they barely put anything on the bagel i asked for. this is unacceptable. won’t be spending my money here any more, i’d rather support Moe’s Broadway Bagels because they give you what you pay for. like i pay extra for avocado on this so why is there less than a teaspoon?
Update: it has been 2 weeks since anyone even reached out. Someone emailed and asked a “Paul” to reply to me regarding this issue, and no one ever emailed back about it. once again horrible services and i wish i could rate 0/5 and not just 1/5
Atmosphere: 1
Food: 1
Service: 1
Pennington Knickernacker
Super slow and expensive. Stale bagels.
Atmosphere: 1
Food: 1
Service: 1
Michael C
I believe his name was Spencer… absolute legend. He went above and beyond when I just stopped in for a quick coffee. That is the kind of person you want on your side; so nice, customer first mentality and really just on top of it. You might think how, it was literally for a cup of coffee..but it’s interactions like that which parlay into everyone’s day.
Atmosphere: 5
Food: 5
Service: 5
Ty Tatum
Wow just had the best breakfast sandwich I’ve ever eaten! Bagel with brisket, cheese, jalapeño, and 2 eggs. Was very perfectly put together so it didn’t fall apart while eating. Sliced right down the middle. Great Job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas Brisket Sandwich
Atlis
Man with an orange beard told us he wouldn’t make anything but a beagle with cream cheese because it was close to closing time. As a general manager myself for Smashburger I will cook food for my patrons until I’m completely closed. Horrible customer service acted way too entitled. Will be coming back to talk with the general manager.
Atmosphere: 1
Food: 1
Service: 1
Blake Burke
With working in a Customer Service industry whom has a high volume of customers and a constantly changing amount of staff, the service I encountered today was just plainly poor and terrible.
The man behind the counter with glasses and a mustache treated us with a very poor attitude, a snobby tone, and just poor customer service skills. In addition when it came to getting our order he just threw our order down, I get being short staffed and having customers constantly in and out of the door but come on seriously, leave the feelings and attitude at the back and not infront for everyone you help to see.
Furthermore, the quality of the food was poor. We got 3 bagels that were supposed to come out hot ended up not even reaching the level of lukewarm. The quality of the ingredients on them were either old ingredients or just low quality. Plus we received an order that was completely wrong then what was ordered and felt that we would receive backlash if we tried to get the correct order. For the price we paid we deserve to get the correct order.
Overall this was a very poor, unprofessional, and unsatisfactory experience. More then likely will never come back to this shop because of the employee and overall experience.
Atmosphere: 1
Food: 1
Service: 1
Joey Pagano
Yikes where to start. From being in a service industry background I understand the stress of low staff high volume work environments, but to treat customers with the disrespect and attitude that the guy behind the counter with glasses and a mustache gave us is horrendous. The fact you are open for 3 hours after we got there and that’s the attitude we got. Shame. Edit: FOOD WAS INEDIBLE AND WRONG
Atmosphere: 1
Food: 1
Service: 1
Forrest LaGrenade
Embarrassing costumer service. The staffs energy level matched that of Einstein’s corpse.
Atmosphere: 1
Food: 2
Service: 1
Sleepy Rain
Not like other places. Bagels aren’t as good as other places
Atmosphere: 1
Food: 1
Service: 1
Hunter Boccaccio
Mireya is the best! Great customer service and always has an enthusiastic attitude. Love this place!
The guy asked me for my name of the order then called me Onion Cheese bagel ? I'm not sure why he needed my name. Also I didnt order that sandwich but it was my order anyways and it got cold since I didnt know until 5 min later it was mine.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Breakfast Sandwich
Evan Curtis
Apparently this is an everything bagel?! It’s just poppyseeds… neither of my bagels were toasted enough at all, I couldn’t even tell they were toasted at first as there was no crunch.
Cesar Augusto
My order was mixed up with someone else’s and when I came in the employees were helpful and did not give me any trouble. It was very quick and warm.
Parking: There is a starbucks so there are rushes sometimes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Erika Abundance
I had a order to get and the woman was making the drinks she Drop it on the floor and clean it up. With paper towel, and continue making people's drinks. Never washed her hand never poured out the drink. And did it all over. It was so disgusting and cross-contamination to the max..????
they barely put anything on the bagel i asked for. this is unacceptable. won’t be spending my money here any more, i’d rather support Moe’s Broadway Bagels because they give you what you pay for. like i pay extra for avocado on this so why is there less than a teaspoon?
Update: it has been 2 weeks since anyone even reached out. Someone emailed and asked a “Paul” to reply to me regarding this issue, and no one ever emailed back about it. once again horrible services and i wish i could rate 0/5 and not just 1/5
Atmosphere: 1
Food: 1
Service: 1
Super slow and expensive. Stale bagels.
Atmosphere: 1
Food: 1
Service: 1
I believe his name was Spencer… absolute legend. He went above and beyond when I just stopped in for a quick coffee. That is the kind of person you want on your side; so nice, customer first mentality and really just on top of it. You might think how, it was literally for a cup of coffee..but it’s interactions like that which parlay into everyone’s day.
Atmosphere: 5
Food: 5
Service: 5
Wow just had the best breakfast sandwich I’ve ever eaten! Bagel with brisket, cheese, jalapeño, and 2 eggs. Was very perfectly put together so it didn’t fall apart while eating. Sliced right down the middle. Great Job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas Brisket Sandwich
Man with an orange beard told us he wouldn’t make anything but a beagle with cream cheese because it was close to closing time. As a general manager myself for Smashburger I will cook food for my patrons until I’m completely closed. Horrible customer service acted way too entitled. Will be coming back to talk with the general manager.
Atmosphere: 1
Food: 1
Service: 1
With working in a Customer Service industry whom has a high volume of customers and a constantly changing amount of staff, the service I encountered today was just plainly poor and terrible.
The man behind the counter with glasses and a mustache treated us with a very poor attitude, a snobby tone, and just poor customer service skills. In addition when it came to getting our order he just threw our order down, I get being short staffed and having customers constantly in and out of the door but come on seriously, leave the feelings and attitude at the back and not infront for everyone you help to see.
Furthermore, the quality of the food was poor. We got 3 bagels that were supposed to come out hot ended up not even reaching the level of lukewarm. The quality of the ingredients on them were either old ingredients or just low quality. Plus we received an order that was completely wrong then what was ordered and felt that we would receive backlash if we tried to get the correct order. For the price we paid we deserve to get the correct order.
Overall this was a very poor, unprofessional, and unsatisfactory experience. More then likely will never come back to this shop because of the employee and overall experience.
Atmosphere: 1
Food: 1
Service: 1
Yikes where to start. From being in a service industry background I understand the stress of low staff high volume work environments, but to treat customers with the disrespect and attitude that the guy behind the counter with glasses and a mustache gave us is horrendous. The fact you are open for 3 hours after we got there and that’s the attitude we got. Shame. Edit: FOOD WAS INEDIBLE AND WRONG
Atmosphere: 1
Food: 1
Service: 1
Embarrassing costumer service. The staffs energy level matched that of Einstein’s corpse.
Atmosphere: 1
Food: 2
Service: 1
Not like other places. Bagels aren’t as good as other places
Atmosphere: 1
Food: 1
Service: 1
Mireya is the best! Great customer service and always has an enthusiastic attitude. Love this place!
Restaurantji Recommends
The guy asked me for my name of the order then called me Onion Cheese bagel ? I'm not sure why he needed my name. Also I didnt order that sandwich but it was my order anyways and it got cold since I didnt know until 5 min later it was mine.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Breakfast Sandwich
Apparently this is an everything bagel?! It’s just poppyseeds… neither of my bagels were toasted enough at all, I couldn’t even tell they were toasted at first as there was no crunch.
My order was mixed up with someone else’s and when I came in the employees were helpful and did not give me any trouble. It was very quick and warm.
Parking: There is a starbucks so there are rushes sometimes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
I had a order to get and the woman was making the drinks she Drop it on the floor and clean it up. With paper towel, and continue making people's drinks. Never washed her hand never poured out the drink. And did it all over. It was so disgusting and cross-contamination to the max..????
Beagles are good!!
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