Ordered online to pickup; after 40 minutes, no pickup orders were made. All of them were red on the screen and no worker cared enough to process them
Atmosphere: 1
Food: 1
Service: 1
rebecca Johnson
Love the bagel sandwichs here!
Atmosphere: 5
Food: 5
Service: 5
Alex Argente
Employees immature
Patricia Medica
Perfect day to enjoy breakfast with family before doing a campus tour at UC at
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich, Bagel Sandwich, Nova Lox
Cesar Callejas
Terrible customer service. Twice now that I ordered bakers dozen and the order taker completely ignores the request and inserts odd flavor bagels. Very rude. Will stop going to this location. Likely that management is giving these instructions to get rid of bagels that aren’t selling… customer pays for their mismanagement.
Atmosphere: 1
Food: 4
Service: 1
Russell Sarazen
I went to this store 45 minutes before closing and saw they had plenty of bagels in the display for me to buy a dozen for home. I was the only customer in the store, but the staff person said she was too busy and couldn't sell me the bagels! She said she was under-staffed and had too many other things to do. I asked if she could just put the bagels in a box and ring me out quickly and she said no. I told her she was turning me into an unhappy Einstein bagels customer and she joked saying "oh I'm going to cry." Worst experience in any retail establishment I can recall.
Atmosphere: 1
Food: 1
Service: 1
Mir J
The employees are very kind and treat their costumers well!! Along with that, they’re able to get your food to you almost immediately!
Service: 5
Miriam Jamieson
The employees are very kind and treat their costumers well!! Along with that, they’re able to get your food to you almost immediately!
Service: 5
Jeff Meredith
Long story short went up there to pick up an online order the manager manager working on a Sunday morning March 3rd. I stood in line very kindly. I’ve been waiting there a long time. He said it’s the next one up so I waited patient. It’s the young child with the mustache that was in charge. I’ve been waiting there 17 minutes according to the order and I asked again and he looks at me and yells at me across the restaurant in front of everybody and said, do you have a problem? I am dumbfounded on the level of Customer Sevice this individual has and how, and whoever decided to leave him in charge let alone talk to people that way and a customer service environment! I will never visit this establishment again, and I wish you the best of luck with this joker of a manager
Atmosphere: 1
Food: 1
Service: 1
John Sims
This place is always a reliable stop on the way to the mountains.
I ordered a Tasty Turkey bagel with no tomato - when I opened it at home, I found two slices of tomato, which I had to pick out. Luckily it wasn't an allergy accommodation, or the whole meal would be inedible. The person making my order clarified with a coworker while making it that the "onion & chive schmear" was one thing, and not "onions, and chive schmear". This tells me that the training staff gets is inadequate. I guess they got distracted by the schmear clarification and forgot to keep the tomatoes off my bagel. I shouldn't have to check my food on the premises to make sure it is to my specifications.
Dietary restrictions: Double check that the staff know and remember the changes you've asked for, cos it's easy to forget while making them, apparently.
Atmosphere: 4
Food: 4
Service: 3
Robert Grosso
They seem to make sandwiches one at a time even though they have a conveyer toaster and a six egg griddle. They didn't even make the eggs or bacon for it to take 15 mins for a
Atmosphere: 1
Food: 3
Service: 1
Anil Khuwaja
Good place
Atmosphere: 4
Food: 4
Service: 4
Carmine
Yeah, not coming here again. Too much $ forrude service.
Edro Weiskopf
Girl that takes the orders is a sweetheart and does her best even when it’s super busy. Lady behind the scenes that manages the making of each order is nice as can be as well. Dude that actually makes the orders is a bit Kurt but means well. I think a lot of customers get the wrong impression to be honest. The Sante Fe bagel sandwich is consistently one of the best breakfast sandwiches I’ve ever had. That’s it. Whoooo!
Ordered online to pickup; after 40 minutes, no pickup orders were made. All of them were red on the screen and no worker cared enough to process them
Atmosphere: 1
Food: 1
Service: 1
Love the bagel sandwichs here!
Atmosphere: 5
Food: 5
Service: 5
Employees immature
Perfect day to enjoy breakfast with family before doing a campus tour at UC at
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich, Bagel Sandwich, Nova Lox
Terrible customer service. Twice now that I ordered bakers dozen and the order taker completely ignores the request and inserts odd flavor bagels. Very rude. Will stop going to this location. Likely that management is giving these instructions to get rid of bagels that aren’t selling… customer pays for their mismanagement.
Atmosphere: 1
Food: 4
Service: 1
I went to this store 45 minutes before closing and saw they had plenty of bagels in the display for me to buy a dozen for home. I was the only customer in the store, but the staff person said she was too busy and couldn't sell me the bagels! She said she was under-staffed and had too many other things to do. I asked if she could just put the bagels in a box and ring me out quickly and she said no. I told her she was turning me into an unhappy Einstein bagels customer and she joked saying "oh I'm going to cry." Worst experience in any retail establishment I can recall.
Atmosphere: 1
Food: 1
Service: 1
The employees are very kind and treat their costumers well!! Along with that, they’re able to get your food to you almost immediately!
Service: 5
The employees are very kind and treat their costumers well!! Along with that, they’re able to get your food to you almost immediately!
Service: 5
Long story short went up there to pick up an online order the manager manager working on a Sunday morning March 3rd. I stood in line very kindly. I’ve been waiting there a long time. He said it’s the next one up so I waited patient. It’s the young child with the mustache that was in charge. I’ve been waiting there 17 minutes according to the order and I asked again and he looks at me and yells at me across the restaurant in front of everybody and said, do you have a problem? I am dumbfounded on the level of Customer Sevice this individual has and how, and whoever decided to leave him in charge let alone talk to people that way and a customer service environment! I will never visit this establishment again, and I wish you the best of luck with this joker of a manager
Atmosphere: 1
Food: 1
Service: 1
This place is always a reliable stop on the way to the mountains.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagelrito, Bagel Sandwich
Restaurantji Recommends
I ordered a Tasty Turkey bagel with no tomato - when I opened it at home, I found two slices of tomato, which I had to pick out. Luckily it wasn't an allergy accommodation, or the whole meal would be inedible. The person making my order clarified with a coworker while making it that the "onion & chive schmear" was one thing, and not "onions, and chive schmear". This tells me that the training staff gets is inadequate. I guess they got distracted by the schmear clarification and forgot to keep the tomatoes off my bagel. I shouldn't have to check my food on the premises to make sure it is to my specifications.
Dietary restrictions: Double check that the staff know and remember the changes you've asked for, cos it's easy to forget while making them, apparently.
Atmosphere: 4
Food: 4
Service: 3
They seem to make sandwiches one at a time even though they have a conveyer toaster and a six egg griddle. They didn't even make the eggs or bacon for it to take 15 mins for a
Atmosphere: 1
Food: 3
Service: 1
Good place
Atmosphere: 4
Food: 4
Service: 4
Yeah, not coming here again. Too much $ forrude service.
Girl that takes the orders is a sweetheart and does her best even when it’s super busy. Lady behind the scenes that manages the making of each order is nice as can be as well. Dude that actually makes the orders is a bit Kurt but means well. I think a lot of customers get the wrong impression to be honest. The Sante Fe bagel sandwich is consistently one of the best breakfast sandwiches I’ve ever had. That’s it. Whoooo!
Loading...