Waited in drive thru for about 20 minutes, when i finally got my food, the fries were hard and barely edible. I ordered a meal, didnt get my drink with my food, when I asked about the drink and looked at my receipt the drink was not even on the receipt, and the employee just looked at me like owell, did not offer for me to buy one or just give me one for my inconvience of almost waiting for 20 minutes. The worst quality of food and customer service, I have ever received from a fast food joint.
Atmosphere: 1
Food: 1
Service: 1
Kathy Baker
Every time I've gone to this Arby's, they either forget part of my order or get it wrong. I figured I'd try them today since its been a while, and nope... still forgot part of my order. When you go thru the drive thru, you don't usually notice until you get all the way home.. I doubt I'll come back to this one, but if i ever do. I'll be sure to check my order before leaving.. kinda expensive to get ripped off.. especially when you're on disability and rarely get to eat out.
Food: 3
Service: 2
Matt Baubach
My “Original Reserve” Roast Beef Sandwich certainly didn’t have THE MEATS. It was stingy at best, cold and tasted like it had sat under a heat lamp for a while. Also, completely neglected to give any of the sauces that were asked for.
Atmosphere: 4
Food: 2
Service: 2
Shannon Hawley
My son and I always stop here on our Way to the Bronco games. Its clean, fast, and good service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Dip, Roast Beef
Cely Leal
Stopped by because the drive thru had a pretty decent line. The Halloween decorations were incredible, so kudos to the assistant manager who made all 12 link streamers! Got a great deal with the 2 for $8 French dip coupon and it was delicious. My hubbs had the Buffalo chicken sandwich and said it was awesome too! Really great experience, and I had to let y’all know!
Atmosphere: 5
Food: 5
Service: 5
Myra Nagy
Yummy food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Roast Beef
Shelb Dog
I’m highly disappointed in my experience just now. 10/2/24 4:15pm First time going to this location and to an Arby’s in over 4 years. Super disappointed. Worst customer experience I have ever had. There was no one in line. They had no one there except one other person in front of me and a workers car in the parking lot. they told me they would tell my total at the window. I was asked to move forward because they were being timed and the Mac n cheese bites were taking longer. I said no, there was no need for me to do so BuT If there had been someone behind me I would have. Amber didn’t like my answer repeated herself then got an the worst attitude ever from both of the associates one male Young & other one mid 20’s female with a witch attitude, amber, grunted then slammed the window in my face all because they had a timer going. I never received a receipt. The Chicken inside of ranch wrap was also very crunchy and hard to enjoy. The fries were hard and tasted like peanut oil. Possibly oil change needed. Nasty fries. The best thing I had from my order was the small sprite. The Mac n cheese bites were disgusting. The cheese on the inside isn’t a cheddar but almost tastes like a mozzarella mixed provolone. Didn’t ask me if I wanted ketchup or sauces. As a customer, it’s not my fault that the timer is taking longer than expected or whatever the business be. To talk to a customer with a rude attitude because of the refusal of moving up is ridiculous. I have a video of said actions. Since I did not get my receipt. I have video proof of the whole transaction today. This was not okay. If you do not like your job you need to quit it and find another one. Customer service experience is everything in the food industry!!!!!!!!!!!! MY FAVORITE PART ABOUT THIS STOP- I GOT PAID TO BE A SECRET SHOPPER TODAY. -not professional ((after seeing this- the owner tried “to make it right” by sending a link in response BUT the link is an Error. It’s invalid. So Nothing was made right. I think how “it could be made right”, is to have the employee, amber, to apologize to my face for being rude and slamming the window in my face bc I wouldn’t move up due to their timer going long with no one there besides me. ???
Atmosphere: 2
Food: 1
Service: 1
Tia Smith
The older cashier that works there at lunch, was very rude. As I gave her my order, rather than asking me what I wanted, she put my order in. As I let her know that my order was wrong, she PUNCHED it into the computer. She then became rude to her coworkers, by saying very loud, " CALM DOWN, AND HANG ON!" I probably won't be back. This is not the first time I have had a bad experience there!
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Classic Beef 'N Cheddar Sandwich Small Meal
Jim C.
Atmosphere was great for a fast food place. We stopped for lunch, hard workers there. Service and food was great and fresh as usual. Thank you
Atmosphere: 5
Food: 5
Service: 5
T Stockham
This is what happens when no one wants to go to work or they want to go home early on a Friday night. They close the company business down that shouldn’t have been shut down at 9:45 in in the evening went to the drive-through and the ladies answered the drive-through thing very very rude. I told him I had a DoorDash order and they said I don’t care we’re closed.
Consistent. The same for decades. Seems cleaner in recent months. You don't stick to the floor anymore.
Atmosphere: 4
Food: 4
Service: 4
Dd Trudogg
Holiday weekend. Manager was all by himself running it all. Give him credit for holding down the fort
Atmosphere: 3
Food: 3
Service: 3
Brad Bowles
Absolutely ridiculous! If you can't staff up your store, raise your pay! We've been sitting in the drive thru for 25 min 2 Cars ahead of us . One cook amd minimal stay ain't cutting it. Hire some people and pay enough to retain them!
Madison Hutsell
Absolutely amazing service ! The gentleman at the counter was so nice and polite . Food was fresh and hot. Would definitely come back just for the great service !
Kid-friendliness: Super kid friendly !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Zach Gallegos
I hate leaving negative reviews, but unfortunately, this Arby’s location continues to disappoint. This month, we ordered two turkey bacon ranch sandwich meals through DoorDash. When we received the order, both sandwiches were missing and only the fries showed up.
We gave the store the benefit of the doubt as it could have been an issue with the delivery service. When we ordered the same two turkey bacon ranch meals yesterday, both sandwiches did show up. Unfortunately, both sandwiches were missing the turkey and one was even missing the bacon, so it was just lettuce and tomato on two slices of bread.
It is disappointing to receive such significantly worse than what you are expecting when paying for the item.
Waited in drive thru for about 20 minutes, when i finally got my food, the fries were hard and barely edible. I ordered a meal, didnt get my drink with my food, when I asked about the drink and looked at my receipt the drink was not even on the receipt, and the employee just looked at me like owell, did not offer for me to buy one or just give me one for my inconvience of almost waiting for 20 minutes. The worst quality of food and customer service, I have ever received from a fast food joint.
Atmosphere: 1
Food: 1
Service: 1
Every time I've gone to this Arby's, they either forget part of my order or get it wrong. I figured I'd try them today since its been a while, and nope... still forgot part of my order. When you go thru the drive thru, you don't usually notice until you get all the way home.. I doubt I'll come back to this one, but if i ever do. I'll be sure to check my order before leaving.. kinda expensive to get ripped off.. especially when you're on disability and rarely get to eat out.
Food: 3
Service: 2
My “Original Reserve” Roast Beef Sandwich certainly didn’t have THE MEATS. It was stingy at best, cold and tasted like it had sat under a heat lamp for a while. Also, completely neglected to give any of the sauces that were asked for.
Atmosphere: 4
Food: 2
Service: 2
My son and I always stop here on our Way to the Bronco games. Its clean, fast, and good service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Dip, Roast Beef
Stopped by because the drive thru had a pretty decent line. The Halloween decorations were incredible, so kudos to the assistant manager who made all 12 link streamers! Got a great deal with the 2 for $8 French dip coupon and it was delicious. My hubbs had the Buffalo chicken sandwich and said it was awesome too! Really great experience, and I had to let y’all know!
Atmosphere: 5
Food: 5
Service: 5
Yummy food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Roast Beef
I’m highly disappointed in my experience just now. 10/2/24 4:15pm First time going to this location and to an Arby’s in over 4 years. Super disappointed. Worst customer experience I have ever had. There was no one in line. They had no one there except one other person in front of me and a workers car in the parking lot. they told me they would tell my total at the window. I was asked to move forward because they were being timed and the Mac n cheese bites were taking longer. I said no, there was no need for me to do so BuT If there had been someone behind me I would have. Amber didn’t like my answer repeated herself then got an the worst attitude ever from both of the associates one male Young & other one mid 20’s female with a witch attitude, amber, grunted then slammed the window in my face all because they had a timer going. I never received a receipt. The Chicken inside of ranch wrap was also very crunchy and hard to enjoy. The fries were hard and tasted like peanut oil. Possibly oil change needed. Nasty fries. The best thing I had from my order was the small sprite. The Mac n cheese bites were disgusting. The cheese on the inside isn’t a cheddar but almost tastes like a mozzarella mixed provolone. Didn’t ask me if I wanted ketchup or sauces. As a customer, it’s not my fault that the timer is taking longer than expected or whatever the business be. To talk to a customer with a rude attitude because of the refusal of moving up is ridiculous. I have a video of said actions. Since I did not get my receipt. I have video proof of the whole transaction today. This was not okay. If you do not like your job you need to quit it and find another one. Customer service experience is everything in the food industry!!!!!!!!!!!! MY FAVORITE PART ABOUT THIS STOP- I GOT PAID TO BE A SECRET SHOPPER TODAY. -not professional ((after seeing this- the owner tried “to make it right” by sending a link in response BUT the link is an Error. It’s invalid. So Nothing was made right. I think how “it could be made right”, is to have the employee, amber, to apologize to my face for being rude and slamming the window in my face bc I wouldn’t move up due to their timer going long with no one there besides me. ???
Atmosphere: 2
Food: 1
Service: 1
The older cashier that works there at lunch, was very rude. As I gave her my order, rather than asking me what I wanted, she put my order in. As I let her know that my order was wrong, she PUNCHED it into the computer. She then became rude to her coworkers, by saying very loud, " CALM DOWN, AND HANG ON!" I probably won't be back. This is not the first time I have had a bad experience there!
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Classic Beef 'N Cheddar Sandwich Small Meal
Atmosphere was great for a fast food place. We stopped for lunch, hard workers there. Service and food was great and fresh as usual. Thank you
Atmosphere: 5
Food: 5
Service: 5
This is what happens when no one wants to go to work or they want to go home early on a Friday night. They close the company business down that shouldn’t have been shut down at 9:45 in in the evening went to the drive-through and the ladies answered the drive-through thing very very rude. I told him I had a DoorDash order and they said I don’t care we’re closed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Consistent. The same for decades. Seems cleaner in recent months. You don't stick to the floor anymore.
Atmosphere: 4
Food: 4
Service: 4
Holiday weekend. Manager was all by himself running it all. Give him credit for holding down the fort
Atmosphere: 3
Food: 3
Service: 3
Absolutely ridiculous! If you can't staff up your store, raise your pay! We've been sitting in the drive thru for 25 min 2 Cars ahead of us . One cook amd minimal stay ain't cutting it. Hire some people and pay enough to retain them!
Absolutely amazing service ! The gentleman at the counter was so nice and polite . Food was fresh and hot. Would definitely come back just for the great service !
Kid-friendliness: Super kid friendly !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
I hate leaving negative reviews, but unfortunately, this Arby’s location continues to disappoint. This month, we ordered two turkey bacon ranch sandwich meals through DoorDash. When we received the order, both sandwiches were missing and only the fries showed up.
We gave the store the benefit of the doubt as it could have been an issue with the delivery service. When we ordered the same two turkey bacon ranch meals yesterday, both sandwiches did show up. Unfortunately, both sandwiches were missing the turkey and one was even missing the bacon, so it was just lettuce and tomato on two slices of bread.
It is disappointing to receive such significantly worse than what you are expecting when paying for the item.
Atmosphere: 1
Food: 1
Service: 1
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