Red Robin Gourmet Burgers and Brews

We stopped in today for lunch 3/22 and everything was awesome! Our server and the manger were both so welcoming and kind. The food was amazing also! It was my nieces birthday and we had a large party of 13, our server never missed a beat! Thank you!!!!

Atmosphere: 5

Food: 5

Service: 5

Avoid if possible. Four diners all ended up with varying levels of stomach issues after a recent dinner experience. Paid $11 for a slice of frozen cake that was inedible. Appetizers were the best part of what we ordered.

Atmosphere: 3

Food: 1

Service: 2

Tracy offered the most amazing customer service.I'm so grateful that she helped us.

Atmosphere: 5

Food: 5

Service: 5

My daughter and I stopped in for a late lunch today, and unfortunately had a very disappointing experience. When we arrived, the hostess told us it would be a few minutes before we could be seated, but a service manager took us to a booth right away. There were only a handful of tables occupied, including the booths in front of and behind us.

My daughter went to the restroom, so I planned to order her a drink while we waited. The service manager then went to the table in front of us and took their drink orders because their server was busy. Within about five minutes, their drinks were delivered and their order was taken.

Meanwhile, we were never acknowledged. During that time, I watched the table behind us receive service multiple times, and another nearby table was also checked on several times. A new family was seated about 10–15 minutes after we arrived, and their server came to take their drink order before anyone had come to our table.

At that point, I walked up to the counter where several employees were standing and asked, “Excuse me, can someone come take our order?” I was told someone would be right over, so I returned to the table. After waiting a few more minutes, I noticed the same employees still standing there, now just looking in our direction, with no one coming to help us.

After waiting approximately 20–25 minutes without even being greeted or having our drink order taken, we decided to leave. As we were walking out, an employee asked if we were leaving, and I explained that we were going somewhere that would actually take our order. He apologized, but made no attempt to fix the issue.

There were only about five tables in the restaurant, and others who arrived after us were served while we were completely overlooked. Based on this experience, I would not recommend coming here if you are hungry or expecting timely service.

Ribs were dry and tough

Atmosphere: 3

Food: 2

Service: 3

We normally have good service at your Castle Rock Colorado restaurant but we have had a few very disappointing experiences over the last several months.
The most recent was on Wednesday 11/26/25.
We were seated in a booth with other customers around us. We were looked at by wait staff but no one ever attempted to come over to help us. The restaurant was not over packed. We waited for over 21 minutes. Since no one approached us we walked out. We went to your restaurant in Greenwood Village and we were pleasantly served immediately.
I do not feel it is up to me to look for someone to help us.
It is your staff responsibility to have our needs met.
On the way out I told the front desk that they need more wait staff and that we were very disappointed with lack of service. I do not want to drive customers away but I hope that they are treated better than we were.

Atmosphere: 1

Food: 1

Service: 1

I mediocrity is what you desire this place is for you. The service was ok, the waitress ensured to check in. The food on the other hand was fairly plain and bland. I do not recommend unless you have eaten here and you enjoy the good. Otherwise there are many more burger places with better flavor. Although their steak fries are pretty good, but not enough for me to return.

Atmosphere: 3

Food: 2

Service: 4

Recommended dishes: Steak Fries

As always, the food was great and the atmosphere was welcoming. The only thing I will say was, we had to wait a couple minutes to be seated when it wasn't busy. The staff were too busy talking, they even looked at us a couple times and finally someone came to seat us.

Atmosphere: 5

Food: 5

Service: 4

This is a fun place it's big the food is better than Chucky cheese, but it's still a children's play place. Great menu though. It's more like a Jungle .... But the price no parent discount so it cost $27 to take one kid even if you are not playing.... And 40 if you go past one hour. That part sucks I have no problem paying a little for me but to take a kid to run off energy get out of the house that's a pretty steep price. I guess you better join the fun get your $ worth

Atmosphere: 5

Food: 4

Service: 2

Our burgers and fries were delicious. The server was attentive and friendly.
Overall a very good lunch.

Atmosphere: 5

Food: 5

Service: 5

Great food and drinks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger, Onion Rings

Lady waiting on us was kinda grumpy. Took her a long time to refill our glasses. I thoght maybe she left . We looked around her for half hour. And when she did she kinda slammed the glasses on the table.
Not real friendly.
Needless to say she did not get a real good tip. Sorry..

Atmosphere: 3

Food: 5

Service: 2

Absolutely awesome and food was good. 5 stars everyone come here!

Atmosphere: 5

Food: 5

Service: 5

As always, good food and service. Our server(s) were great. One was the bartender but it got to cold for the patio so we had to move inside. Thanks guys.

Atmosphere: 5

Food: 5

Service: 5

Got togo

Food: 5

Service: 5