I had a terrible experience. I placed an online order to pick up And when I got there, they informed me they sold out of the boxes. What is the point of putting an order in online for a specific time if they’re just going to sell your box you have already paid for. When I asked for a refund, they didn’t know how to give one of those, The employee nor the manager knew how to give out a refund. So I paid for items I never received. Both the employee and manager looked clueless.
Service: 1
Ty not telling
I waited to review thinking maybe it was just a one off. The first time I went in and after waiting in line I found they didn’t have any pretzels so they said to wait another 10 minutes and they would make some. I did. The pretzel was so small I’d never seen one that small so I said something and the manager, who actually made it said it was thick. Total BS as it was thin. So I waited again and they made another. This was even thinner but normal size. The manager actually took the small one (maybe 4” across) and put it back up for sale. The last time was yesterday. Pretzel was hard, relatively stale and had a bad tase to it. My suggestion is maybe the owner should take some initiative and teach the manager to care about the customers. I’m done.
Atmosphere: 1
Food: 1
Service: 1
Luna Animertic
Quick note: This is more of an issue with the online ordering and not the employees. Great store, just go in person and don't order online.
Fantastic place, but I wouldn't recommend placing an online order here about 2-1.5 hours before they close. I placed a small online order here about 1 and a half hours before they closed, thinking they'd be able to make my order. Turns out they were not able to, said the kitchen was closed for the night and that anything that was available would be behind the viewing glass.
I love this place but if their kitchen closes at a certain time I'd like for that to be on their app just so I don't waste my time or the employees' time with a refund. I sadly didn't get a refund but instead got got 2 discount coupons on my account (I didn't know this until I went to order the other day). I don't mind this but I would have preferred getting my money back instead.
Again, I adore this place and it's staff. I just suggest going in person to order and not online. Especially since online doesn't tell you when their kitchen closes or the fact that you can't get a refund for an item if it's not available. Something the developers for the app should fix and/or corporate.
Atmosphere: 5
Food: 5
Service: 5
Nylen Animertic
Quick note: This is more of an issue with the online ordering and not the employees. Great store, just go in person and don't order online.
Fantastic place, but I wouldn't recommend placing an online order here about 2-1.5 hours before they close. I placed a small online order here about 1 and a half hours before they closed, thinking they'd be able to make my order. Turns out they were not able to, said the kitchen was closed for the night and that anything that was available would be behind the viewing glass.
I love this place but if their kitchen closes at a certain time I'd like for that to be on their app just so I don't waste my time or the employees' time with a refund. I sadly didn't get a refund but instead got got 2 discount coupons on my account (I didn't know this until I went to order the other day). I don't mind this but I would have preferred getting my money back instead.
Again, I adore this place and it's staff. I just suggest going in person to order and not online. Especially since online doesn't tell you when their kitchen closes or the fact that you can't get a refund for an item if it's not available. Something the developers for the app should fix and/or corporate.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Bollig
Extremely rude
Atmosphere: 1
Service: 1
Leah R
best experience, always fast and clean. michael is fantastic and always has a smile on his face and gives me the best customer service i can ask for.
Luke DeFreitas
Awesome place to get pretzels!
Adam
No cinnamon rolls at 5pm on a Saturday night.
Atmosphere: 1
Food: 1
Service: 1
Tai Alexander
Only one Cinnabon at 7:00 PM on a Friday night. Definitely a big “bruh moment” they had a whole dozen and then some sitting on top of the oven. Staff seemed a lil confused as to why they couldn’t sell them either. The cold Cinnabon was still good though. I don’t know the procedure but if you’re open till 8 I’d figure you’d still have stock or the means to cook some up until 7:45-7:50. Rare Cinnabon L.
The Auntie Anne’s pretzels are probably good when they’re fresh, but you’ll never know because they never are. And the lemonade is pretty weak. It’s a waste of money. Resist the urge.
Alyson Shelton
The staff this morning was friendly and helpful!
Barbie O'Reilly
Cinnabon was delicious very moist a lot of frosting and was great heated up, I took a box of them home but as for the pretzels they were hard I usually like Aunt Annie's pretzels but these I got a plain one with no salt with the honey mustard dip and it was just so hard that I couldn't even finish it
Eddie Rocketship
Wonderful staff! Friendly, attentive, and fast service. My kiddos love the treats here.
I had a terrible experience. I placed an online order to pick up And when I got there, they informed me they sold out of the boxes. What is the point of putting an order in online for a specific time if they’re just going to sell your box you have already paid for. When I asked for a refund, they didn’t know how to give one of those, The employee nor the manager knew how to give out a refund. So I paid for items I never received. Both the employee and manager looked clueless.
Service: 1
I waited to review thinking maybe it was just a one off.
The first time I went in and after waiting in line I found they didn’t have any pretzels so they said to wait another 10 minutes and they would make some. I did.
The pretzel was so small I’d never seen one that small so I said something and the manager, who actually made it said it was thick. Total BS as it was thin. So I waited again and they made another. This was even thinner but normal size. The manager actually took the small one (maybe 4” across) and put it back up for sale.
The last time was yesterday. Pretzel was hard, relatively stale and had a bad tase to it.
My suggestion is maybe the owner should take some initiative and teach the manager to care about the customers. I’m done.
Atmosphere: 1
Food: 1
Service: 1
Quick note: This is more of an issue with the online ordering and not the employees. Great store, just go in person and don't order online.
Fantastic place, but I wouldn't recommend placing an online order here about 2-1.5 hours before they close. I placed a small online order here about 1 and a half hours before they closed, thinking they'd be able to make my order. Turns out they were not able to, said the kitchen was closed for the night and that anything that was available would be behind the viewing glass.
I love this place but if their kitchen closes at a certain time I'd like for that to be on their app just so I don't waste my time or the employees' time with a refund. I sadly didn't get a refund but instead got got 2 discount coupons on my account (I didn't know this until I went to order the other day). I don't mind this but I would have preferred getting my money back instead.
Again, I adore this place and it's staff. I just suggest going in person to order and not online. Especially since online doesn't tell you when their kitchen closes or the fact that you can't get a refund for an item if it's not available. Something the developers for the app should fix and/or corporate.
Atmosphere: 5
Food: 5
Service: 5
Quick note: This is more of an issue with the online ordering and not the employees. Great store, just go in person and don't order online.
Fantastic place, but I wouldn't recommend placing an online order here about 2-1.5 hours before they close. I placed a small online order here about 1 and a half hours before they closed, thinking they'd be able to make my order. Turns out they were not able to, said the kitchen was closed for the night and that anything that was available would be behind the viewing glass.
I love this place but if their kitchen closes at a certain time I'd like for that to be on their app just so I don't waste my time or the employees' time with a refund. I sadly didn't get a refund but instead got got 2 discount coupons on my account (I didn't know this until I went to order the other day). I don't mind this but I would have preferred getting my money back instead.
Again, I adore this place and it's staff. I just suggest going in person to order and not online. Especially since online doesn't tell you when their kitchen closes or the fact that you can't get a refund for an item if it's not available. Something the developers for the app should fix and/or corporate.
Atmosphere: 5
Food: 5
Service: 5
Extremely rude
Atmosphere: 1
Service: 1
best experience, always fast and clean. michael is fantastic and always has a smile on his face and gives me the best customer service i can ask for.
Awesome place to get pretzels!
No cinnamon rolls at 5pm on a Saturday night.
Atmosphere: 1
Food: 1
Service: 1
Only one Cinnabon at 7:00 PM on a Friday night. Definitely a big “bruh moment” they had a whole dozen and then some sitting on top of the oven. Staff seemed a lil confused as to why they couldn’t sell them either. The cold Cinnabon was still good though. I don’t know the procedure but if you’re open till 8 I’d figure you’d still have stock or the means to cook some up until 7:45-7:50. Rare Cinnabon L.
Atmosphere: 1
Food: 4
Service: 1
Awful service.
Restaurantji Recommends
The Auntie Anne’s pretzels are probably good when they’re fresh, but you’ll never know because they never are. And the lemonade is pretty weak. It’s a waste of money. Resist the urge.
The staff this morning was friendly and helpful!
Cinnabon was delicious very moist a lot of frosting and was great heated up, I took a box of them home but as for the pretzels they were hard I usually like Aunt Annie's pretzels but these I got a plain one with no salt with the honey mustard dip and it was just so hard that I couldn't even finish it
Wonderful staff! Friendly, attentive, and fast service. My kiddos love the treats here.
My favorite Cinnamon Bakery. Always fresh and Hot
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