I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
Venus Medeiros Tavares
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Victoria Inscoe
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
Ivan Flores
la comida 10/10 te atienden muy bien
Zack Jones
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment.
New store Billings,MT
Zemtek Smith
Never get Wingstop. They are trying to start an epidemic by making people sign for orders. I have no problems with Wingstop watching me confirm orders I pick up. But to make me touch a nasty order pick up sheet is just wrong. If you want all that information then you need to write it down. I dont want to compromise my customers and my own health. I should not have to subject to myself to the harmful chemicals in hand sanatizer either. If you want all that information you should contact DoorDash, Uber eat etc.... instead of slowing people up trying to get your food to our customers.
Anthony Robison
The last three times we have purchased food from wing stop the chicken was cold. Fries were also cold, dripping in grease and mushy. This happened at both of our local locations. This was a frequent favorite of ours in the past but the food quality has tanked, seems like the younger generation of kids working these establishments don't care much about quality.
Debbie Boyle
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
la comida 10/10 te atienden muy bien
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment. New store Billings,MT
Never get Wingstop. They are trying to start an epidemic by making people sign for orders. I have no problems with Wingstop watching me confirm orders I pick up. But to make me touch a nasty order pick up sheet is just wrong. If you want all that information then you need to write it down. I dont want to compromise my customers and my own health. I should not have to subject to myself to the harmful chemicals in hand sanatizer either. If you want all that information you should contact DoorDash, Uber eat etc.... instead of slowing people up trying to get your food to our customers.
The last three times we have purchased food from wing stop the chicken was cold. Fries were also cold, dripping in grease and mushy. This happened at both of our local locations. This was a frequent favorite of ours in the past but the food quality has tanked, seems like the younger generation of kids working these establishments don't care much about quality.
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Excellent food n service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good servicio, right on time
Atmosphere: 5
Food: 5
Service: 5
I had an issue with my original order but they made the effort to make it right with me so I really appreciate that, thank you.
Atmosphere: 4
Food: 4
Service: 4
Waited 30 min for food after placing the order at the counter. I asked the staff what was happening they was just sitting doing nothing in the back .
They just completely skipped cooking my food. At least they just refunded my money. Bummer definitely a staffing trubbel and manager trubbel.
They need structure and new staff
Atmosphere: 1
Food: 1
Service: 1
Recommend this place good customer service
Atmosphere: 5
Food: 5
Service: 5
Good place to eat and they are respectful and kind I recommend eating here
Atmosphere: 5
Food: 5
Service: 5
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