Do not waste your time at this place. The customer service is awful. When you go up to order they will roll your eyes at you and not care about your order. They also always seem to be "out of stock" whenever you go to order. Would give 0 stars if possible.
Atmosphere: 1
Food: 1
Service: 1
Mirely Torregrosa
Cinnamon rolls are dry, not a lot of icing, we thought that coming to the official store the quality was going to be superb, but a the small stores inside some of Maverick gas stations, service is better and the quality and taste is the taste they should have. If you want to have a delicious Cinnabon, this location is a must pass. Also the last 2 times the guy , his name is Don, that was the one at the front counter was not very friendly. One time the place was busy , today the place was empty and he was just counting flies, we got there and again not friendly at all, maybe he needs a vacation. This location will no longer be our first choice anymore. I should have read the mostly 1 star reviews before going there. They need to improve. The Flatiron mall has a lot of empty business space and will be a pitty to see this one go. There is always room for improvement
Atmosphere: 1
Food: 1
Service: 1
Ashley Sinclair
I was there yesterday, I think I forgot my keys on the counter, I have called 6 times today and no one has answered the phone to tell me whether or not if they found keys or not. Pretty important. It would really really help if someone would answer the phone and actually answer my question and concern.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Cinnamon Roll
Rita Guerrero
Every time my husband and I go to the mall, we always stop at Cinnabon. We have always had a good experience, store manager has always been pleasant with us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Pecanbon Roll
Amberose LaFontaine
I went to get cinnabon for the first time today and I felt horrible after. I went up to order and I just knew I wanted the small cinnamon rolls. I asked for 3 of them thinking I would get 3 super small cinnamon rolls. After I payed she handed me 3 box’s and I realized I had messed up so I just asked if there’s anyway I could just get one of them and refund the rest. The packs had 4 each in them so I had 12 and I just only wanted 3 which I later realized you have to get 4 because they come all together. That was my mistake however this isn’t why I’m leaving a 1 start, when I asked for a refund they were very rude and told me they can’t refund it and just kept making me feel bad for my miscommunication. I honestly felt so embarrassed so I just kept apologizing and said it’s okay I’ll just take these and go. The lady taking my order seemed like she didn’t wanna be working there and very annoyed which I get but I just don’t think that’s how you treat people. As soon as I left I went to my car to try one which they all ended up being cold. I even tipped them and everything and I’m just frustrated how I was treated. I have a hard time in public and this honestly made me feel really horrible and I don’t think I’ll be going back.
Atmosphere: 1
Food: 2
Service: 1
Gabby Burton
Don and his team were fantastic! We placed an enormous order online and he exceeded our expectations! His customer service was fantastic and the food could not have looked and tasted any better! Thank you Don and Cinnabon!!
Melissa Quesada
Seriously the worst experience ever. Don the guy working at the counter wouldn't help us redeem the code with the app said there's to many out there, I'm on Cinnabon app so how many Cinnabon apps are there? 2nd he charged us more for the bites because he said restarting the transaction was to difficult as if he was giving us a deal showed him the menu it wasn't and he still charged me more. Totally acted as though he didn't want to be there. If you hate customer service you shouldn't be working it! Cinnabon needs to compensate the money Don refused to give back ? clearly got charged for the regular Cinnabon twice and he tried to tell me the bites were more expensive cause they take longer to cook get the hell outta here but yet the pricing on board was cheaper HE RIPPED US OFF!
Stacey McCarthy
I placed a large catering order for my daughters wedding. Don's customer service was impeccable. He constantly kept me update about the order, and even contacted me after the event to make sure everyting was good. The food was amazing and everyone at the wedding loved it! Thanks again Don for all you did for us!
I went yesterday and I ordered a regular pecan bun and two mini pecan buns and was charged for that but was given 3 mini didn't realize until I got home 30 min away! And 2 other times they didn't want to make more buns or they were feeling an order so they didn't want to take walk ups.
Jenny Rodriguez
The manager is always rude! And so disrespectful to his employees!
Jon White
The owner/manager is rude and angry! Always in a bad mood when people order and rude to his employees do not support this business
Jon W.
The owner of this store is rude and always angry. He's always irritated when people walk up and order. As a business owner I figured you would want the business and not be hostile about it.
Will B.
The manager who works there 90% of the time is a complete asshole who is always in a terrible mood for some reason, at first I thought it was just because of the holiday season since that's the first time I went here and I also work in the mall so I know how draining it can be during that time especially if you are dealing with things outside of work but it has almost been six months now since my first interaction with this man and I have been going at least once a week and he has not once shown good hospitality or even basic respect that should be upheld in a retail/customer service setting and I know people have their bad days and can be struggling with a lot outside of work but the closest this man has gotten to being a good employee is when he doesn't speak and even then he gives you dirty looks, the last time put me over the edge and got me to finally write a review, I placed a pickup order through the Cinnabon app since I wanted to save time during my break and when I got there to pick it up he had the completely wrong drink ready which wasn't a huge deal but when I made a simple comment that it wasn't what I ordered he got so upset with me that he said "it's what I'm getting now so no need to say anything else" and then once I realized that my cinnamon roll was completely cold and most of the icing had fallen off and the roll it's self was hard as a rock I asked him to simply heat it up in the microwave which is a basic thing at this store and most of the time I am offered that even without asking so I know it's a regular part of his job and not an unnecessary or uncommon request, he was acting like it was the end of the world that I was requesting something that took the smallest amount of effort to do and just gave me the dirtiest look he could have and just told me "no" and I just repeated my request to put it in the microwave saying it's never been a problem asking that before and that I'd appreciate it and he proceeded to not say anything, while starting to act extremely aggressive and just grabbed it from me and was about to throw my order out "since I didn't want it" and not doing that to make/give me another one but to get me to stop taking and once I realized that I just said fine I'll just take it, basically this man has just gotten more and more rude and aggressive with doing simple things at his job when their is virtually no one coming to the mall, meaning he isn't even busy/overwhelmed and should easily be willing to do the smallest amount of work every 20 mins that a customer comes by, this guy needs to get his shit together or just stop working their if he despises it so much.
Do not waste your time at this place. The customer service is awful. When you go up to order they will roll your eyes at you and not care about your order. They also always seem to be "out of stock" whenever you go to order. Would give 0 stars if possible.
Atmosphere: 1
Food: 1
Service: 1
Cinnamon rolls are dry, not a lot of icing, we thought that coming to the official store the quality was going to be superb, but a the small stores inside some of Maverick gas stations, service is better and the quality and taste is the taste they should have. If you want to have a delicious Cinnabon, this location is a must pass. Also the last 2 times the guy , his name is Don, that was the one at the front counter was not very friendly. One time the place was busy , today the place was empty and he was just counting flies, we got there and again not friendly at all, maybe he needs a vacation. This location will no longer be our first choice anymore. I should have read the mostly 1 star reviews before going there. They need to improve. The Flatiron mall has a lot of empty business space and will be a pitty to see this one go. There is always room for improvement
Atmosphere: 1
Food: 1
Service: 1
I was there yesterday, I think I forgot my keys on the counter, I have called 6 times today and no one has answered the phone to tell me whether or not if they found keys or not. Pretty important. It would really really help if someone would answer the phone and actually answer my question and concern.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Cinnamon Roll
Every time my husband and I go to the mall, we always stop at Cinnabon. We have always had a good experience, store manager has always been pleasant with us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Pecanbon Roll
I went to get cinnabon for the first time today and I felt horrible after. I went up to order and I just knew I wanted the small cinnamon rolls. I asked for 3 of them thinking I would get 3 super small cinnamon rolls. After I payed she handed me 3 box’s and I realized I had messed up so I just asked if there’s anyway I could just get one of them and refund the rest. The packs had 4 each in them so I had 12 and I just only wanted 3 which I later realized you have to get 4 because they come all together. That was my mistake however this isn’t why I’m leaving a 1 start, when I asked for a refund they were very rude and told me they can’t refund it and just kept making me feel bad for my miscommunication. I honestly felt so embarrassed so I just kept apologizing and said it’s okay I’ll just take these and go. The lady taking my order seemed like she didn’t wanna be working there and very annoyed which I get but I just don’t think that’s how you treat people. As soon as I left I went to my car to try one which they all ended up being cold. I even tipped them and everything and I’m just frustrated how I was treated. I have a hard time in public and this honestly made me feel really horrible and I don’t think I’ll be going back.
Atmosphere: 1
Food: 2
Service: 1
Don and his team were fantastic! We placed an enormous order online and he exceeded our expectations! His customer service was fantastic and the food could not have looked and tasted any better! Thank you Don and Cinnabon!!
Seriously the worst experience ever. Don the guy working at the counter wouldn't help us redeem the code with the app said there's to many out there, I'm on Cinnabon app so how many Cinnabon apps are there? 2nd he charged us more for the bites because he said restarting the transaction was to difficult as if he was giving us a deal showed him the menu it wasn't and he still charged me more. Totally acted as though he didn't want to be there. If you hate customer service you shouldn't be working it! Cinnabon needs to compensate the money Don refused to give back ? clearly got charged for the regular Cinnabon twice and he tried to tell me the bites were more expensive cause they take longer to cook get the hell outta here but yet the pricing on board was cheaper HE RIPPED US OFF!
I placed a large catering order for my daughters wedding. Don's customer service was impeccable. He constantly kept me update about the order, and even contacted me after the event to make sure everyting was good. The food was amazing and everyone at the wedding loved it! Thanks again Don for all you did for us!
Ignores delivery drivers.
Terrible customer service at this location
Restaurantji Recommends
I went yesterday and I ordered a regular pecan bun and two mini pecan buns and was charged for that but was given 3 mini didn't realize until I got home 30 min away! And 2 other times they didn't want to make more buns or they were feeling an order so they didn't want to take walk ups.
The manager is always rude! And so disrespectful to his employees!
The owner/manager is rude and angry! Always in a bad mood when people order and rude to his employees do not support this business
The owner of this store is rude and always angry. He's always irritated when people walk up and order. As a business owner I figured you would want the business and not be hostile about it.
The manager who works there 90% of the time is a complete asshole who is always in a terrible mood for some reason, at first I thought it was just because of the holiday season since that's the first time I went here and I also work in the mall so I know how draining it can be during that time especially if you are dealing with things outside of work but it has almost been six months now since my first interaction with this man and I have been going at least once a week and he has not once shown good hospitality or even basic respect that should be upheld in a retail/customer service setting and I know people have their bad days and can be struggling with a lot outside of work but the closest this man has gotten to being a good employee is when he doesn't speak and even then he gives you dirty looks, the last time put me over the edge and got me to finally write a review, I placed a pickup order through the Cinnabon app since I wanted to save time during my break and when I got there to pick it up he had the completely wrong drink ready which wasn't a huge deal but when I made a simple comment that it wasn't what I ordered he got so upset with me that he said "it's what I'm getting now so no need to say anything else" and then once I realized that my cinnamon roll was completely cold and most of the icing had fallen off and the roll it's self was hard as a rock I asked him to simply heat it up in the microwave which is a basic thing at this store and most of the time I am offered that even without asking so I know it's a regular part of his job and not an unnecessary or uncommon request, he was acting like it was the end of the world that I was requesting something that took the smallest amount of effort to do and just gave me the dirtiest look he could have and just told me "no" and I just repeated my request to put it in the microwave saying it's never been a problem asking that before and that I'd appreciate it and he proceeded to not say anything, while starting to act extremely aggressive and just grabbed it from me and was about to throw my order out "since I didn't want it" and not doing that to make/give me another one but to get me to stop taking and once I realized that I just said fine I'll just take it, basically this man has just gotten more and more rude and aggressive with doing simple things at his job when their is virtually no one coming to the mall, meaning he isn't even busy/overwhelmed and should easily be willing to do the smallest amount of work every 20 mins that a customer comes by, this guy needs to get his shit together or just stop working their if he despises it so much.