I had to stop in a leave a positive Remark for Jo who had been working the few times I popped in while at Ameristar. She was so sweet. Leadership should be proud they have such a hard worker on the team.
Lisa Ann
Please send help for your one lone barista. He's buried in app orders and is calling for help on the radio and not getting a response. He was very nice once we finally got to order. But wow, if you are going to do app and counter orders, staff more people.
Service: 1
A Porat
Starbucks on the casino level. Relatively slow service, but overall good.
Atmosphere: 4
Food: 4
Service: 4
Kai L
Inside of Ameristar casino. All of Three employees are rude. Looking so miserable.
Service: 1
tina kanaby
The male associate (or manager) working here was super nice and helpful however the other associate seemed like they were afraid to even acknowledge a customer. My drink was made wrong and when I let then know, the quiet associate who made it didn’t even look up to acknowledge it, they then proceeded to slow motion pour it out as if we kind of ruined her day or were mean. The other manager or associate jumped in and helped (very friendly) remade my drink but still gave me a drink that looked extremely incorrect. I have never had a white “caramel frappe” with no caramel. I would post a pic if I could just to prove I’m not crazy. I thought it was a white mocha frappe. This location needs more training support so all associates know the recipes and feel extra confident even when mistakes are made. Again, no one was unfriendly however the drink recipes need help.
Atmosphere: 1
Food: 1
Service: 1
Joe Guidas
Jo was super helpful and friendly! Definitely more than I was expecting at a Starbucks in a casino but I was pleasantly surprised!
Atmosphere: 5
Service: 5
Tyler S-Sullivan
Jo At Starbucks works her ass off and deserves a race. She’s always attentive and very respectful. She’s usually the only one working on some of the busiest days I’ve seen please bring her some help and pay her more money. It’s an enjoyable experience every time I see her.
Atmosphere: 5
Service: 5
J K
Worst customer service from one older women and one younger female. Older one is worst. Drinks are so blend. Nothing like Starbucks at any other locations. Better to make ur own coffee at the room. Threw away my drink.
Atmosphere: 4
Food: 1
Service: 1
Dan L
The older lady that works here all the time is extremely rude and makes mistakes and wont even apologize. She made coffee smaller size at first and hot coffee instead of ice coffee. For the Americano, she must have forgot to put coffee beans. Just half and half and sugar. I always get Americano at Starbucks and this was first time this happened. My Hubby went back and told her that we can barely taste any coffee ( you can see from the color too. Looks like milk and sugar) and she stared at him like he is the weird one and said she will add coffee shot in a rude behavior instead of remaking it. After adding coffee shot, it was way too strong n taste nothing like Americano. Just had to throw away and give up. What a terrible service. She was always rude everytime we went there. All other staffs are ok. Just the oldest looking lady there is really rude.
Jamie Mullen
My sandwich was cold in the middle and my drink wasn’t made correctly. Staff avoided looking at me when I came back to see if they could remake my coffee, they were very rude but agreed to make it again…and somehow it came out worse than the first drink. I finally gave up and just threw it away.
Pleasant and competent staff. The service is fast and friendly. You can't beat it.
Atmosphere: 5
Food: 5
Service: 5
Tazzy A
The guy with glasses that "works" there, good luck getting right order with him.
Atmosphere: 1
Food: 4
Service: 1
Cole C
It doesn’t surprise me to see the horrible reviews this location gets. The manager Raymond is extremely rude and seems to contribute to the problems with the place. It doesn’t seem like anyone wants to work for him and after interacting with him, I can see why. Very sad.
I had to stop in a leave a positive Remark for Jo who had been working the few times I popped in while at Ameristar. She was so sweet. Leadership should be proud they have such a hard worker on the team.
Please send help for your one lone barista. He's buried in app orders and is calling for help on the radio and not getting a response. He was very nice once we finally got to order. But wow, if you are going to do app and counter orders, staff more people.
Service: 1
Starbucks on the casino level. Relatively slow service, but overall good.
Atmosphere: 4
Food: 4
Service: 4
Inside of Ameristar casino. All of Three employees are rude.
Looking so miserable.
Service: 1
The male associate (or manager) working here was super nice and helpful however the other associate seemed like they were afraid to even acknowledge a customer. My drink was made wrong and when I let then know, the quiet associate who made it didn’t even look up to acknowledge it, they then proceeded to slow motion pour it out as if we kind of ruined her day or were mean. The other manager or associate jumped in and helped (very friendly) remade my drink but still gave me a drink that looked extremely incorrect. I have never had a white “caramel frappe” with no caramel. I would post a pic if I could just to prove I’m not crazy. I thought it was a white mocha frappe. This location needs more training support so all associates know the recipes and feel extra confident even when mistakes are made. Again, no one was unfriendly however the drink recipes need help.
Atmosphere: 1
Food: 1
Service: 1
Jo was super helpful and friendly! Definitely more than I was expecting at a Starbucks in a casino but I was pleasantly surprised!
Atmosphere: 5
Service: 5
Jo At Starbucks works her ass off and deserves a race. She’s always attentive and very respectful. She’s usually the only one working on some of the busiest days I’ve seen please bring her some help and pay her more money. It’s an enjoyable experience every time I see her.
Atmosphere: 5
Service: 5
Worst customer service from one older women and one younger female. Older one is worst. Drinks are so blend. Nothing like Starbucks at any other locations. Better to make ur own coffee at the room. Threw away my drink.
Atmosphere: 4
Food: 1
Service: 1
The older lady that works here all the time is extremely rude and makes mistakes and wont even apologize. She made coffee smaller size at first and hot coffee instead of ice coffee. For the Americano, she must have forgot to put coffee beans. Just half and half and sugar. I always get Americano at Starbucks and this was first time this happened. My Hubby went back and told her that we can barely taste any coffee ( you can see from the color too. Looks like milk and sugar) and she stared at him like he is the weird one and said she will add coffee shot in a rude behavior instead of remaking it. After adding coffee shot, it was way too strong n taste nothing like Americano. Just had to throw away and give up. What a terrible service. She was always rude everytime we went there. All other staffs are ok. Just the oldest looking lady there is really rude.
My sandwich was cold in the middle and my drink wasn’t made correctly. Staff avoided looking at me when I came back to see if they could remake my coffee, they were very rude but agreed to make it again…and somehow it came out worse than the first drink. I finally gave up and just threw it away.
Restaurantji Recommends
High prices but food and drinks are always good .
Atmosphere: 5
Food: 5
Service: 5
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Pleasant and competent staff. The service is fast and friendly. You can't beat it.
Atmosphere: 5
Food: 5
Service: 5
The guy with glasses that "works" there, good luck getting right order with him.
Atmosphere: 1
Food: 4
Service: 1
It doesn’t surprise me to see the horrible reviews this location gets. The manager Raymond is extremely rude and seems to contribute to the problems with the place. It doesn’t seem like anyone wants to work for him and after interacting with him, I can see why. Very sad.
Atmosphere: 1
Food: 1
Service: 1
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