Five Guys
34 E Allen St #100, Castle Rock
(303) 663-1986
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Very disappointing customer service
Atmosphere: 1
Food: 1
Service: 1
I went in late one night around closing and 2 guys helped me and everything (food, portion, freshness and service) was awesome!
Food portions and taste was great.
The only draw back I saw with them, is their prices. I feel they are a bit expensive.... I would definitely eat there more often if they weren't so expensive...
Atmosphere: 5
Food: 5
Service: 5
Good burger...ton of fries!
Atmosphere: 4
Food: 4
Service: 4
The new evening cre they have, specifically at 5pm nov. 5th, amazing people! Especially the guy with the Scratchy tattoo and face tattoos. Outgoing and super friendly people! Give that guy a raise or else😤
Atmosphere: 5
Food: 5
Service: 5
I’ve been a loyal Five Guys customer for years, and I’ve never walked away this disappointed before. The fries were cold, soggy, and completely unsalted; not even close to the quality Five Guys is known for.
Both burgers were a mess. We asked for extra pickles, but what we got looked like someone dumped half a jar on each sandwich. The buns were soaked through and inedible. That’s not “extra,” that’s careless.
I don’t ask for corrections when it appears intentional like this did, so there was ZERO chance we would have felt comfortable asking for the staff to remake these items. For a $45 meal for two adults, this was completely unacceptable. If this had been our first Five Guys experience, there’s no way we would come back.
The cashier was nice for what it’s worth so it wasn’t a complete disaster.
Atmosphere: 3
Food: 1
Service: 3
I think it's the best fast food burger you can get.
Atmosphere: 5
Food: 5
Service: 5
The staff at this Five Guys is awesome. They deserve a raise.
Atmosphere: 5
Food: 5
Service: 5
I had an order delivered today and these folks take pride in what they do. It was warm, delicious and pretty much perfect for fast food. Thank you Five Guys for a great lunch.
Food: 5
Service: 5
The burgers were really good, and the complimentary peanuts were a great touch , a nice add-on that makes the customer experience even better!”
Terrible customer service picking up an online order. Fry girl on July 12 needs an attitude adjustment.
Restaurantji Recommends
Went in to order 30 minutes before close and man did they really take care of me. Food always comes out great and shakes are awesome!
I love 5 guys and eat at 5 guys often all over the country as I travel extensively. This particular location the burger and fries was cooked well but the bun prep was completely off from what I ordered. The restaurant itself was a bit messy with tables that have not been cleaned off making it difficult to find a clean table.
Love me some good American burgers. Hard to beat. The fries are amazing. I always get the Cajun style fries. Yum!
Foods good as always. Antercia R was our cashier and she insisted that we owed her more cash even though we gave her 40 for a 32 ticket and still asked for more money. Never got the 13 dollars in change. Not wanting to cause a scene we paid and left. Fries were also just thrown in the bag and they snickering as we left. Horrible service never coming to this five guys again.
Perfect experience!
Loading...