Several oysters were bad, had to send the rest back. Service was slow. It was loud, we could t even hear the music. They brought our dinner while we still had appetizers on the table. We had to ask for cutlery. There were no seafood forks even though we ordered a petite tower. On the good side, the bison burger was delicious, they split an order for us in the kitchen which was nice, and the cocktails were good.
James
I've been to many Ritz throughout the world but a Woodford Old fashion for $40 is a little out of control.
Dave
John was our server and he was fantastic. The burger and pretzel were wonderful. The view was great. Great experience!
Lori
Server said it was no problem to split the check but then couldn't remember who got what and sent the bill around for us to mark it up..... The bill said 20% tip was included but then evidently it wasn't included. If I knew all that hassle was to ensue the I would have sent back my tortilla soup which I thought was not good. Have been there many times before with much better experiences. We Expect better experiences from the Ritz.
Marlene
Incredible service, awesome Tomahawk steak, and the onion rings are to die for. Thank you for a great night!
luis
Our service was outstanding. Wife had the branzino and the kids and I shared a NY strip with truffle fries. We were all extremely satisfied with our meal. Our waiter, Luksa, was super friendly, attentive and engaged well with our young kids. I would come back!
Flavia
Best service we could have asked for! Everyone was incredibly kind, attentive, and truly went above and beyond to make us happy. You could really feel the genuine hospitality and the desire to please in every interaction. An amazing experience from start to finish!
Pedro Villegas
We ordered 4 overpriced burgers and they were completely burned. We called for the manager and she didn’t give us any solution. She only ask us to come next day and she would make sure that if we bought burgers again those wouldn’t be burned. Of course we are not going back.
Food: 1
Service: 1
Opentable Diner
Jesse was awesome. Food is always great and the feel mid-week is low key and perfect for dinner.
Kay
Run, don't walk, to the the Ritz's summer special a once a week Thursday night Chinese dinner!!! From start to finish the entire meal was a flavor bomb of delight!
This is at the Ritz Carlton. We had higher expectations. We made a reservation for 2:30. My husband arrived at 2:20 was told by the hostess the kitchen closed at 2:30 — due to a special event. Why was a reservation available at 2:30? He did not feel welcome, but was reluctantly seated by the annoyed hostess. He ordered before I arrived at 2:30. The food was excellent. Ramona's service great. The rating is due to the fact we felt extremely rushed and unwelcome. Expensive food in an uncomfortable environment.
Leigh
As in most resort towns, they are understaffed. The kitchen was in the weeds the entire evening. The $98 Chinese pop-up was OK, but heavily oversalted, yet still a decent value. What wasn't was a decent value was the $38 Vodka Martini and the $25 a glass of wine...but it's the Ritz soooooo kinda expected. Our 2-person dinner was $300 with a $45 TAX = $350. No more pop-ups for me, but their sister restaurant, "Wyld" would be worth these prices because the food is sublime.
marthaw
The changed the menu to Chinese and don't inform customers in advance. The service was horrible, not Ritz quality. Server was not trained. Food was super spicy and made everyone's stomach upset .
Lainie
We are long time locals and were shocked at how bad the service of our Pop Up Chinese food dinner was. We were even more shocked with the incompetence of our server and then the Manager with charging our credit cards for 2 couples with the wrong amounts. Our credit card was charged 3 times with different amounts which we have disputed. The noise volume was really annoying with all of the large tables with screaming children.
SweetLife
Absolutely DELICIOUS food. Service was very attentive and warm. Excessively overpriced, honestly laughable. Was expecting as much. Know before you go.
Several oysters were bad, had to send the rest back. Service was slow. It was loud, we could t even hear the music. They brought our dinner while we still had appetizers on the table. We had to ask for cutlery. There were no seafood forks even though we ordered a petite tower. On the good side, the bison burger was delicious, they split an order for us in the kitchen which was nice, and the cocktails were good.
I've been to many Ritz throughout the world but a Woodford Old fashion for $40 is a little out of control.
John was our server and he was fantastic. The burger and pretzel were wonderful. The view was great. Great experience!
Server said it was no problem to split the check but then couldn't remember who got what and sent the bill around for us to mark it up..... The bill said 20% tip was included but then evidently it wasn't included. If I knew all that hassle was to ensue the I would have sent back my tortilla soup which I thought was not good. Have been there many times before with much better experiences. We Expect better experiences from the Ritz.
Incredible service, awesome Tomahawk steak, and the onion rings are to die for. Thank you for a great night!
Our service was outstanding. Wife had the branzino and the kids and I shared a NY strip with truffle fries. We were all extremely satisfied with our meal. Our waiter, Luksa, was super friendly, attentive and engaged well with our young kids. I would come back!
Best service we could have asked for! Everyone was incredibly kind, attentive, and truly went above and beyond to make us happy. You could really feel the genuine hospitality and the desire to please in every interaction. An amazing experience from start to finish!
We ordered 4 overpriced burgers and they were completely burned. We called for the manager and she didn’t give us any solution. She only ask us to come next day and she would make sure that if we bought burgers again those wouldn’t be burned. Of course we are not going back.
Food: 1
Service: 1
Jesse was awesome. Food is always great and the feel mid-week is low key and perfect for dinner.
Run, don't walk, to the the Ritz's summer special a once a week Thursday night Chinese dinner!!! From start to finish the entire meal was a flavor bomb of delight!
Restaurantji Recommends
This is at the Ritz Carlton. We had higher expectations. We made a reservation for 2:30. My husband arrived at 2:20 was told by the hostess the kitchen closed at 2:30 — due to a special event. Why was a reservation available at 2:30? He did not feel welcome, but was reluctantly seated by the annoyed hostess. He ordered before I arrived at 2:30. The food was excellent. Ramona's service great. The rating is due to the fact we felt extremely rushed and unwelcome. Expensive food in an uncomfortable environment.
As in most resort towns, they are understaffed. The kitchen was in the weeds the entire evening. The $98 Chinese pop-up was OK, but heavily oversalted, yet still a decent value. What wasn't was a decent value was the $38 Vodka Martini and the $25 a glass of wine...but it's the Ritz soooooo kinda expected. Our 2-person dinner was $300 with a $45 TAX = $350. No more pop-ups for me, but their sister restaurant, "Wyld" would be worth these prices because the food is sublime.
The changed the menu to Chinese and don't inform customers in advance. The service was horrible, not Ritz quality. Server was not trained. Food was super spicy and made everyone's stomach upset .
We are long time locals and were shocked at how bad the service of our Pop Up Chinese food dinner was. We were even more shocked with the incompetence of our server and then the Manager with charging our credit cards for 2 couples with the wrong amounts. Our credit card was charged 3 times with different amounts which we have disputed. The noise volume was really annoying with all of the large tables with screaming children.
Absolutely DELICIOUS food. Service was very attentive and warm. Excessively overpriced, honestly laughable. Was expecting as much. Know before you go.
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