Del Taco
6383 Promenade Pkwy, Castle Rock
(720) 881-6080
Recent Reviews
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Awesome staff, thank you for all the tacos
Atmosphere: 5
Food: 5
Service: 5
Love the food. Not a fan of the order kiosk, but it gets easier each time I go.
Atmosphere: 4
Food: 5
Service: 4
Fast food... Affordable and surprisingly fresh.
Atmosphere: 5
Food: 5
Service: 5
This place is so slow, and walk-in customers receive the worst service. I ordered at the walk-in kiosk and more than 30 minutes later, we two walk-ins are still standing there waiting. First priority, the employee's phone, second all the cars in the drive-thru, third doordash orders are moved to the front of the queue, mobile orders are also moved to the front. Lastly come the walk-in customers. It was a Saturday, so there were only the two orders being moved to the back of the queue. I wasted $12 because I couldn't wait longer than 35 minutes, when there were still 6 orders placed ahead of mine. Got to work, but got NO FOOD.
Poor management, poor staffing, poor effort, and poor customer service. But very high price.
Skip this place, it is the worst of the Del Taco restaurants.
Service: 1
We loved this location prior to the shutdown of several restaurants. We visited today and the service was so far below “fast food” standards. No one was available at the counter because now there are kiosks, whatever happened to greeting people?? There were no napkins, there were no trash cans in the trash bin, the hot sauce canisters were messy because of a packet busting open. We waited 23 minutes to get our food. My husband’s tacos all had cheese and we were missing a snack quesadilla.
I really hope management can clean this location up.
Food: 3
Gave me a sprite with no syrup. When i asked the guy for a replacement he told me no because it takes “too long to replace the syrup”. Ive worked in restaurants. I know exactly how it works and how long it takes and he was telling me itd take twenty minutes. Come on. Lazy. Unscrewing one syrup bag to screw in a new one is not hard bro.
Atmosphere: 1
Food: 1
Service: 1
Really nice
Yeah this store is a mess. Waited 27 minutes in the drive thru for a cold burrito. I don’t see it lasting long. It’s been “temporarily closed” about 5 times.
Atmosphere: 3
Food: 3
Service: 1
Very slow in getting our food. Everyone around us had been waiting quite awhile too. Think maybe they were training. Lady waa apologetic to everyone when serving their food. Carne Asada fries were disgusting. Meat tasted like spam.
Atmosphere: 3
Food: 2
Service: 2
A quick, affordable and tasty place to grab luch
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First time ever here. Was stuck behind two other cars. Found out fries are only side with meal so felt forced to order a taco and chips instead of a meal because I was stuck. Options matter. The drive thru times were unreasonable for 'fast' food as well especially considering I need to go elsewhere for an actual meal. I will never patronize del taco again. The window guy was good. Taco had nice presentation but the flavor wasn't striking. The guacamole was ok but has huge slices of just avocado. It was more like just sort of smashed guac
Food: 3
Service: 4
Good service The girls at the window were nice and professional food was great
Atmosphere: 5
Food: 5
Service: 5
I even told the manager that they had the freshest crispy taco shells I have ever had
Good luck. After 8pm, you aren't getting your food.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible… took the line didn’t move for 10 minutes at one time and then they took about 5-8 minutes for the rest of the costumers making me late for work. Absolutely terrible
Atmosphere: 1
Food: 1
Service: 1
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