My best friend and I went in here tonight to get a treat after a long week and the service here was AMAZING! Annaleah greeted us the second we walked in, she was so unbelievably kind and welcoming. The store was so clean and the workers didn’t seem at all frazzled by the busy environment. We will absolutely be coming back and it’s the customer service that made it. Annaleah was so friendly and bright I just had to get her name so I could write a review. 10/10 what an amazing experience.
Atmosphere: 5
Food: 5
Service: 5
Poulette Ramirez
Every time I come here the services is awful. They never restock on the toppings ever and when I ask if they have more they say everything they have out is what they have in a very rude manner. Before I used to love this place everything was clean and always stocked and the service was very helpful. Now the last two times I came here has been dreadful. Service was rude and inattentive, it’s very messy, and all the toppings are always gone and never stocked and when asked they give the same response instead of being helpful. I understand that it could be the last few items but the service could say it in a nicer manner than being completely and utterly rude.
Atmosphere: 1
Food: 1
Service: 1
Doris Chakra
Went there with family, youngest person being a 7 year old. Multiple of us got chocolate and found pieces of HARD plastic in it ? we counted 3 pieces in 3 different cups before everyone who had chocolate threw theirs out. The other flavours were amazing, to be fair, and no plastic was found in any of them. When I let the cashier know that we found plastic, her response was “well there’s nothing I can do about it.” It seemed like she also didn’t fully believe us. While I acknowledge that this is most likely not her fault, I would’ve appreciated at least an “out of order” sign on the chocolate froyo machine so other people don’t eat plastic and potentially get hurt. One of the pieces of plastic is pictured:
Atmosphere: 2
Food: 4
Service: 1
ana castro
The employee on duty prepared a snow, licked it, then placed it in the refrigerator where the ones that customers buy are.
Atmosphere: 5
Service: 1
Serena Cowell Hood
The reviews are right, the place is fine but the yogurt itself is not very good. Some flavors have an odd taste and some are almost watered down? Great toppings, clean bathrooms, and friendly staff at this location, but the yogurt is meh.
Atmosphere: 5
Food: 3
Service: 5
John Sullivan
Arrived at this Menchie’s at 11:25 AM waited five minutes it was supposed to open at 11:30. My little kids and I sat outside in the baking sun for over 10 minutes before we finally gave up and left. If you’re going to be open at 11:30 open up at 11:30 if not change your opening hours. We drove 20 minutes to get to this location. Very disappointing that we had to turn around and leave.
Atmosphere: 1
Food: 1
Service: 1
Barbara Meadow
Worst frozen yogurt ever! The chocolate is just like eating something cold that is colored brown. Has no flavor at all! The cookies and cream was disgusting. This stuff is not creamy at all!
Atmosphere: 1
Food: 1
Service: 1
Guillermo Saldana
11/05/23 cashier in the afternoon with glasses was a 10 great service and hard worker stayed
Atmosphere: 5
Food: 5
Service: 5
Andy Heymsfield
I purchase about 8 quarts of frozen yogurt per week from Menchies on Havana, Aurora. The flavor selection is very good-I order the low carb and/or sugar free flavors. The staff is extremely accommodating, with their goal to make it as easy as possible to place and pick up my orders. I can call them in advance to check on flavors, and to let them know when I want to pick up my order. Of particular note are employees Anna and Brianna, both who are very helpful.
Sarah
We're here on Monday 9/25 at 7 pm. We walk in and the girl is sitting on the ground on her phone. What?! This young lady needs to be retrained. Her lack of customer service and attitude towards my husband and me was enough to make me never want to come here again.
We're here on Monday 9/25 at 7 pm. We walk in and the girl is sitting on the ground on her phone. What?! This young lady needs to be retrained. Her lack of customer service and attitude towards my husband and me was enough to make me never want to come here again.
Isaac Kern
The yogurt was okay (not much selection), topping selection was fine. One of the yogurt machines made a HUGE ruckus.
Kelsey Johnson
Oh my god. We just got back from visiting this store 815-830pm. The kid running the register barely looked up from his phone the entire time. A lot of the toppings were out but it's late and I get it. I asked for the key to the restroom and it was DISGUSTING. P*** smeared all over the seat. Water faucet wouldn't shut off. No toilet paper. No toilet seat covers. Paper towel dispenser didn't work. I was so disgusted we left immediately . I am probably just going to throw away my fro-yo if how they keep the bathroom is any indication of their cleanliness. The guy unlocked the bathroom door for me so he definitely saw the state it was in.
Russell Kenani
July 14 2023, we are a family of 5 we spent $35 at this shop, we have a five year old son, he wanted to use the restroom, they told us they had lost the key and someone had locked it from the inside, we asked them to use the family restroom, they told me the same story, I wonder how they lost them both at the same time. ? very d****
Martynas Calka
I went in to make a frozen yogurt cup, but left almost immediately without it. I walked in and it smelt horrendous. So much BO. Then toppings were disgusting and split into each other and very low. This is while 3 girls sat around doing nothing while one employee was sweeping. This was around 5:50PM.
My best friend and I went in here tonight to get a treat after a long week and the service here was AMAZING! Annaleah greeted us the second we walked in, she was so unbelievably kind and welcoming. The store was so clean and the workers didn’t seem at all frazzled by the busy environment. We will absolutely be coming back and it’s the customer service that made it. Annaleah was so friendly and bright I just had to get her name so I could write a review. 10/10 what an amazing experience.
Atmosphere: 5
Food: 5
Service: 5
Every time I come here the services is awful. They never restock on the toppings ever and when I ask if they have more they say everything they have out is what they have in a very rude manner. Before I used to love this place everything was clean and always stocked and the service was very helpful. Now the last two times I came here has been dreadful. Service was rude and inattentive, it’s very messy, and all the toppings are always gone and never stocked and when asked they give the same response instead of being helpful. I understand that it could be the last few items but the service could say it in a nicer manner than being completely and utterly rude.
Atmosphere: 1
Food: 1
Service: 1
Went there with family, youngest person being a 7 year old. Multiple of us got chocolate and found pieces of HARD plastic in it ? we counted 3 pieces in 3 different cups before everyone who had chocolate threw theirs out. The other flavours were amazing, to be fair, and no plastic was found in any of them. When I let the cashier know that we found plastic, her response was “well there’s nothing I can do about it.” It seemed like she also didn’t fully believe us. While I acknowledge that this is most likely not her fault, I would’ve appreciated at least an “out of order” sign on the chocolate froyo machine so other people don’t eat plastic and potentially get hurt. One of the pieces of plastic is pictured:
Atmosphere: 2
Food: 4
Service: 1
The employee on duty prepared a snow, licked it, then placed it in the refrigerator where the ones that customers buy are.
Atmosphere: 5
Service: 1
The reviews are right, the place is fine but the yogurt itself is not very good. Some flavors have an odd taste and some are almost watered down? Great toppings, clean bathrooms, and friendly staff at this location, but the yogurt is meh.
Atmosphere: 5
Food: 3
Service: 5
Arrived at this Menchie’s at 11:25 AM waited five minutes it was supposed to open at 11:30. My little kids and I sat outside in the baking sun for over 10 minutes before we finally gave up and left. If you’re going to be open at 11:30 open up at 11:30 if not change your opening hours. We drove 20 minutes to get to this location. Very disappointing that we had to turn around and leave.
Atmosphere: 1
Food: 1
Service: 1
Worst frozen yogurt ever! The chocolate is just like eating something cold that is colored brown. Has no flavor at all! The cookies and cream was disgusting. This stuff is not creamy at all!
Atmosphere: 1
Food: 1
Service: 1
11/05/23 cashier in the afternoon with glasses was a 10 great service and hard worker stayed
Atmosphere: 5
Food: 5
Service: 5
I purchase about 8 quarts of frozen yogurt per week from Menchies on Havana, Aurora. The flavor selection is very good-I order the low carb and/or sugar free flavors. The staff is extremely accommodating, with their goal to make it as easy as possible to place and pick up my orders. I can call them in advance to check on flavors, and to let them know when I want to pick up my order. Of particular note are employees Anna and Brianna, both who are very helpful.
We're here on Monday 9/25 at 7 pm. We walk in and the girl is sitting on the ground on her phone. What?! This young lady needs to be retrained. Her lack of customer service and attitude towards my husband and me was enough to make me never want to come here again.
Restaurantji Recommends
We're here on Monday 9/25 at 7 pm. We walk in and the girl is sitting on the ground on her phone. What?! This young lady needs to be retrained. Her lack of customer service and attitude towards my husband and me was enough to make me never want to come here again.
The yogurt was okay (not much selection), topping selection was fine. One of the yogurt machines made a HUGE ruckus.
Oh my god. We just got back from visiting this store 815-830pm. The kid running the register barely looked up from his phone the entire time. A lot of the toppings were out but it's late and I get it. I asked for the key to the restroom and it was DISGUSTING. P*** smeared all over the seat. Water faucet wouldn't shut off. No toilet paper. No toilet seat covers. Paper towel dispenser didn't work. I was so disgusted we left immediately . I am probably just going to throw away my fro-yo if how they keep the bathroom is any indication of their cleanliness. The guy unlocked the bathroom door for me so he definitely saw the state it was in.
July 14 2023, we are a family of 5 we spent $35 at this shop, we have a five year old son, he wanted to use the restroom, they told us they had lost the key and someone had locked it from the inside, we asked them to use the family restroom, they told me the same story, I wonder how they lost them both at the same time. ? very d****
I went in to make a frozen yogurt cup, but left almost immediately without it. I walked in and it smelt horrendous. So much BO. Then toppings were disgusting and split into each other and very low. This is while 3 girls sat around doing nothing while one employee was sweeping. This was around 5:50PM.