I’ve never written a review for any business, but this shop has gotten on my last nerve. Blackjack Pizza on Walnut has the worst customer service I’ve ever experienced at any restaurant.
Because they never answer the phone, I’ve gotten into the routine of just going into the store to place my takeout order and wait in my car or run an errand until it’s ready. However, on multiple occasions the employees have closed the store early (hours before they are supposed to close), turning off the open sign and locking the door, even though I can see them inside.
Tonight, I tried calling three times, with yet again no answer, so I went to the store to place my takeout order in person. I arrived to the store at 8:20 pm (they close at 10 pm), and the door is locked and the open sign is off. I see an employee inside making a pizza, but they ignore me. I wait as they walk back and forth from front to back of the store, and when they take notice of me, I mouth to ask if they’re open, they mouth back that they’re closed. I point to the door where the hours are posted and mouth back, “but you’re open,” and the employee proceeds to throw their hands in the air and mouth back, “but we’re closed.” They roll their eyes at me and look down to continue making the pizza and ignored me until I walked off.
This experience was my final straw. Blackjack has the most delicious pizza at reasonable prices, but no matter how good the food is, it’s not worth dealing with such ignorant employees who would rather do anything but their job. It’s unacceptable, honestly. The staff here is rude, inefficient, and seemingly plain lazy. I hope that whoever reads this is part of the management team, because this store’s staff seriously needs evaluation.
Ross Okagawa
Ordered a pizza for delivery at 8:05 on a Sunday night, said 90 minute delivery time which seemed crazy but hey I can wait I'm a patient guy.
At about 945 I tried calling in to inquire what was going on but they didn't answer even though they weren't closed yet.
It was annoying for sure at the time but I'm willing to move on cause I like the pizza.
I called in the next morning to get a refund and maybe even an apology. The girl I talked to said she needed to ask her boss how to handle it and that she would call me right back. I never did get that call back. It's not about the money, but based on this experience I'll never order from there again which is a shame cause the square pan pizza is pretty solid.
Knew I should have ordered from Jets
Brandon Holt
Picked up an online order late at night last Saturday and the lady that helped me was very kind! The pizza was delicious, so can't complain!
Steven Tollefson
The food is good. The only issue I have had is the wait times. Not the employees, they are just understaffed.
T
Cheaper than Jets
David Baur-Ray
There’s nowhere else in Boulder where you could feed 3 people under $20
Nick DeBelle
angle sierra Jeffery and adrian are the best tong to ever happen to this location for black jack the online order page screwed my order up and they made it ight with in minutes they are absolutely amazing and they all deserve a raise from corporate , take care of your people black jack they are the ones who make your company run smoothly and take care of your customers, they are amazing and treat them like such
Samara Mottram
Ordered online $42 worth of food the pizza was cold and they gave me the wrong order I was supposed to get breadsticks with pizza and got somebody else's pizza with sausage on it and I don't eat pork yuk! I ordered a chicken barbecue pizza and it had no chicken on it.The quality of this place has gone down since the last time I went will not return.
Micah Cary
Time to remove your ad saying “boulders #1 choice” you guys don’t even beat dominos, and definitely don’t come close to cosmos.
Ruth Burnham
Pizza was ordered mid-afternoon for 6 pm pickup. Still had to wait 17 minutes. Ordered half Hawaiian, half sausage and mushroom. Ingredients were scattered all over, not to together on their half of the pizza.
Sauce and thin crust were good. Staff was friendly, and working hard. They were super busy, but not clear how online ordered are processed.
Called in an order at 8pm, went straight to voicemail saying they are closed. Called again and the same result. The hours online say they are open until 10pm. I decided to take the trip there to order in person as I had enjoyed their pizza in the past. This is on a Wednesday night and I live close by so I figured it wouldn’t be more than a 20-30 minute endeavor.
After placing my order for a single pizza and breadsticks, while mentioning that phones were shut down and that their open sign was switched off, despite serving costumers, I was told it would be 10-15 minutes. Went to wait in my car with my girlfriend and came back 15 minutes later only to wait 10 more minutes before someone finally asked me for my name.
I was then told that they hadn’t even started to make my order because I paid using a student meal card. I have paid with this method before and this has never happened, and I overheard another person with order difficulties so I don’t think I was alone.
It is ridiculous that a store can just shut off their open sign and turn off the phones multiple hours before closing time, and then proceed to completely forget the order of the one person who comes in to order while servicing tons of other pickup orders using third party apps. Thankfully they make a good pizza, but I have never experienced a more confused operation. The employees were nice and offered a soda or cookie to me, but I think there needs to be a change in the POS so that orders don’t keep vanishing. Good pizza! Call ahead… if they have the phones on…
Atmosphere: 4
Food: 5
Service: 2
Dan Joel
Everything was perfect. Delivery was ahead of schedule on a Friday night. Friendly service and a great pizza.
Food: 5
Service: 5
Travis Jackson
Pizza was fresh, Football games were playing and customer service was great.
I’ve never written a review for any business, but this shop has gotten on my last nerve. Blackjack Pizza on Walnut has the worst customer service I’ve ever experienced at any restaurant.
Because they never answer the phone, I’ve gotten into the routine of just going into the store to place my takeout order and wait in my car or run an errand until it’s ready. However, on multiple occasions the employees have closed the store early (hours before they are supposed to close), turning off the open sign and locking the door, even though I can see them inside.
Tonight, I tried calling three times, with yet again no answer, so I went to the store to place my takeout order in person. I arrived to the store at 8:20 pm (they close at 10 pm), and the door is locked and the open sign is off. I see an employee inside making a pizza, but they ignore me. I wait as they walk back and forth from front to back of the store, and when they take notice of me, I mouth to ask if they’re open, they mouth back that they’re closed. I point to the door where the hours are posted and mouth back, “but you’re open,” and the employee proceeds to throw their hands in the air and mouth back, “but we’re closed.” They roll their eyes at me and look down to continue making the pizza and ignored me until I walked off.
This experience was my final straw. Blackjack has the most delicious pizza at reasonable prices, but no matter how good the food is, it’s not worth dealing with such ignorant employees who would rather do anything but their job. It’s unacceptable, honestly. The staff here is rude, inefficient, and seemingly plain lazy. I hope that whoever reads this is part of the management team, because this store’s staff seriously needs evaluation.
Ordered a pizza for delivery at 8:05 on a Sunday night, said 90 minute delivery time which seemed crazy but hey I can wait I'm a patient guy.
At about 945 I tried calling in to inquire what was going on but they didn't answer even though they weren't closed yet.
It was annoying for sure at the time but I'm willing to move on cause I like the pizza.
I called in the next morning to get a refund and maybe even an apology. The girl I talked to said she needed to ask her boss how to handle it and that she would call me right back. I never did get that call back. It's not about the money, but based on this experience I'll never order from there again which is a shame cause the square pan pizza is pretty solid.
Knew I should have ordered from Jets
Picked up an online order late at night last Saturday and the lady that helped me was very kind! The pizza was delicious, so can't complain!
The food is good. The only issue I have had is the wait times. Not the employees, they are just understaffed.
Cheaper than Jets
There’s nowhere else in Boulder where you could feed 3 people under $20
angle sierra Jeffery and adrian are the best tong to ever happen to this location for black jack the online order page screwed my order up and they made it ight with in minutes they are absolutely amazing and they all deserve a raise from corporate , take care of your people black jack they are the ones who make your company run smoothly and take care of your customers, they are amazing and treat them like such
Ordered online $42 worth of food the pizza was cold and they gave me the wrong order I was supposed to get breadsticks with pizza and got somebody else's pizza with sausage on it and I don't eat pork yuk! I ordered a chicken barbecue pizza and it had no chicken on it.The quality of this place has gone down since the last time I went will not return.
Time to remove your ad saying “boulders #1 choice” you guys don’t even beat dominos, and definitely don’t come close to cosmos.
Pizza was ordered mid-afternoon for 6 pm pickup. Still had to wait 17 minutes. Ordered half Hawaiian, half sausage and mushroom. Ingredients were scattered all over, not to together on their half of the pizza.
Sauce and thin crust were good. Staff was friendly, and working hard. They were super busy, but not clear how online ordered are processed.
Will try again at a less busy time.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
It was a good pizza
Atmosphere: 4
Food: 5
Service: 4
They are great with special requests on orders
Food: 5
Called in an order at 8pm, went straight to voicemail saying they are closed. Called again and the same result. The hours online say they are open until 10pm. I decided to take the trip there to order in person as I had enjoyed their pizza in the past. This is on a Wednesday night and I live close by so I figured it wouldn’t be more than a 20-30 minute endeavor.
After placing my order for a single pizza and breadsticks, while mentioning that phones were shut down and that their open sign was switched off, despite serving costumers, I was told it would be 10-15 minutes. Went to wait in my car with my girlfriend and came back 15 minutes later only to wait 10 more minutes before someone finally asked me for my name.
I was then told that they hadn’t even started to make my order because I paid using a student meal card. I have paid with this method before and this has never happened, and I overheard another person with order difficulties so I don’t think I was alone.
It is ridiculous that a store can just shut off their open sign and turn off the phones multiple hours before closing time, and then proceed to completely forget the order of the one person who comes in to order while servicing tons of other pickup orders using third party apps. Thankfully they make a good pizza, but I have never experienced a more confused operation. The employees were nice and offered a soda or cookie to me, but I think there needs to be a change in the POS so that orders don’t keep vanishing.
Good pizza! Call ahead… if they have the phones on…
Atmosphere: 4
Food: 5
Service: 2
Everything was perfect. Delivery was ahead of schedule on a Friday night. Friendly service and a great pizza.
Food: 5
Service: 5
Pizza was fresh, Football games were playing and customer service was great.
Parking: Huge parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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