Get takeout order every now and then. Always a hustle to get employees to notice you standing there with a completely empty restaurant. Was given a side eye and attitude when I asked to pick up my order that was already sitting there ready. Staff seemed to be more into chatting and laughing with each other rather than paying attention to guests. On top of that, both burgers that I got had hair in it. Service has gone downhill in the last year for sure.
Rhea Gillespie
Love Shake Shack
Adam Utterback
The restaurant was dirty and the burgers were greasy. You expect more from a place that costs as much as Shake Shack does
Regan Horton
Food is expensive. $61 for two adults and two kids. Plus the service is horrible. Good luck getting someone to take your order. A lot of people standing around.
Atmosphere: 1
Food: 1
Service: 1
Patrick O'Ryan
I promise that if you order this place off uber eats, your order WILL not show up correct. I am not saying an instance where you say “no tomato” and there is a tomato, I’m saying completely absent items and a bunch of dummy items. I dont have enough energy to try to figure out the scam and I’m too tired to theorize but avoid ordering any and all delivery items via uber eats because I’ve been ripped off 100% of the time. Every time I’ve visited in person, the staff is incredible but they’re being exploited by Uber Eats and they’re complacent with it. Change the narrative fam.
Atmosphere: 5
Food: 5
Service: 1
Eric Lau
Food is decent for a fast food place but the service is frustrating every time. A simple Pickup order takes way longer than it should as they keep the food behind the counter and that don’t have anyone working the pickup area, despite a bunch of people that appear to be standing around not doing much. Same experience on multiple visits.
Atmosphere: 3
Food: 4
Service: 1
Heather Ferralin
Great good...love the split, flat pressed got dogs!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Fries, Cheeseburger
Lance
no parking, gotta ride your bike if you want food
Riggs588
Good burgers and shakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Hamburger
Katie
I usually really like shake shack, so this experience was a little disappointing. It might have been an error on my end, but I ordered a burger and shake to go. When I took out the burger, it had no lettuce, tomato, or sauce and it had cheese. I ordered a classic shack burger (which usually has lettuce, tomato, etc.) with no cheese and added grilled onion and bacon. I still ate it but just disappointed :/
I love the burgers but the no contact ordering gets backed up quickly and seems employees don't know how to use the register so no one offers help when the line gets long. Only two screens to order from. Then the machine asks for a tip.
Get takeout order every now and then. Always a hustle to get employees to notice you standing there with a completely empty restaurant. Was given a side eye and attitude when I asked to pick up my order that was already sitting there ready. Staff seemed to be more into chatting and laughing with each other rather than paying attention to guests. On top of that, both burgers that I got had hair in it. Service has gone downhill in the last year for sure.
Love Shake Shack
The restaurant was dirty and the burgers were greasy. You expect more from a place that costs as much as Shake Shack does
Food is expensive. $61 for two adults and two kids. Plus the service is horrible. Good luck getting someone to take your order. A lot of people standing around.
Atmosphere: 1
Food: 1
Service: 1
I promise that if you order this place off uber eats, your order WILL not show up correct. I am not saying an instance where you say “no tomato” and there is a tomato, I’m saying completely absent items and a bunch of dummy items. I dont have enough energy to try to figure out the scam and I’m too tired to theorize but avoid ordering any and all delivery items via uber eats because I’ve been ripped off 100% of the time. Every time I’ve visited in person, the staff is incredible but they’re being exploited by Uber Eats and they’re complacent with it. Change the narrative fam.
Atmosphere: 5
Food: 5
Service: 1
Food is decent for a fast food place but the service is frustrating every time. A simple Pickup order takes way longer than it should as they keep the food behind the counter and that don’t have anyone working the pickup area, despite a bunch of people that appear to be standing around not doing much. Same experience on multiple visits.
Atmosphere: 3
Food: 4
Service: 1
Great good...love the split, flat pressed got dogs!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Fries, Cheeseburger
no parking, gotta ride your bike if you want food
Good burgers and shakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Hamburger
I usually really like shake shack, so this experience was a little disappointing. It might have been an error on my end, but I ordered a burger and shake to go. When I took out the burger, it had no lettuce, tomato, or sauce and it had cheese. I ordered a classic shack burger (which usually has lettuce, tomato, etc.) with no cheese and added grilled onion and bacon. I still ate it but just disappointed :/
Atmosphere: 4
Food: 1
Service: 3
Restaurantji Recommends
Friendly service, food was tasty, shake…amazing!
Atmosphere: 5
Food: 5
Service: 5
It had amazing food and employees, after we didn’t get one of the things we ordered they made sure to get it to us immediately, great service!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 'Shroom Burger, Fries, Hamburger
Very nice staff. Vey accommodating and personable. Great food and very quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger
Kid-friendliness: Laid back
Wheelchair accessibility: Easy to enter. Kiss is room to
Recommended dishes: Cheese Fries, Shake Shack Burger
I love the burgers but the no contact ordering gets backed up quickly and seems employees don't know how to use the register so no one offers help when the line gets long. Only two screens to order from. Then the machine asks for a tip.
Atmosphere: 2
Food: 5
Service: 1
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