Cold Stone Creamery

The pistachio ice cream just tasted like artificial flavoring syrup.

Cold stone creamery is delicious. I recommend joining their rewards program so you can earn perks such as a buy one get one free on your birthday. While I have not tried other flavors, I did enjoy the apple pie creation. The staff were friendly, parking is easy and I will definitely return.

We went to the store at 9:30 the store was already closed they said they were only taking delivery orders because they couldn’t keep up that is unprofessional

This store is absolutely terrible. I have received ice cream that is made incorrectly (too much salt in this case), once they sent a cake I ordered to another store because I did not pick it up right away(no notification), and when I have ordered online order never shows up and nobody ever returns calls for a refund or to make it right.

Atmosphere: 1

Food: 1

Service: 1

Great service

Atmosphere: 5

Food: 5

Service: 5

Regular store of ice cream

Atmosphere: 4

Food: 5

Service: 4

In the hood

Atmosphere: 1

Food: 1

Service: 1

I ordered ice cream for delivery from here many times and they OFTEN don’t get the order correct. It has surpassed being accidental and is habitually negligent. I refuse to order for delivery from them again. The sad thing is that the store near Aurora Mall doesn’t show as an option for delivery.

Atmosphere: 1

I got a Doordash order of this after a rough day. I got a large custom order. They advised they were out of lids for their larger containers and divided it up in smaller with a kind note. I want to offer my highest recommendations. They were incredibly kind and having a realistic solution for something small was wonderful. It even fit better in my freezer. I called in to offer praise and the Manager on duty was so kind.It is something very simple to just order Ice Cream at the end of the day, and these people working did the extra mile to made sure our order was correct and to make the best out of something out of their control. Thank y'all.

Atmosphere: 5

Food: 5

Service: 5

This place sucks. They get annoyed and don’t know how to make your order. I told him my daughter was allergic to cashews and pistachios. Told me they haven’t used it all day and was super annoyed by what I had said. She continued to make our order and it was all wrong. Love this place it’s over expensive and customer service sucks. You think when you work with customers, ice cream and kids, you would at least have a smile on your face and be kind to the children.

Don’t order/pick up cakes from this store. They are old, expired & they taste horrible. I tried to bring it to their attention & got absolutely zero response. It’s $45 for a tiny little cake… wasn’t even editable. Freezer burn.

Parking: Parking is difficult at this store- lots of other stores/restaurants in this strip mall. Nothing designated for cold stone.

Atmosphere: 2

Food: 1

Service: 3

Recommended dishes: Cold Stone Creamery Creation in Hand

The cake inside the ice cream cake was hard and tasted stale. I went in to speak with a manager or owner. A worker said I could not call. Had to email only. I sent this email, with my phone number and email. It has been several weeks and no response at all. Never going to the Buckley location again.Here is the email;Hello Anjali,I had to let you know about the cake I picked up on Monday, 10/9.I have never had a bad cake from Coldstone before. The cakes are always so good. We even order a little larger cake so we will have enough for those wanting seconds.We have been ordering from Coldstone in Southlands. My daughter picks it up on her way home.I wanted to start ordering from your Buckley store because it is close to home and easier for me to get cakes.This cake was ordered with yellow cake.Something is wrong with your yellow cake. It was hard and very dry. It tasted old and stale.I suspect either you do not sell many yellow cakes and this one expired in your freezer.Or the cakes you have did not get rotated, and the newer inventory is used first. While this one sat and expired.The ice cream part of the cake is great as usual. We just have to cut the cake part off and discard it.I thought you should know.Thank you,Bob Hunt

Atmosphere: 1

Food: 1

Service: 1

Placed a large birthday cake order. It looked beautiful & tasted great. A mix up on decoration but they want above and beyond to correct right away going so far as to personally deliver to our house. We will be ordering again!

Visited Cold Stone Creamery with high expectations for a strawberry ice cream cake. Unfortunately, the experience was underwhelming. The strawberries tasted freezer burned, and the cake was extremely dry, leading to a disappointing taste and texture. On the bright side, the staff was incredibly friendly and service was top-notch. However, the quality of the dessert left a lot to be desired. I hope they can improve the freshness of their ingredients in the future.

Love this place!