Chili's Grill & Bar

This place is ALWAYS cold! It so annoying I love it here and would come back if the air wasn’t blowing down my back.
The people are Amazing by the restaurant needs to read the people wearing jackets.

I usually don't leave reviews but I'm pretty pissed about this one. I ordered Triple decker which was really great, nothing bad to say about that. My other order was Texas fries which granted that it was delivered--arrived colder than usual because I don't live that far from the area. The fries looked as if they had spent days on the counter, the cheese was hard (like days old) and I found a piece of orange in there for some reason. On that part of the order, the order was careless and quite frankly dirty. I don't think the Texas fries were fresh AT ALL and they looked like they had made it either hours or days ago. Very disappointed with that part of the order.

Food: 3

Recommended dishes: Chicken Crispers, Chicken Wings

Honest review here but Kristin the waitress is such an amazing server. She is super nice and very attentive. You can absolutely see the experience she has in doing this and I don't even know any of her job history given i don't know her. As far as food i give it a solid 2/10 and here's why. The chicken crispers have 100% changed. At first i got them and they were pretty cold in the middle and super tough to chew. I asked for a new batch thinking these were re fried. Kristin was immediately on it. Came back with a fresh batch and they were most definitely hot but different and still very tough to chew so i couldn't even imagine how many complaints they're getting. Restaurants do this all the time where they save on costs and cut quality. This was 100% the case here I'd say and again i can't be the only one or thousands of people saying this. If they're hard for me to chew i can't even imagine an elderly trying to eat them and I'm a guy who will eat anything. Chicken is not supposed tp be that tough come on chilis this is ridiculous. Just saw an entire group blog for there change in chicken crispers. Now another thing your cooks need to learn how to fry the fried mozzarella. Literally no cheese pull ever! If you can time the fry right and look at when cheese is swelling given the fried mozz a different shape almost it's time to pull it. Pretty ridiculous this has happened the last 3 times I've came. Aside that the old timer was 100% amazing and so was the potato soup. I know the soup is easy considering it likely comes in made and just needs to be heated but the burger was awesome and i know that's gotta be grilled. Above all you can tell that my review is honest here as I'm giving both the good and bad. Unfortunately the bad out weighs givem the food quality is down and that's what i came to Chilis for. Thanks, Dom

Atmosphere: 5

Food: 1

Service: 5

Longer wait if your door dashing but not horribly slow

I really enjoy my dinner. I had a Chipotle chicken and it was very good.
I would recommend the margaritas as well clean instath was nice

Atmosphere: 3

Food: 4

Service: 3

Overall real good experience. I do takeout so I haven't done dine in for awhile

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: The Boss Burger, Chicken Tenders, Half Order of Ribs, Chicken Crispers, Dip Trio, Bottomless Tostada Chips, Skillet Queso, Sides

Ordered 2 coors light drafts, they had to change the keg so it took some time, no big deal. The beers finally came and were completely flat.

THEN, our food came out. I ordered a 1/2 rack of ribs, dry rub. Cut them up and bit into one, and they were ice cold in the middle. Couldn’t eat the rest of the meal because I was so grossed out. Didn’t even want them to replace/offer something else, I just made it clear I was not paying for my meal. The food quality here is garbage. The service was good but the food is not only less than desirable, it’s a health hazard.

Atmosphere: 3

Food: 1

Service: 4

If you want to order catering here, don't. The manager very obviously lied to me on the phone today. I'll explain below.

I don't usually ever leave negative reviews, however, Chili's definitely warranted one today.

I called the Brighton Chili's yesterday (12/19) to order a big catering order for our office Christmas Party. I talked to someone over the phone (important detail for later) as our order was too big to order online. I told him I needed to pick it up tomorrow (12/20) at 12pm. He said that's fine, I just need to be there at 11:45am to pay before I get the food. I then received texts, after that phone call, at 10:27am confirming that they have my order and that they'd let me know when it was ready.

I showed up to pay and pick up the food around 11:50am today (12/20). There was a sign on the door that chili's is closed due to their water heater being broken. I then simultaneously received a phone call from the manager (odd timing). She stated that my order had JUST come through and that they couldn't prepare it. I told her that I actually spoke to someone on the phone yesterday and received texts saying that my order was placed so that couldn't be. She said well, our water heater is broken so we can't prepare food. I then hung up as there was nothing else to say.

I know things happen when running a business, but feel free to own your mistake. I wouldn't be writing this if the manager hadn't lied to me so obviously. You open at 11am everyday and waited until 11:50am to call me after you asked me to be there at 11:45am. Luckily, Old Chicago came through with 5 pizzas in about 30 minutes. They were delicious as well.

I don't advise anyone to order catering/to go here. Maybe try a different location if you really love Chili's. I certainly won't be ordering anymore catering for our office.

Atmosphere: 1

Food: 1

Service: 1

We bring the kids after school. They got no silverware, ate with their hands. No napkins. Had to ask for a knife, the server had some in his hands so why didn't he just give us some. Very disappointed. I understand that it is hard to get employees but you would think that when they are trained they have a list of basic things people need to eat with. $32 for three kids 11, 7 and 5. You would think that you would get a little something for your money.

Atmosphere: 1

Food: 5

Service: 1

They service for to go BAD , I witness the Uber driver came to pick up the order but somebody’s else pick up her order . N she asked the employee to make the correct order n the employee told the driver they could no do anything n suggested the driver to take the wrong order to her customer .
SO WRONG !!!!!!!

Service: 1

Staff is very rude and disrespectful, never eat here!!!! DO NOT COME HERE!!!

Atmosphere: 1

Food: 1

Service: 1

Food is the same quality as a fast food restaurant. As far as customer service on the management side, they are missing the customer service part.

Management is very rude and unproffesional- I can't see them being able to run anything- especially a busy restaurant. They treat people horribly!

Chilis is pretty your standard chain restaurant

Kid-friendliness: Has kids meals and booster seats

Wheelchair accessibility: Good

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Chicken Crispers

We have a great day and enjoy food

Atmosphere: 4

Food: 5

Service: 5