Excellent food. Service staff is awesome. Great Asian dining in small town Colorado.
Vivian Gallegos
**Edit!** You were not around when we paid, so how do you know what happened. What reason would I have to be dishonest?? I said it once and I'll say it again, THE SERVICE WAS HORRIBLE!! I asked my Mom if the waitress said anything to her, she said NO!! You're responses to your customers (former) is exactly why you have a 4.1 rating. Read all the other dissatisfied customer reviews! Jade Garden used to be such a great restaurant, but sadly it has gone down hill in the last few years!
First off we were seated right next to the restroom and back door so we had to deal with the stink of the restroom and the cold from the door being open. I understand why they sat us there, because we were only a party of two and saved the better seating for larger parties.
The service was HORRIBLE!!! If I could leave zero stars, I would!
First off, the female server didn't get my order right (originally two chicken vegetable 1 in house, 1 to go, then I changed mind and ordered chicken with snow peas and water chestnuts, another order of chicken with snow peas and water chestnuts for Mom and a to go garlic chicken) we're all human and make mistakes so I let it slide; but I sat there for a bit without food while my Mom ate. The cook came out and fixed my order but it still took a while before I received my meal. I get that we were one of the last tables of the night, but the lady never once came to check on us, never came to refill our water, which I needed, brought our check and no one said thanks for coming in, how was your meal or anything, didn't give us our fortune cookies, and again didn't thank us for coming in when I went to pay our $81 bill. I am a good tipper, if the service warrants it and needless to say she didn't get a tip.
Our food was actually pretty good but they are very light with their portions, especially the rice! We needed more rice and they charged us an additional $6, $3 for each little scoop. I have never been to a Chinese restaurant where they charge extra for rice!
I'm really sad because we love Chinese food and we don't have a Chinese restaurant in Leadville, so whenever I need to go to BV or Summit County, we usually choose to visit a Chinese restaurant there,but this place will never get my business again!!!
Need to teach your female Chinese server about customer service!!
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Hot & Sour Soup
Sandra Powell
We were looking for an Asian place while on vacation. Loved it. Great fresh food, great prices and lovely people. We had four different dishes and all were excellent. Highly recommend this spot. Easy to find in manitou springs also!
Atmosphere: 5
Food: 5
Service: 5
Mike Lacroix
I have eaten at this restaurant many times and always look forward to going back. I have tried many dishes but usually go with the sesame beef and/or the pork lo mein. They are consistently great! I always get the dinner portion and it’s a perfect amount of food. The owners and staff are always friendly and all work very hard to keep the place clean and ensure fast and accurate service. It is incredibly difficult to operate a restaurant in a small mountain town and it’s no coincidence that this is the only Chinese restaurant in the entire county. Their prices reflect the reality of keeping the doors open. They are very fair. The cost of running a small business is tremendous. I’m happy that Jade Garden is making it work. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Lo Mein
Asha Shibu
Recently dined at Jade Garden and ordered the Mongolian beef and chicken fried rice for dinner. Both dishes were served quickly and were full of flavor. The service was excellent, and I left feeling satisfied. I would definitely recommend Jade Garden for anyone craving delicious Chinese cuisine!
LPS
Poor customer service. Ordered a pint of hot and sour soup and 2 eggrolls to-go. Instead I received a small “cup” of eggdrop soup, and charged for 2 orders of vegetable spring rolls. My fault for not realizing each order of “egg rolls” was 2 per order. Eggrolls are pretty standard in a Chinese restaurant, as are pints and quarts of soup, so it would have been nice of the server to be transparent about this. However, I was okay with accepting it was my mistake for not looking at the menu closer. However, when I realized I received egg drop soup instead, I had to drive back to the restaurant. I asked for a refund on the soup. I was then told that I had to be charged a minimum of $10 or pay cash since the spring rolls alone would not meet the minimum. This whole transaction was incredulous to me. They felt like they had to charge me extra because of a mistake they made. Never again!!!
EDIT: WOW is all I can say to the owner’s response to the review. You have a dishonest server, and the owner saying they NEVER give refunds or returns even when they are in the wrong. So I should be lucky they did. GOOD TO KNOW. As I said, poor customer service.
Randi Davis
Nice little Chinese restaurant with decent prices.
Atmosphere: 5
Food: 5
Service: 5
Kendra Driemeyer
Great sesame chicken, staff was friendly and checked with us often Restaurant was clean, views were of the road and parking lot Bathroom could be cleaner, didn't want to touch light switch (ouch)..
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Veerandra Kurakula
Stopped here for lunch Ordered egg soup it was good but the red thai curry was bad and on top the customer service is so bad.and water has some oil in it.
Service was very polite and attentive. The food was delicious! We will highly recommend. The portions are smaller than most places but still very filling.
Atmosphere: 3
Food: 5
Service: 5
JC SUCCULENTS LLC
Small quantity , low standard service , food made with no proud
I ordered crab cheese wontons. I didn't taste any crab. The wontons were over cooked. They had a bubble texture on every one. I asked for a little more spicy then the two waitresses came back from the kitchen laughing I knew they over spiced my food on purpose. The waitress spoke no English and did not understand my order. Almost 3 chefs came out as I ate my food so I can only assume to see my reaction. Do not eat here. They have declined for 2 years I have tried and tried. Last year I found 2 hairs in my entrees. Sad experience.
Atmosphere: 1
Food: 1
Service: 1
Jason Roys
Horrible food and customer service. If there was a "no star button," I would have pressed that..
After we ate our meal we noticed a rice worm in our food. "Moth larvae." They said is was a broccoli worm, but it's not.. after the seen it they were like. "Sorry". No refund no explanation. Just a "oh, we are sorry".. I will never eat there again.
Now you want to say you never had a customer who had that experience? That's a lie because we came to you and told you. (The woman who owns it).
Excellent food. Service staff is awesome. Great Asian dining in small town Colorado.
**Edit!** You were not around when we paid, so how do you know what happened. What reason would I have to be dishonest?? I said it once and I'll say it again, THE SERVICE WAS HORRIBLE!! I asked my Mom if the waitress said anything to her, she said NO!! You're responses to your customers (former) is exactly why you have a 4.1 rating. Read all the other dissatisfied customer reviews! Jade Garden used to be such a great restaurant, but sadly it has gone down hill in the last few years!
First off we were seated right next to the restroom and back door so we had to deal with the stink of the restroom and the cold from the door being open. I understand why they sat us there, because we were only a party of two and saved the better seating for larger parties.
The service was HORRIBLE!!! If I could leave zero stars, I would!
First off, the female server didn't get my order right (originally two chicken vegetable 1 in house, 1 to go, then I changed mind and ordered chicken with snow peas and water chestnuts, another order of chicken with snow peas and water chestnuts for Mom and a to go garlic chicken) we're all human and make mistakes so I let it slide; but I sat there for a bit without food while my Mom ate. The cook came out and fixed my order but it still took a while before I received my meal. I get that we were one of the last tables of the night, but the lady never once came to check on us, never came to refill our water, which I needed, brought our check and no one said thanks for coming in, how was your meal or anything, didn't give us our fortune cookies, and again didn't thank us for coming in when I went to pay our $81 bill. I am a good tipper, if the service warrants it and needless to say she didn't get a tip.
Our food was actually pretty good but they are very light with their portions, especially the rice! We needed more rice and they charged us an additional $6, $3 for each little scoop. I have never been to a Chinese restaurant where they charge extra for rice!
I'm really sad because we love Chinese food and we don't have a Chinese restaurant in Leadville, so whenever I need to go to BV or Summit County, we usually choose to visit a Chinese restaurant there,but this place will never get my business again!!!
Need to teach your female Chinese server about customer service!!
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Hot & Sour Soup
We were looking for an Asian place while on vacation. Loved it. Great fresh food, great prices and lovely people. We had four different dishes and all were excellent. Highly recommend this spot. Easy to find in manitou springs also!
Atmosphere: 5
Food: 5
Service: 5
I have eaten at this restaurant many times and always look forward to going back. I have tried many dishes but usually go with the sesame beef and/or the pork lo mein. They are consistently great! I always get the dinner portion and it’s a perfect amount of food. The owners and staff are always friendly and all work very hard to keep the place clean and ensure fast and accurate service. It is incredibly difficult to operate a restaurant in a small mountain town and it’s no coincidence that this is the only Chinese restaurant in the entire county. Their prices reflect the reality of keeping the doors open. They are very fair.
The cost of running a small business is tremendous. I’m happy that Jade Garden is making it work. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Lo Mein
Recently dined at Jade Garden and ordered the Mongolian beef and chicken fried rice for dinner. Both dishes were served quickly and were full of flavor. The service was excellent, and I left feeling satisfied. I would definitely recommend Jade Garden for anyone craving delicious Chinese cuisine!
Poor customer service. Ordered a pint of hot and sour soup and 2 eggrolls to-go. Instead I received a small “cup” of eggdrop soup, and charged for 2 orders of vegetable spring rolls. My fault for not realizing each order of “egg rolls” was 2 per order. Eggrolls are pretty standard in a Chinese restaurant, as are pints and quarts of soup, so it would have been nice of the server to be transparent about this. However, I was okay with accepting it was my mistake for not looking at the menu closer. However, when I realized I received egg drop soup instead, I had to drive back to the restaurant. I asked for a refund on the soup. I was then told that I had to be charged a minimum of $10 or pay cash since the spring rolls alone would not meet the minimum. This whole transaction was incredulous to me. They felt like they had to charge me extra because of a mistake they made. Never again!!!
EDIT: WOW is all I can say to the owner’s response to the review. You have a dishonest server, and the owner saying they NEVER give refunds or returns even when they are in the wrong. So I should be lucky they did. GOOD TO KNOW. As I said, poor customer service.
Nice little Chinese restaurant with decent prices.
Atmosphere: 5
Food: 5
Service: 5
Great sesame chicken, staff was friendly and checked with us often
Restaurant was clean, views were of the road and parking lot
Bathroom could be cleaner, didn't want to touch light switch (ouch)..
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Stopped here for lunch Ordered egg soup it was good but the red thai curry was bad and on top the customer service is so bad.and water has some oil in it.
Atmosphere: 2
Food: 1
Service: 1
Very poor customer service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service was very polite and attentive. The food was delicious! We will highly recommend. The portions are smaller than most places but still very filling.
Atmosphere: 3
Food: 5
Service: 5
Small quantity , low standard service , food made with no proud
Atmosphere: 1
Food: 1
Service: 1
We go once a week for lunch break.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Fried Rice, Pork Lo Mein, Mongolian Beef, Crab Wontons, Cashew Chicken, Sweet & Sour Chicken, Sweet and Sour Chicken
I ordered crab cheese wontons. I didn't taste any crab. The wontons were over cooked. They had a bubble texture on every one. I asked for a little more spicy then the two waitresses came back from the kitchen laughing I knew they over spiced my food on purpose. The waitress spoke no English and did not understand my order. Almost 3 chefs came out as I ate my food so I can only assume to see my reaction. Do not eat here. They have declined for 2 years I have tried and tried. Last year I found 2 hairs in my entrees. Sad experience.
Atmosphere: 1
Food: 1
Service: 1
Horrible food and customer service. If there was a "no star button," I would have pressed that..
After we ate our meal we noticed a rice worm in our food. "Moth larvae." They said is was a broccoli worm, but it's not.. after the seen it they were like. "Sorry". No refund no explanation. Just a "oh, we are sorry".. I will never eat there again.
Now you want to say you never had a customer who had that experience? That's a lie because we came to you and told you. (The woman who owns it).
Atmosphere: 1
Food: 1
Service: 1
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