Chipotle Mexican Grill
5954 Promenade Pkwy, Castle Rock
(720) 983-1478
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5954 Promenade Pkwy, Castle Rock
(720) 983-1478
Always a solid Chipotle experience when we come here. Consistently high quality food with great service.
Atmosphere: 5
Food: 5
Service: 5
I would rate this place lower if I could. Takes a lot for me to get frustrated and the customer service here is non-existent. I made an order online and went to pick it up and they said I don’t see it yet and just went back to making other orders. I stood there for 10 minutes waiting for someone to come back and confirm any information at all. I stood there for another 10 minutes and the guy at the register just said we will get that ready for you in a moment. 10 more minutes went by so I had to then again ask if they had my order, when the just said no and I left the place. All they did was say sorry with no customer service to try and rectify the situation although I provided my order number and full summary of the online order. I advise to go to a different chipotle and avoid this one.
Service: 1
Consistent flavors. Good portions.
Atmosphere: 4
Food: 5
Service: 4
Very dirty place
Atmosphere: 1
Food: 1
Service: 1
3x. Orders Didn’t have items in the bags.
Rarely dining room is really clean.
The dishes are in sight consistently and piling up.
The hot temperatures are always off. Too hot and too cold making the food dry or clumpy.
People don’t know the items on menu well. And it seems like the customers know more about chipotle than the manager or people they train.
Atmosphere: 1
Food: 1
Service: 1
The youngins were pleasantly and pleasingly mannerable, helpful, and patient
Atmosphere: 5
Food: 5
Service: 5
I made great memories here
Atmosphere: 5
Food: 5
Service: 4
Amazing chipotle, one of the best in the country for sure.
Excellent
Atmosphere: 5
Food: 5
Service: 5
Our drinks were refilled often.
Restaurantji Recommends
Did not give me the side of guacamole I paid for. Would not normally leave a bad review on here but the website wouldn’t let me submit my review so i’m putting it here. Check your bag for all your items before leaving this store.
Atmosphere: 2
Food: 1
Service: 1
Their dessert selection keeps me coming back.
Smallest portion ever avoid at all cost. Will not issue a refund
Atmosphere: 1
Food: 1
Service: 1
One person working. Only 2 people in line but I’m waiting and waiting
Atmosphere: 3
Food: 3
Service: 2
Andrew and Kevin were both awesome. Food is good, but the customer service is what will bring me back! Fantastic job guys.
Atmosphere: 5
Food: 5
Service: 5
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