Nice to get a coffee in the late evening. Great service. Friendly Brarista and very helpful explaining options.
Service: 5
Ashleigh Freudenstein
You know I hate to do it, but i really feel like this location has really gone downhill over the last few months. Every visit of my last 6 has had one issue or another. It is getting to the point that I am debating not coming anymore. As an avid dutch bros fanatic it is breaking my heart.
Atmosphere: 5
Food: 5
Service: 1
Molly Cooper
We’re from the East Coast so this was a nice exotic treat for us! I got a chai and my boyfriend got a hot latte, and it was sooo good but sweet (not in a bad way). It was like a nice dessert. I wish there was one near us!! The only problem was that there were so many people in line, it took a long time to get our drinks (like 20+ min).
Atmosphere: 5
Food: 5
Service: 4
Jean Vilmenay
This location is super busy in the drive thru. To solve this problem I have attempted to use the lobby. In theory this is a great idea, in practice however this has now worked out poorly for me twice.(Back to back rotten experiences)
The first time I ordered and after a crowd of people came in. Somehow their drinks were ready before mine...way to many were ready before mine, I was left waiting for a significant amount of time. Sadly with no apology for the wait. While other customers who waited less time, coming in after me did receive an apology. But as I said it was super busy. More than one barista was delivering our drinks, I let it slide. I decided to give it another try.
Today I ordered and about 15 minutes goes by, only one person ordered a significant time after me and still no coffee.
I am done waiting, after all I walked in to avoid this and the only person ahead of me in the lobby had long since left.
I walk to the counter, let them know that I am need a refund and now suddenly my drink is ready. I am sorry I said I want a refund. How does my drink suddenly become available when I ask for a refund? They put a drink in front of me, but I stood my ground on the refund.
They offer me both. I let them know they are welcome to do whatever they like with the drink but I would like my refund. It's a good thing I stood my ground. The drink they served me wasn't the drink I ordered or paid for. When I checked my card I paid $7.51 for my drink and I was refunded $6.41.
So in order to avoid refunding my money the barista pulled up some random drink, tells me that mine is next, puts it in front of me, and tries to make up for poor customer service with worse customers service!
The supervisor or manager wanted to make it right even offering extra points but I didn't bring my phone in.
Going off the drink he pulled up processes what she believes is my refund but it wasn't the same drink, so a correct refund.
To be gracious I did take the drink. But it never tasted right. I thought perhaps it was because it was sitting on the counter and they'd forgotten to call me and it had gotten watered down. But that didn't seem right...
But the price difference explained everything! It wasn't the same drink I had enjoyed my last visit!
You know, if you had given me my refund without the argument I may have given you another chance and just stuck to your long drive thru line. But giving me grief, substituting someone else drink for mine resulting not only in an incorrect refund, but an incorrect drink just made everything worse! You escalated the situation rather than making it better. I offered you a satisfactory solution and not only did you refuse to honor it. You lied to me, stole more of my time and charged me for a portion of my drink that you were committed to refunding.
None of these behaviors are in keeping with the Dutch Creed you posted on the wall for us to read while we wait!
Your treatment was poor enough that another customer even apologized for my poor experience at your location today...
I don't have time for such craziness!
Use this location when you have time to wait in the drive thru line. That has always gone better for me...
Atmosphere: 3
Food: 3
Service: 3
Claire Wilson
Very friendly! Delicious seasonal coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Eagle
Sarah Kramer
This Dutch Bros team is the most amazing group of people I've had the pleasure of meeting. We had a horrible morning in which the hood of our car flew up and smashed our windshield, on the highway at 60mph in the middle lane... and we decided screw it! Lets get dutch bros.. and im so thankful we did. Their whole fun and customer service driven attitude completely changed our day. Thank you to the guy who took our order, the guy in the hot pink shirt, and his cousin georgia! And everyone else there this morning. You guys are great.
Atmosphere: 5
Food: 5
Service: 5
M K
Love Dutch🫶🏽
Miracle Francia
I believe her name was Katie very helpful and friendly great customer service
Atmosphere: 5
Food: 5
Service: 5
Jessica Jauriqui
Consistent across all locations. Dutch Bros never fails!
Food: 5
Service: 5
Maddie Purser
I love Dutch’s coffee more than the alternative. But it is infuriating to order ahead and then continue to wait over 20 minutes after your estimated arrival time for a cup of coffee. I keep trying with the hope it will get better and it is a consistent trend. There are seven people still in front of me and I have to leave for a meeting now. I’m out $8, 20 plus minutes, but hey at least I can order Starbucks to be delivered.
There was a long line inside & drive thru but everyone was busy working & my drink was great! 👍🏼
Atmosphere: 5
Service: 5
Alex \u0026 Johnny
I went inside to order since the car line was long. The room inside was filled with people waiting for their drinks, but nobody was in line to order. I waited in line to place my order, and the lady serving drinks said she’d get to me soon. After a few minutes, she asked me what I needed. I said I’d like to order a drink. She said - oh… well let me get all these other drinks out first and then I’ll take your order. So I waited longer while she scrambled to put drinks in carry-out containers. I finally just said to her - nevermind, it looks like it’s going to take a while. She said - yeah, it will be like 20 minutes. So I left without ordering.
Atmosphere: 1
Service: 1
Nathan Shupe
My family and I were visiting Colorado today, not sure if its happened to others but the lady who took my order didnt ask our names for the drinks, where then the other staff member went through other customers hoping to deliver our drinks, not only that but my biggest problem is the lady didnt ask us if we'd like to tip, and charged us 15%. Wr only got too drinks and already had been waiting so the 3 dollars or so wasnt worth it but its totally an issue to charge customers a tip without asking.
Atmosphere: 2
Food: 3
Service: 1
Jason Wilcox
When you order a large, you should get a large. I don't know why we wouldn't fill the cup to the top...
Atmosphere: 4
Food: 1
Service: 5
Alan Padgett
Customers shouldn't have to wait long by sitting in a line that you can't get out of while the window attendant talks to her friends.
Nice to get a coffee in the late evening. Great service. Friendly Brarista and very helpful explaining options.
Service: 5
You know I hate to do it, but i really feel like this location has really gone downhill over the last few months. Every visit of my last 6 has had one issue or another. It is getting to the point that I am debating not coming anymore. As an avid dutch bros fanatic it is breaking my heart.
Atmosphere: 5
Food: 5
Service: 1
We’re from the East Coast so this was a nice exotic treat for us! I got a chai and my boyfriend got a hot latte, and it was sooo good but sweet (not in a bad way). It was like a nice dessert. I wish there was one near us!! The only problem was that there were so many people in line, it took a long time to get our drinks (like 20+ min).
Atmosphere: 5
Food: 5
Service: 4
This location is super busy in the drive thru. To solve this problem I have attempted to use the lobby. In theory this is a great idea, in practice however this has now worked out poorly for me twice.(Back to back rotten experiences)
The first time I ordered and after a crowd of people came in. Somehow their drinks were ready before mine...way to many were ready before mine, I was left waiting for a significant amount of time. Sadly with no apology for the wait. While other customers who waited less time, coming in after me did receive an apology. But as I said it was super busy. More than one barista was delivering our drinks, I let it slide. I decided to give it another try.
Today I ordered and about 15 minutes goes by, only one person ordered a significant time after me and still no coffee.
I am done waiting, after all I walked in to avoid this and the only person ahead of me in the lobby had long since left.
I walk to the counter, let them know that I am need a refund and now suddenly my drink is ready. I am sorry I said I want a refund. How does my drink suddenly become available when I ask for a refund? They put a drink in front of me, but I stood my ground on the refund.
They offer me both. I let them know they are welcome to do whatever they like with the drink but I would like my refund. It's a good thing I stood my ground. The drink they served me wasn't the drink I ordered or paid for. When I checked my card I paid $7.51 for my drink and I was refunded $6.41.
So in order to avoid refunding my money the barista pulled up some random drink, tells me that mine is next, puts it in front of me, and tries to make up for poor customer service with worse customers service!
The supervisor or manager wanted to make it right even offering extra points but I didn't bring my phone in.
Going off the drink he pulled up processes what she believes is my refund but it wasn't the same drink, so a correct refund.
To be gracious I did take the drink. But it never tasted right. I thought perhaps it was because it was sitting on the counter and they'd forgotten to call me and it had gotten watered down. But that didn't seem right...
But the price difference explained everything! It wasn't the same drink I had enjoyed my last visit!
You know, if you had given me my refund without the argument I may have given you another chance and just stuck to your long drive thru line. But giving me grief, substituting someone else drink for mine resulting not only in an incorrect refund, but an incorrect drink just made everything worse! You escalated the situation rather than making it better. I offered you a satisfactory solution and not only did you refuse to honor it. You lied to me, stole more of my time and charged me for a portion of my drink that you were committed to refunding.
None of these behaviors are in keeping with the Dutch Creed you posted on the wall for us to read while we wait!
Your treatment was poor enough that another customer even apologized for my poor experience at your location today...
I don't have time for such craziness!
Use this location when you have time to wait in the drive thru line. That has always gone better for me...
Atmosphere: 3
Food: 3
Service: 3
Very friendly! Delicious seasonal coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Eagle
This Dutch Bros team is the most amazing group of people I've had the pleasure of meeting. We had a horrible morning in which the hood of our car flew up and smashed our windshield, on the highway at 60mph in the middle lane... and we decided screw it! Lets get dutch bros.. and im so thankful we did. Their whole fun and customer service driven attitude completely changed our day. Thank you to the guy who took our order, the guy in the hot pink shirt, and his cousin georgia! And everyone else there this morning. You guys are great.
Atmosphere: 5
Food: 5
Service: 5
Love Dutch🫶🏽
I believe her name was Katie very helpful and friendly great customer service
Atmosphere: 5
Food: 5
Service: 5
Consistent across all locations. Dutch Bros never fails!
Food: 5
Service: 5
I love Dutch’s coffee more than the alternative. But it is infuriating to order ahead and then continue to wait over 20 minutes after your estimated arrival time for a cup of coffee. I keep trying with the hope it will get better and it is a consistent trend. There are seven people still in front of me and I have to leave for a meeting now. I’m out $8, 20 plus minutes, but hey at least I can order Starbucks to be delivered.
Restaurantji Recommends
There was a long line inside & drive thru but everyone was busy working & my drink was great! 👍🏼
Atmosphere: 5
Service: 5
I went inside to order since the car line was long. The room inside was filled with people waiting for their drinks, but nobody was in line to order. I waited in line to place my order, and the lady serving drinks said she’d get to me soon. After a few minutes, she asked me what I needed. I said I’d like to order a drink. She said - oh… well let me get all these other drinks out first and then I’ll take your order. So I waited longer while she scrambled to put drinks in carry-out containers. I finally just said to her - nevermind, it looks like it’s going to take a while. She said - yeah, it will be like 20 minutes. So I left without ordering.
Atmosphere: 1
Service: 1
My family and I were visiting Colorado today, not sure if its happened to others but the lady who took my order didnt ask our names for the drinks, where then the other staff member went through other customers hoping to deliver our drinks, not only that but my biggest problem is the lady didnt ask us if we'd like to tip, and charged us 15%. Wr only got too drinks and already had been waiting so the 3 dollars or so wasnt worth it but its totally an issue to charge customers a tip without asking.
Atmosphere: 2
Food: 3
Service: 1
When you order a large, you should get a large. I don't know why we wouldn't fill the cup to the top...
Atmosphere: 4
Food: 1
Service: 5
Customers shouldn't have to wait long by sitting in a line that you can't get out of while the window attendant talks to her friends.
Service: 1
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