I worked here a little while back, the environment is nothing but hostile. The managers, are very very unfriendly and unprofessional. The business is ran by teenagers getting paid minimum wage or 65-80 cents more to be a “shift leader” which basically entails working so much you’re working every single day, no matter what. As an employee you are told that unless you are “obviously contagious” or have “proof of prescriptions” from your doctor, it doesn’t count to call off. They would rather you come in sick, coughing, sneezing while working with the customer and handling food, then call off. The managers hardly are ever there, and if they are scheduled they are running back and forth from stores and shopping rather than actually helping their employees. I once had influenza B and was told I couldn’t call out without a note from the doctor, or else I would have to come in, which I did. Getting the other employees sick and probably the customers as well. Another incident happened when my car broke down during dead of winter and was actually asked if I “could just walk here” by one of the managers. Dead winter, blizzard even. The two managers were also together, romantically, and brought their own drama into work with them, and constantly had drama and gossip problems with the underage staff. The store was never clean fully, and not a single person seemed to care, the scooper holder where it supposedly “cleans” the things used to scoop ice cream was probably cleaned once when I worked here, other times it would clog with mold and the worst smell ever. The employees here, since they are so young and underpaid and overworked, often stole tips from fellow employees during a shift and often times no one did anything or cared. So yeah, do not recommend to go or work, thanks for the PTSD when it comes to ice cream!
Atmosphere: 1
Food: 1
Service: 1
Joshua K.
Solid Coldstone location-great service, good ice cream.
Bianca G.
Came in saturday night with my two siblings. Amazing service from the teenage boy he was polite and helpful the girl (brown hair and little heavier had her hair in a clip) wasn't helpful the boy had to ask her for help and when he did she hella mean mugged him like girl just do your job. aside from that she gave hella attitude and was mean mugging my brother the entire time.
Lawrence Thompson
Disappointing we tip and order online. Past 2 times they have forgotten part of order or got it wrong last time we tip them they just don’t care having to go back to get part of the order is a waste of time. Better to just order it at the store and make sure all is correct. Last order seems the ice cream had freezer burn. Had ice cube crystal things in it extremely disappointing. When you call to complain does no goodBeware if you order online and don’t tip because the service is poor
RealTea R.
Derek needs to be let go.. I was actually a little aggravated my wife tipped him a buck.. that he didn't even acknowledge.. barely put any ingredients into my 9 dollar ice cream and mixed it like a 5 year old girl.. Get it together Derek, I hope this lites a little fire under you.. other guy was great who made my wife's treat..
Nikki M.
Love their ice cream cakes. Always a go to for birthdays! Service is friendly and they always remember to ask if you'd like them to add any writing on it, no addl charge.
Julia Bilderback
10/29/22-They girl working behind the counter wasn't the friendliest and didn't like answering questions. It wasn't busy when we got there, but got flooded with soccer players while we were eating our icecream. They only had one worker, so I can understand why she wasn't the friendliest if she knew she was going to deal with tons of people with no help. This location needs better staffing. As to the icecream, the pumpkin one was really good but the Boo Batter one just tasted like raw eggs.
Lydia Hunt
Order delivery here twice and both times I pulled gray hair out of my mouth from there ice cream and had missing ingredients that I paid for. I'm sick to my stomach ? I won't be ordering from here again. I'm sure accidents happen but I'm discussed.
Caden Williams
Skylar Ely is the best ice cream scooper I’ve ever seen at this store!!! I hope to see him again in the future ?????????????
Josh Sands
I used to think this cold stone was mean when I first started coming a couple years ago but now there really friendly
Order for pick up, they change me for a waffle bowl and I never got it.
Elizabeth Goodrick
Everyone is always so nice when we come in!! Especially Ariah! So fast and kind!
Karsen Fine
I swear these people just wanted to ruin my day. I asked for extra marshmallows and they gave me none. Heartbroken. Thanks anyway
Ali M.
My boyfriend and I have come here on multiple occasions in the past five months. We always go past 9 pm and get two milkshakes. Tonight my boyfriend went to pick us up some milkshakes and it was around 9:30ish. The woman working told him they don't do milkshakes past 9 pm. Since when???? Very disappointing! Love the ice cream but the inconsistency with the workers is something that'll make us no longer go to this location.
Greer G.
Open late, fast and friendly service! Ice cream was delicious as always and I will be coming back again!
I worked here a little while back, the environment is nothing but hostile. The managers, are very very unfriendly and unprofessional. The business is ran by teenagers getting paid minimum wage or 65-80 cents more to be a “shift leader” which basically entails working so much you’re working every single day, no matter what. As an employee you are told that unless you are “obviously contagious” or have “proof of prescriptions” from your doctor, it doesn’t count to call off. They would rather you come in sick, coughing, sneezing while working with the customer and handling food, then call off. The managers hardly are ever there, and if they are scheduled they are running back and forth from stores and shopping rather than actually helping their employees. I once had influenza B and was told I couldn’t call out without a note from the doctor, or else I would have to come in, which I did. Getting the other employees sick and probably the customers as well. Another incident happened when my car broke down during dead of winter and was actually asked if I “could just walk here” by one of the managers. Dead winter, blizzard even. The two managers were also together, romantically, and brought their own drama into work with them, and constantly had drama and gossip problems with the underage staff. The store was never clean fully, and not a single person seemed to care, the scooper holder where it supposedly “cleans” the things used to scoop ice cream was probably cleaned once when I worked here, other times it would clog with mold and the worst smell ever. The employees here, since they are so young and underpaid and overworked, often stole tips from fellow employees during a shift and often times no one did anything or cared. So yeah, do not recommend to go or work, thanks for the PTSD when it comes to ice cream!
Atmosphere: 1
Food: 1
Service: 1
Solid Coldstone location-great service, good ice cream.
Came in saturday night with my two siblings. Amazing service from the teenage boy he was polite and helpful the girl (brown hair and little heavier had her hair in a clip) wasn't helpful the boy had to ask her for help and when he did she hella mean mugged him like girl just do your job. aside from that she gave hella attitude and was mean mugging my brother the entire time.
Disappointing we tip and order online. Past 2 times they have forgotten part of order or got it wrong last time we tip them they just don’t care having to go back to get part of the order is a waste of time. Better to just order it at the store and make sure all is correct. Last order seems the ice cream had freezer burn. Had ice cube crystal things in it extremely disappointing. When you call to complain does no goodBeware if you order online and don’t tip because the service is poor
Derek needs to be let go.. I was actually a little aggravated my wife tipped him a buck.. that he didn't even acknowledge.. barely put any ingredients into my 9 dollar ice cream and mixed it like a 5 year old girl.. Get it together Derek, I hope this lites a little fire under you.. other guy was great who made my wife's treat..
Love their ice cream cakes. Always a go to for birthdays! Service is friendly and they always remember to ask if you'd like them to add any writing on it, no addl charge.
10/29/22-They girl working behind the counter wasn't the friendliest and didn't like answering questions. It wasn't busy when we got there, but got flooded with soccer players while we were eating our icecream. They only had one worker, so I can understand why she wasn't the friendliest if she knew she was going to deal with tons of people with no help. This location needs better staffing. As to the icecream, the pumpkin one was really good but the Boo Batter one just tasted like raw eggs.
Order delivery here twice and both times I pulled gray hair out of my mouth from there ice cream and had missing ingredients that I paid for. I'm sick to my stomach ? I won't be ordering from here again. I'm sure accidents happen but I'm discussed.
Skylar Ely is the best ice cream scooper I’ve ever seen at this store!!! I hope to see him again in the future ?????????????
I used to think this cold stone was mean when I first started coming a couple years ago but now there really friendly
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Order for pick up, they change me for a waffle bowl and I never got it.
Everyone is always so nice when we come in!! Especially Ariah! So fast and kind!
I swear these people just wanted to ruin my day. I asked for extra marshmallows and they gave me none. Heartbroken. Thanks anyway
My boyfriend and I have come here on multiple occasions in the past five months. We always go past 9 pm and get two milkshakes. Tonight my boyfriend went to pick us up some milkshakes and it was around 9:30ish. The woman working told him they don't do milkshakes past 9 pm. Since when???? Very disappointing! Love the ice cream but the inconsistency with the workers is something that'll make us no longer go to this location.
Open late, fast and friendly service! Ice cream was delicious as always and I will be coming back again!