We visited this restaurant after learning they offered gluten-free ramen, a critical consideration for myself and my 6-year-old and 10-year-old daughters, since we all have celiac disease. Unfortunately, the experience was deeply disappointing and harmful. Upon delivering our meals, the server inaccurately identified which dishes were gluten-free. Midway through our meal, I noticed my eldest daughter’s noodles looked different from mine, and it became clear they had served her the wrong dish.
When we alerted the staff to their grave error, the response was a dismissive apology with no attempt to correct the mistake, offer compensation, or even check on my daughter’s well-being. As a result, she is now severely unwell, and we may need to visit urgent care. For someone with celiac disease, this mistake isn’t just a minor inconvenience—it risks weeks of recovery, long-term health complications, and heightened cancer risks.
The lack of safeguards to prevent allergen mix-ups is alarming, and the staff’s negligence and lack of accountability are unacceptable. Restaurants catering to dietary restrictions must prioritize rigorous training and protocols. This incident reflects a systemic failure, and I urge others with allergies or celiac disease to exercise extreme caution here.
Atmosphere: 1
Food: 4
Service: 1
Maria Velasco
Ramen is too salty for my taste. It is made from some type of concentrated powder. Noddles are very sticky. Not the real thing. I will not be coming back.
Food: 1
Service: 2
Kelsey Schwartz
Came here on a snowy day wanting some yummy ramen but it was unfortunately a disappointment. Had the black tonkatsu ramen and the broth was barely lukewarm. The soft egg was ice cold. Along with the mushrooms and other toppings. This really took away from the enjoyment of the ramen. The noodles were very very doughy as well. Overall $47 for two bowls of ramen that were mediocre was disappointing. They also don’t take tips. There is a 15% service fee added to your bill which doesn’t even go to the servers. Wouldn’t come back unfortunately.
Atmosphere: 4
Food: 2
Service: 3
Jinny Garew
The server was rlly nice but the food is rlly gross like its bad and it made my tummy hurt 😭 also 1 bao is like 4 dollars i thought at least 3 were commin out but nah. If your into like americanized asian food this is the place to go to tho. Definitely not authentic.
Atmosphere: 2
Food: 1
Service: 4
Kyle Morgan
Everything about this place is great. So why the one star? They try to charge a 15% "service" fee. In and of itself, that's not a bad thing, but where does the money go? Not the servers, not the cooks, but straight back to the restaurant. If I'm paying a service fee, it had better be going to the hardworking staff and no where else. And the icing is, their staff isn't allowed to take tips. So when my delicious noodles came to my table speedy and hot, I couldn't show my gratitude. It's outrageous that a restaurant would try to jip it's customers this way, and even worse that they cheat their employees out of fairly earned wages. One star until the staff gets what they deserve. Looking at you, greedy restaurant owner.
Atmosphere: 5
Food: 5
Service: 5
Mikayla Warrick
The vegan miso base ramen was tasty and filling! I think if they had more vegan bases like a vegan tonkotsu it would be ever better; I was surprised they only had one vegan option when so many people in Boulder are vegan! Otherwise the atmosphere is very nice and the service is quick!
Atmosphere: 3
Food: 4
Service: 4
rukeiley
I got the vegan option of the veggie miso ramen. It didn’t have much flavor. It seemed like they make it vegan by taking out the ingredients which would have given it flavor and not adding anything in their place
Pranitha N
Decent ramen and baos. Good place if you want to grab a bite someplace quick. Good service.
Atmosphere: 4
Food: 4
Service: 5
Alyssa Kirsch
This is hands down the best ramen I’ve had in Colorado. Be sure to also check out their location on 16th street mall in Denver. Staff was super friendly and welcoming. Their signature Black Tonkotsu ramen is the best! Pro tip: Add a soft boiled egg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Tonkotsu Ramen
Jake
The food is alright (definitely a Chinese take on ramen), but the 15% service charge for counter service isn't acceptable. Go somewhere else.
I went in to Dragonfly noodle with my family and had the best experience! Charlotte was so sweet and accommodating!
Atmosphere: 5
Food: 5
Service: 5
Salik Ghaus
The ramen and bao buns were both good. Nice post-hike meal.
Atmosphere: 5
Food: 5
Service: 5
Angela Durfee
Walked in very exhausted & craving ramen, Charolette was so kind and informative about the menu, amazing service. Then the ramen came out steaming & sexy & was so damn delicious that my friend literally cried. 10 outta 10 ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Tonkotsu Ramen
Emma C Siegel
The BEST gluten free ramen I've ever had!! I got the chicken ramen and added tofu and egg. Super tasty and flavorful. They have a lot of gluten free options on the menu and have rice noodles available. Great option for folks with
Atmosphere: 5
Food: 5
Service: 5
Kayla Ford
Food tasted amazing. Just hard to get something else because they were so busy
We visited this restaurant after learning they offered gluten-free ramen, a critical consideration for myself and my 6-year-old and 10-year-old daughters, since we all have celiac disease. Unfortunately, the experience was deeply disappointing and harmful. Upon delivering our meals, the server inaccurately identified which dishes were gluten-free. Midway through our meal, I noticed my eldest daughter’s noodles looked different from mine, and it became clear they had served her the wrong dish.
When we alerted the staff to their grave error, the response was a dismissive apology with no attempt to correct the mistake, offer compensation, or even check on my daughter’s well-being. As a result, she is now severely unwell, and we may need to visit urgent care. For someone with celiac disease, this mistake isn’t just a minor inconvenience—it risks weeks of recovery, long-term health complications, and heightened cancer risks.
The lack of safeguards to prevent allergen mix-ups is alarming, and the staff’s negligence and lack of accountability are unacceptable. Restaurants catering to dietary restrictions must prioritize rigorous training and protocols. This incident reflects a systemic failure, and I urge others with allergies or celiac disease to exercise extreme caution here.
Atmosphere: 1
Food: 4
Service: 1
Ramen is too salty for my taste. It is made from some type of concentrated powder. Noddles are very sticky. Not the real thing. I will not be coming back.
Food: 1
Service: 2
Came here on a snowy day wanting some yummy ramen but it was unfortunately a disappointment. Had the black tonkatsu ramen and the broth was barely lukewarm. The soft egg was ice cold. Along with the mushrooms and other toppings. This really took away from the enjoyment of the ramen. The noodles were very very doughy as well. Overall $47 for two bowls of ramen that were mediocre was disappointing. They also don’t take tips. There is a 15% service fee added to your bill which doesn’t even go to the servers. Wouldn’t come back unfortunately.
Atmosphere: 4
Food: 2
Service: 3
The server was rlly nice but the food is rlly gross like its bad and it made my tummy hurt 😭 also 1 bao is like 4 dollars i thought at least 3 were commin out but nah. If your into like americanized asian food this is the place to go to tho. Definitely not authentic.
Atmosphere: 2
Food: 1
Service: 4
Everything about this place is great. So why the one star? They try to charge a 15% "service" fee. In and of itself, that's not a bad thing, but where does the money go? Not the servers, not the cooks, but straight back to the restaurant. If I'm paying a service fee, it had better be going to the hardworking staff and no where else. And the icing is, their staff isn't allowed to take tips. So when my delicious noodles came to my table speedy and hot, I couldn't show my gratitude. It's outrageous that a restaurant would try to jip it's customers this way, and even worse that they cheat their employees out of fairly earned wages. One star until the staff gets what they deserve. Looking at you, greedy restaurant owner.
Atmosphere: 5
Food: 5
Service: 5
The vegan miso base ramen was tasty and filling! I think if they had more vegan bases like a vegan tonkotsu it would be ever better; I was surprised they only had one vegan option when so many people in Boulder are vegan! Otherwise the atmosphere is very nice and the service is quick!
Atmosphere: 3
Food: 4
Service: 4
I got the vegan option of the veggie miso ramen. It didn’t have much flavor. It seemed like they make it vegan by taking out the ingredients which would have given it flavor and not adding anything in their place
Decent ramen and baos. Good place if you want to grab a bite someplace quick. Good service.
Atmosphere: 4
Food: 4
Service: 5
This is hands down the best ramen I’ve had in Colorado. Be sure to also check out their location on 16th street mall in Denver. Staff was super friendly and welcoming. Their signature Black Tonkotsu ramen is the best! Pro tip: Add a soft boiled egg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Tonkotsu Ramen
The food is alright (definitely a Chinese take on ramen), but the 15% service charge for counter service isn't acceptable. Go somewhere else.
Restaurantji Recommends
I went in to Dragonfly noodle with my family and had the best experience! Charlotte was so sweet and accommodating!
Atmosphere: 5
Food: 5
Service: 5
The ramen and bao buns were both good. Nice post-hike meal.
Atmosphere: 5
Food: 5
Service: 5
Walked in very exhausted & craving ramen, Charolette was so kind and informative about the menu, amazing service.
Then the ramen came out steaming & sexy & was so damn delicious that my friend literally cried.
10 outta 10 ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Tonkotsu Ramen
The BEST gluten free ramen I've ever had!! I got the chicken ramen and added tofu and egg. Super tasty and flavorful. They have a lot of gluten free options on the menu and have rice noodles available. Great option for folks with
Atmosphere: 5
Food: 5
Service: 5
Food tasted amazing. Just hard to get something else because they were so busy
Atmosphere: 5
Food: 5
Service: 4
Loading...