Amazing service at this location, blonde girl helped me get exactly what I wanted, and did it with a beautiful smile! 100% recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Adam Fortin
I went here because I got a birthday coupon for an ice cream and I decided to treat myself. I ordered using the Cold Stone app, which was absolutely flawless. When I arrive, I'm told they are out of BOTH flavors I had requested in my creation. I accept their substitutions and go on my way. (The guys at the counter made me a little extra to make up for having to substitute.) Anyway, I got my follow-up email from the restaurant manager and I let her know about my experience. She wasted no time in acknowledging the problem, apologizing for the error, and making sure they made it right but giving me my next creation free. This is the kind of customer service that is absolutely disappearing from the marketplace. Once upon a time, this was how ALL businesses resolved their customer issues. I don't know who decided this practice was a bad idea and should be phased out, but they should be shot!
In my opinion, there is nothing that makes a business really shine to me other than the level of customer service they are willing to commit to. What you will find here is that level of customer service from way back when it was still a valued and appreciated part of any business interaction.
Thank you Kelli and everyone else down there for really preserving what matters!! 😀😀
Parking: Right in front. The storefront is in The Alcoves shopping center with Safeway on Arapahoe.
Kid-friendliness: It's a fairly small storefront, but there is a patio directly in front.
Wheelchair accessibility: There are accessible parking spaces and ramps very close to the entrance.
Atmosphere: 5
Food: 5
Service: 5
Ulysses Torres
It's still some of the best ice cream out the their. There shop is nice and cozy there staff is kind and friendly and their ice cream is amazing.
Atmosphere: 5
Food: 5
Service: 5
Brian
Creators of sublime deliciousness. I’ll be back sooner than I should be, bday cake remix is quite excellent in a waffle cone. Service was friendly. I always enjoy it more when they fill the cone or bowl to tipping capacity. Puts a smile on everyone’s face. Thank you!
Food: 5
Service: 5
Gina Curtis
Brooke was so kind!! Thank you for a nice experience!!!
kayla sharrah
Ordered an ice cream cake with a hbd message written across the top. Looks so cute!!
Atmosphere: 5
Food: 5
Service: 5
Mark Bloomfield
I paid almost $10 for an ice cream and they only filled the bowl a little over half way.I watched several other people in front of me get ice cream that was scooped well over the top of the bowl, and all their pictures on their menu show that, but they barely filled the bowl halfway on mine. I got a large ice cream and the actual amount in there would have been just enough to fill a small bowl. Extremely frustrating, and considering the ice cream literally cost just shy of $10 after tax I felt very ripped off. I definitely won't be coming back.Also, when I got to the store there were only about 5 people in line but I still waited well over 15 minutes, during which I saw all 4 employees stand around talking while the line grew longer and longer; by the time I got to the front the line was out the door.
Amazing service at this location, blonde girl helped me get exactly what I wanted, and did it with a beautiful smile! 100% recommend this location.
Atmosphere: 5
Food: 5
Service: 5
I went here because I got a birthday coupon for an ice cream and I decided to treat myself. I ordered using the Cold Stone app, which was absolutely flawless. When I arrive, I'm told they are out of BOTH flavors I had requested in my creation. I accept their substitutions and go on my way. (The guys at the counter made me a little extra to make up for having to substitute.) Anyway, I got my follow-up email from the restaurant manager and I let her know about my experience. She wasted no time in acknowledging the problem, apologizing for the error, and making sure they made it right but giving me my next creation free. This is the kind of customer service that is absolutely disappearing from the marketplace. Once upon a time, this was how ALL businesses resolved their customer issues. I don't know who decided this practice was a bad idea and should be phased out, but they should be shot!
In my opinion, there is nothing that makes a business really shine to me other than the level of customer service they are willing to commit to. What you will find here is that level of customer service from way back when it was still a valued and appreciated part of any business interaction.
Thank you Kelli and everyone else down there for really preserving what matters!! 😀😀
Parking: Right in front. The storefront is in The Alcoves shopping center with Safeway on Arapahoe.
Kid-friendliness: It's a fairly small storefront, but there is a patio directly in front.
Wheelchair accessibility: There are accessible parking spaces and ramps very close to the entrance.
Atmosphere: 5
Food: 5
Service: 5
It's still some of the best ice cream out the their. There shop is nice and cozy there staff is kind and friendly and their ice cream is amazing.
Atmosphere: 5
Food: 5
Service: 5
Creators of sublime deliciousness. I’ll be back sooner than I should be, bday cake remix is quite excellent in a waffle cone. Service was friendly. I always enjoy it more when they fill the cone or bowl to tipping capacity. Puts a smile on everyone’s face. Thank you!
Food: 5
Service: 5
Brooke was so kind!! Thank you for a nice experience!!!
Ordered an ice cream cake with a hbd message written across the top. Looks so cute!!
Atmosphere: 5
Food: 5
Service: 5
I paid almost $10 for an ice cream and they only filled the bowl a little over half way.I watched several other people in front of me get ice cream that was scooped well over the top of the bowl, and all their pictures on their menu show that, but they barely filled the bowl halfway on mine. I got a large ice cream and the actual amount in there would have been just enough to fill a small bowl. Extremely frustrating, and considering the ice cream literally cost just shy of $10 after tax I felt very ripped off. I definitely won't be coming back.Also, when I got to the store there were only about 5 people in line but I still waited well over 15 minutes, during which I saw all 4 employees stand around talking while the line grew longer and longer; by the time I got to the front the line was out the door.
Atmosphere: 1
Food: 1
Service: 1
Bathroom “out of order”
the workers at this location are great!
It is good
Restaurantji Recommends
ice cream is always epic but they forgot my chocolate chips. night ruined
Marshmallow ice cream was good
Awsome thanks lady ? went in their with my son lady was so nice to my son ?
Delicious ice cream and great staff. Just beware the Boo Batter ice cream gets dye all over your lips and it is hard to get out.
Delicious ice cream and great staff. Just beware the Boo Batter ice cream gets dye all over your lips and it is hard to get out.
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