It should be easy: I place an order and they fulfill it. But my order is wrong half the time or more. I'm never going through the drive through again without them validating EVERY item in front of me. No attention to detail. Food is fine when they give you the right items.
Atmosphere: 3
Food: 4
Service: 2
Justin Crum
Decided to go back here tonight on Halloween with my kid we normally get two meals and one happy meal and literally have to park every single time. My kid always gets a happy meal hamburger and they give her a cheese burger which she hates. They make us wait for overcooked chicken and wrong or missing items. Now let’s talk about monopoly pieces they either don’t want to give them out or are stealing them for their friends. I’m done going here it’s by far the worst McDonald’s in castle rock even though they are all owned by the same family.
Atmosphere: 1
Food: 1
Service: 1
Sam Allen
This is the second time they’ve completely botched the order.(today 10-30) I did a pick up order and was given 3 wrong drinks, they messed up the 2 sandwiches I ordered. went back to get the right drinks and was given a small after ordering 3 LARGES. (Tues 10-28) I ordered one McCrispy and was given two hot and spicys and ordered 6 pc and received a 4 pc. Went to get it fixed and was then given a cheese burger with NO patty. Just bread and cheese.
MBG
Ordered several (8) boo bucket meals inside and staff didn’t bother to let us know they were out of them. Not only out of buckets. Out of toys altogether. We were standing right at the counter. Just the courteous thing to do. My receipt also didn’t print out and after finally flagging the manager down (since the first person was unhelpful and also assumed I spoke Spanish), he said he couldn’t print one for us. Zero explanation. Yes, we would have gone elsewhere. I feel $ means more than service at this location.
Atmosphere: 1
Food: 3
Service: 1
Lee Nelson
Have gone there several times and the food is hit or miss if it is fresh or not and if you go through the drive through check your order very seldom is it correct
Atmosphere: 1
Food: 2
Service: 1
Tristan Strickland
I waited half an hour to get a water after I ate my food, (I timed it) then when I was about to leave, I was yelled at by an employee to sit down
Atmosphere: 1
Food: 4
Service: 2
Sophon
Do not under any circumstances order from the McDonald's app that uses Doordash. Instead use the Doordash app to order from McDonald's. It took me 10+ failed orders out of of 20 orders to finally take the time to let everyone know. The McDonald's app is your worst nightmare. You're welcome.
Atmosphere: 5
Food: 4
Service: 1
fed ted
Have ordered things that they were sold out on - they won't refund you for them. And have gotten unsanitary food from here more than once, no refunds. At this point I just go the McDonald's near the outlets if I'm craving it.
Atmosphere: 2
Food: 1
Service: 2
Paul S.
It's not that hard. This is the worst Mcd's I've ever been to. They get orders completely wrong and they chicken is always stale. The staff rarely speak English too.
Atmosphere: 1
Food: 1
Service: 1
Steven
It's a reliable place to grab a quick, inexpensive meal.
Worst McDonald’s on the planet. We have ordered here a few times and not once has our order been right. They NEVER give you sauces. Sandwiches are always old and cold and taste like the meat was sitting out all day before they even fried it. Go to any other location.
Atmosphere: 1
Food: 1
Service: 1
Robert Ucman
They have dummed this place down. Its like eating in an airport elevator. It's obvious that the only want drive through. Ray Crock would be screaming bloody murder. The damn accountants have taken over. The process are up, service gone, food quality as usual. They will be gone in 3 years.
Atmosphere: 1
Food: 1
Service: 1
Chris Randazzo
A simple chocolate shake made me very sick, stuck in the bathroom, for over an hour. There’s a huge amount of cross contamination, I’m guessing from the Oreo McFlurries, involved with making the frozen desserts here. Really disappointed. Go literally anywhere else if you have food allergies.
Atmosphere: 5
Food: 2
Service: 4
Mathew Moffitt
Can't for the life of them figure out how to put together an order. I've only been here a few times and EVERY single time im missing burgers.
Nathan Bartlett
Slow...very,very slow. Twenty+ minutes for a simple breakfast order. Fire them all and replace them with robots, please.
It should be easy: I place an order and they fulfill it. But my order is wrong half the time or more. I'm never going through the drive through again without them validating EVERY item in front of me. No attention to detail. Food is fine when they give you the right items.
Atmosphere: 3
Food: 4
Service: 2
Decided to go back here tonight on Halloween with my kid we normally get two meals and one happy meal and literally have to park every single time. My kid always gets a happy meal hamburger and they give her a cheese burger which she hates. They make us wait for overcooked chicken and wrong or missing items. Now let’s talk about monopoly pieces they either don’t want to give them out or are stealing them for their friends. I’m done going here it’s by far the worst McDonald’s in castle rock even though they are all owned by the same family.
Atmosphere: 1
Food: 1
Service: 1
This is the second time they’ve completely botched the order.(today 10-30) I did a pick up order and was given 3 wrong drinks, they messed up the 2 sandwiches I ordered. went back to get the right drinks and was given a small after ordering 3 LARGES.
(Tues 10-28) I ordered one McCrispy and was given two hot and spicys and ordered 6 pc and received a 4 pc. Went to get it fixed and was then given a cheese burger with NO patty. Just bread and cheese.
Ordered several (8) boo bucket meals inside and staff didn’t bother to let us know they were out of them. Not only out of buckets. Out of toys altogether. We were standing right at the counter. Just the courteous thing to do. My receipt also didn’t print out and after finally flagging the manager down (since the first person was unhelpful and also assumed I spoke Spanish), he said he couldn’t print one for us. Zero explanation. Yes, we would have gone elsewhere. I feel $ means more than service at this location.
Atmosphere: 1
Food: 3
Service: 1
Have gone there several times and the food is hit or miss if it is fresh or not and if you go through the drive through check your order very seldom is it correct
Atmosphere: 1
Food: 2
Service: 1
I waited half an hour to get a water after I ate my food, (I timed it) then when I was about to leave, I was yelled at by an employee to sit down
Atmosphere: 1
Food: 4
Service: 2
Do not under any circumstances order from the McDonald's app that uses Doordash. Instead use the Doordash app to order from McDonald's. It took me 10+ failed orders out of of 20 orders to finally take the time to let everyone know. The McDonald's app is your worst nightmare. You're welcome.
Atmosphere: 5
Food: 4
Service: 1
Have ordered things that they were sold out on - they won't refund you for them. And have gotten unsanitary food from here more than once, no refunds. At this point I just go the McDonald's near the outlets if I'm craving it.
Atmosphere: 2
Food: 1
Service: 2
It's not that hard. This is the worst Mcd's I've ever been to. They get orders completely wrong and they chicken is always stale. The staff rarely speak English too.
Atmosphere: 1
Food: 1
Service: 1
It's a reliable place to grab a quick, inexpensive meal.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Worst McDonald’s on the planet. We have ordered here a few times and not once has our order been right. They NEVER give you sauces. Sandwiches are always old and cold and taste like the meat was sitting out all day before they even fried it. Go to any other location.
Atmosphere: 1
Food: 1
Service: 1
They have dummed this place down. Its like eating in an airport elevator. It's obvious that the only want drive through. Ray Crock would be screaming bloody murder. The damn accountants have taken over. The process are up, service gone, food quality as usual. They will be gone in 3 years.
Atmosphere: 1
Food: 1
Service: 1
A simple chocolate shake made me very sick, stuck in the bathroom, for over an hour. There’s a huge amount of cross contamination, I’m guessing from the Oreo McFlurries, involved with making the frozen desserts here. Really disappointed. Go literally anywhere else if you have food allergies.
Atmosphere: 5
Food: 2
Service: 4
Can't for the life of them figure out how to put together an order. I've only been here a few times and EVERY single time im missing burgers.
Slow...very,very slow. Twenty+ minutes for a simple breakfast order. Fire them all and replace them with robots, please.
Atmosphere: 3
Food: 3
Service: 1
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