Cold Stone Creamery

Name: Cold Stone Creamery
Address: 4251 S Buckley Rd Ste 655/025, Aurora, Colorado, 80013, US
Telephone: (303) 680-8044
Price range: $$
Rating: 3.3

$$ • Ice Cream, Custom Cakes

Hours:
4251 S Buckley Rd Ste 655/025, Aurora
(303) 680-8044

Menu Order Online

About Cold Stone Creamery

Cold Stone Creamery is a popular ice cream shop that has received mixed reviews from customers. One customer had a positive experience, praising the staff for their kindness and finding a solution when they were out of lids for larger containers. The customer was impressed with the staff's efforts to ensure the order was correct and fit better in their freezer. Another customer had a great experience with a large birthday cake order, noting that the cake looked beautiful and tasted great, even though there was a minor mix-up with the decoration, which the staff quickly resolved.

However, not all experiences were positive. One customer had a delivery order that was mixed up, with the wrong order being delivered. Despite the staff's initial efforts to correct the issue, the customer faced further problems, including receiving an incorrect order and difficulty getting a refund. The customer expressed frustration with the lack of follow-up and unresolved issue, even after multiple attempts to reach the management.

Overall, Cold Stone Creamery seems to provide a mix of positive and negative experiences for its customers, with the staff's responsiveness and problem-solving abilities playing a significant role in the customer's satisfaction.