Santiago's Mexican Restaurant

Waited 35 minutes to pick up a phone order give me a break. It wasn't even good. I only went there because Gomez burritos was closed next time I'll just go without

The food is good, but the service is bad. They always get my orders wrong, or they flat out forget to add something to it. I place my orders over the phone to save time during lunch time and I have to be calling again to let them know about the order issue. They place me on hold to speak to the entire staff to find out what happened. Only to tell me Juan didn’t charge me for it. That I can go back, pay and take my order. Like I don’t have a limited time for my lunch time.

Always bussin! Was busy but our waitress did a great job. Food was great

Food is good. But the service is terrible, you have to wait at least 5-10 minutes just for someone to come and take your order and then 30 plus minutes for your food to arrive. This is the second time we come to eat breakfast and we waited well over 30 minutes to get our food. During that time no one came to check up on us. We ended up walking out of the restaurant with NO food, after 40-45 minutes of sitting there. The waiters saw us get up and leave and not one person asked us to stay or even reassured us that the food would be out shortly. Huge waste of time.

This is the best location hands down 😤

Th crispy chile rellenos are incredible!

Dietary restrictions: No dairy

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Green Chile

Food is good but the workers who take orders always seem to be mad and irritated! Sucks because the food is good but horrible service! And this was not the first time I have had this experience! Everyone has a bad day but not every time come in this place! Wow

Ideal for breakfast!!

Atmosphere: 5

Food: 5

Service: 5

Eat there once a week service is Great Friendly People . Food is great never had a problem . Breakfast Burrito top notch can't beat it

Atmosphere: 5

Food: 5

Service: 5

I previously left a five-star review for this Santiago’s, but unfortunately, I can’t justify keeping it up. The service has deteriorated significantly, and my last three visits have been incredibly disappointing.

First, the food quality has taken a dive. Each time, my burrito was almost entirely egg with barely any green chili, potatoes, or meat, and they forgot the cheese two out of the three times. For a place known for its burritos, that’s unacceptable.

Second, the service has been abysmal. Today, I waited seven minutes at the walk-up pick-up window, only to watch the staff prioritize orders for people inside. No one acknowledged me during that time, and when they finally came to help, I overheard one of the staff calling me a “fat gringo (“ayuda al gringo gordo”)” in Spanish, clearly assuming I didn’t understand. This kind of behavior is not only unprofessional but offensive and reprehensible.

While the man who ultimately helped me was polite, the overall experience left a bad taste in my mouth. To make matters worse, as I was writing this review in their parking lot, I watched another customer wait about five-six minutes at the walk-up window before giving up and going inside. If the window is going to be ignored, why even have it?

Santiago’s used to be a favorite of mine, but the consistent issues with service and food quality have made it clear this isn’t the same place it used to be.

I’ll heave to get my breakfast burrito fix at Bubba Chino’s moving forward. They take longer, but at least they’re kind and acknowledge their guests.

Atmosphere: 1

Food: 1

Service: 1

Good food and service. How silly to not have straws! Thank goodness they still have napkins.

Atmosphere: 4

Food: 4

Service: 3

This use to be the best Mexican restaurant in town.. sadly to say,that's not the case anymore..In the past couple weeks, we have ate at Santiago. The service both times have been horrible, we've had to wait approx 15 mins to get our drink order, then, another 10mins for our food order...when receiving our food, it was cold ....I am talking refrigerator cold..to the point of tasting horrible. Not to mention,they stopped providing straws for your drinks. I don't see myself going back. We tried giving them another chance..... 😡

Atmosphere: 1

Food: 1

Service: 1

Service was so quick! The remodel looks and feels amazing!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chile, Smothered, Salsa

Love their deluxe burrito and combo plates

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Green Chile, Chile, Smothered