but, they did. Definitely won’t be going here on our next trip through.
This place double charged me for my meal, and tried to charged extra for standard order. I had to go back the next day to prove the double charging. No apologies no additional explanation or compensation for having to return or getting charged extra as well. Do not visit this place, very unsatisfied with the employee and the manager,.Who was also very rude, not a very good representative for this food chain.
Atmosphere: 2
Food: 2
Service: 1
In my visit, I was hoping to pick up a simple dinner for my family, but I should have known better than to expect anything good. Not only did our order have a diet soda instead of a cherry one, not only did they give me a kids meal with just nuggets and applesauce (instead of the nuggets, fries and juice) without asking, it seems the chicken we ordered was under cooked. Specifically, my 2yo daughter's nuggets. Now she's vomited twice and we're debating urgent care. Train your employees better, the service was sub par, and the food literally hurt my child. Be better before you do worse.Kid-friendliness: Be wary of getting kids meals here. Mine was not only incorrect, but made my girl sick. Oh, and there's no kids toy so far as I know.
Atmosphere: 2
Food: 1
Service: 2
Tables weren't clean.Get the float! Keep the mug for a $1.
Atmosphere: 4
Food: 5
Service: 5
Bad food, bad workers. Get better management here please.
Atmosphere: 1
Food: 1
Service: 1
Terrible experiences here. Nobody comes here because service is bad. Then when you do come the food is stale because nobody comes here.
Atmosphere: 1
Food: 1
Service: 1
I’ve had bad experiences at restaurants before and never once wrote a review, but today at the A & W and KFC store off 1551 S Havana St this was different. I ordered a meal combo and burger with large fries from the A&W menu. The cashier (an older lady I’m assuming the manager/owner) tried to overcharge for a cake that I never asked for….. How?? I don’t know…. Anyways once I noticed my receipt I confronted the mishap. She first tried to say “oh no it’s okay” then tried to offer me a “30 cent refund” for an obvious “$3 dollar” mishap. Her explanation was that she had rang me up for cake ($5.99) which was the same price of the fry from the KFC menu ($5.99). Keep in mind the store is a joint store that houses both A & W and KFC with two separate menus. It was clear I was ordering from the A&W menu as all of my items were from that A&W menu. When I asked for a large fry ($3.99) it was apparent I was ordering for the A&W menu. However, she chose to try and overcharge me for the KFC fries.As I’ve mentioned before I’ve never once written a review, but this incident was an exception. I get it people have off days and services aren't always the best. However, this situation rubbed me the wrong way. I did get my total refund ($2) back, however it seemed as if I was purposely being overcharged… I know it’s only two dollars but it's the total distrust I feel from this restaurant that led me to write this review. My last opinion: don't waste your money here, the food is horrible.
Atmosphere: 1
Food: 1
Service: 1
I had an issue with the food that was ordered last night and I wasn’t able to return until today . The manager took the fries out of the bag squeezed them and said “look they’re still good “? um ok.. she said “next time u come back 5 minutes, I will fix for u one time” then she asked to cook to remake the sandwich but had them put another piece of chicken on the same bun (chalked full of mayonnaise from last night ) then put a few fries on top of the ones from last night put the food in the same greasy brown paper bag? it would have been better to just refuse to replace the food instead she went above and beyond to not fix anything simply gross behavior. I promise that I will never put myself at risk of the illnesses they have to offer.
Food: 1
Service: 1
Trued to close 25 minutes early and then messed up the whole
Atmosphere: 1
Food: 1
Service: 1
We went through the drive-tru and ordered a few combos and extra drink they messed up both meals and didn't even give us the fries for both they didn't give us one of the drinks and yelled at us that we needed to pay and made pay for the extra drink again. Worst customer service ever very disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
I rarely leave reviews but this was particularly bad. Got the wrong kids meal, no big deal, she must have misheard me, asked for a replacement. She was instantly aggressive and she wanted to make me pay for it, started arguing with me about showing the receipt to prove what I ordered. I walked away from the counter at that point, better to let it go since I was pretty angry. Really bizarre to get that sorta treatment over a few corn dog nuggetsAlso, my burger had frozen lettuce and tomato on it. Even had some frozen French fries.So basically, don’t go to this location. It’s dirty, they’re rude, they don’t cook the food all the way and cut corners
Restaurantji Recommends
The worst hamburger I've ever had. It was also Ice cold. Never eat there again.
Boring food, lackluster customer service. I remember liking A&W but for what I paid ($11 for bacon cheeseburger meal) I got a burger that would barely pass in a middle school cafeteria, and a very small fry and drink. Luckily the fries were so bad I only ate a couple before ditching them. I did ask for mayo in the drive through and was told no problem - then there was no mayo in the bag. I live mayonnaise and these fries needed help. So I parked and went into the store and the same person that told me no problem now told me they don’t have mayonnaise. Weird but okay. First bite of my burger and sure enough it is slathered with mayonnaise. Worst of all this was clearly the manager so she’s not setting any kind of good example - no wonder there are so many reports of bad customer service.
Good food, yummy cheese curds. I ordered a good amount of food to feed 7 people I'm my family. I got 7 Papa Combo's: burger, fries and a soda and 1 large order of cheese curds. I was asked to pull around to the front to wait for my order. When one of the workers brought out my food she let me know if the other specials during the week and was very pleasant. Now onto the food. When I got home I was missing my cheese curds. I decided to eat and after a few failed attempts to call, I decided to just drive back over after I was done. The burger was good, the buns could definitely be warmed more. Some of the fries were a little stale or hard to chew. Two of the sodas were almost flat and seemed that the machine was running out of syrup. When I got back to the restaurant, I let them know I hadn't received my cheese curds, and the worker from the window remembered me and gave me a fresh batch of cheese curds and even threw in a little extra. The service was great, there are a few tweaks that can be done to improve the food, but I will definitely be back.
Atmosphere: 5
Food: 3
Service: 5
Drive thru not open, went inside to the rudest staff, dirtiest restaurant I’ve ever been in and some homeless guy rubbing himself in the corner of the restaurant! Burger was so salty we couldn’t finish and we only stayed for 5 minutes we couldn’t stand it.
Two gentlemen at the window had toAsk what I ordered (simple order) and almost handed me the wrong food. When I did receive my food, it was poorly packaged, no sauces or napkins like I’d asked for. When I got back to my room (across the street) the food was cold, and tasted old - our burgers were also wrong. We had TWO cheeseburgers. Not sure how you mess that up….but, they did. Definitely won’t be going here on our next trip through.