We love Starbucks! We live for Sunday morning coffee and our happy place š¤£ starbiesssss!
Love it but this one needs some help! Mostly with the people serving. The word is service and it is POOR here.
Waited forever.
The morning baristas here were gossiping about other people, ignoring people in the line, seriously looked annoyed and didnāt serve anyone with a smile.
Hey is 9:00 am letās be kind okay! Sheesh people are still waking up.
Starbucks is supposed to be known for its brand of kind people and customer service, this Starbucks doesnāt promote that it seems.
Also our coffee was made wrong and when asked if they could remake we got dirty looks by the barista who made them originally.
Sorry to burst your day - but that is what Starbucks stands for good drinks, kind people, donāt put your bad days on others if you work at a coffee shop.
I luckily there are many more Starbucks and nicer people at them. Mean people suck.
Be nice.
Serve people well - or just donāt be a barista plenty of other jobs where you donāt have to see peopleā¦
Tyrell Inta
Bad everything especially the people serving here.
Lynne āLynskiā
āāāāā Absolutely unacceptable experience ā take note.
I cannot believe how unprofessional the staff is at this location. The Starbucks at Founders & Allen (Store #13489) is hands-down the worst Iāve ever visitedāand thatās saying something.
The management here is a complete failure. The floor managers are immature, and the rest of the staff follows their leadārude, dismissive, and totally lacking in basic customer service.
Thereās clearly no training, no accountability, and absolutely no leadership.
Iāve noticed multiple poor reviews for this store, and the fact that nothing has improved tells me one thing: district and corporate leadership do not care. Itās shocking how little pride is taken in how this store represents the Starbucks brand.
Instead of posting links to contact corporate when customers are frustrated, maybe try actually leading your team and raising the standard.
I will not support this location again, and Iāll advise others to avoid it as well.
Starbucks, this reflects directly on your leadership.
Do better.
AL M
Every time I have Ashley as a Barista, she is the rudest āhumanā being. Iāve encountered her at various locations around town. Iāve contacted management and yet Iām still treated passive aggressively.
Itās dramatically reduced my frequency of stops at Starbucks.
I have a Barista for years prior and have been customer facing for nearly a decade of my lifeā¦ my whole world could be falling apart (it was at one point) and thereās no possible way Iād take it out on a customer.
Unsure about what is up with the chip on her shoulder. It started when she was blatantly rude taking my order one day. I drove away without ordering anything.
Now I have legit anxiety thinking Iāll have to encounter this little troll once againā¦ as a paying customer who is always kind.
Let me state very clearly: I have NEVER encountered this at any Starbucks in my 20+ years as a Customer.
If she had simply stopped I wouldnāt be here writing this.
Neal Thomas
Staff is great.
Atmosphere: 5
Food: 5
Service: 5
Kellie
Employee at register was awesome! Had a nice conversation with him, super friendly guy, and the drink was amazing. It gets busy at times but that's expected, staff is always friendly.
Atmosphere: 5
Food: 5
Service: 5
Hope Albert
Amazing service even at 4 am!! Will definitely be back to this location š
Service: 5
Hope Jolly
Amazing service even at 4 am!! Will definitely be back to this location ?
Service: 5
Angel 01
Zack is amazing !!!I asked If they can blend my drink cause it was too thick and they made another one super great attitude thank you Zack
Sprouts Rock
I have concrete proof this is the best Starbucks in Castle Rock. I like to rock out in the parking lot drinking a stone cold iced latte. Not to quarry, it's a stone's throw away from Sprouts! ā°
I don't usually do reviews but I really enjoyed my interaction with Trevor! Very nice and a joy to speak with! My food and drink were great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tomato & Mozzarella on Focaccia
Alondra Suris
My drink tasted like water so I went back, which I hate doing it, and asked for them to remake it and it still turned out watery. I went today and they gave me half of the of the coffee empty and it still tasted watery. The employees are super nice.
We love Starbucks! We live for Sunday morning coffee and our happy place š¤£ starbiesssss!
Love it but this one needs some help! Mostly with the people serving. The word is service and it is POOR here.
Waited forever.
The morning baristas here were gossiping about other people, ignoring people in the line, seriously looked annoyed and didnāt serve anyone with a smile.
Hey is 9:00 am letās be kind okay! Sheesh people are still waking up.
Starbucks is supposed to be known for its brand of kind people and customer service, this Starbucks doesnāt promote that it seems.
Also our coffee was made wrong and when asked if they could remake we got dirty looks by the barista who made them originally.
Sorry to burst your day - but that is what Starbucks stands for good drinks, kind people, donāt put your bad days on others if you work at a coffee shop.
I luckily there are many more Starbucks and nicer people at them. Mean people suck.
Be nice.
Serve people well - or just donāt be a barista plenty of other jobs where you donāt have to see peopleā¦
Bad everything especially the people serving here.
āāāāā
Absolutely unacceptable experience ā take note.
I cannot believe how unprofessional the staff is at this location. The Starbucks at Founders & Allen (Store #13489) is hands-down the worst Iāve ever visitedāand thatās saying something.
The management here is a complete failure. The floor managers are immature, and the rest of the staff follows their leadārude, dismissive, and totally lacking in basic customer service.
Thereās clearly no training, no accountability, and absolutely no leadership.
Iāve noticed multiple poor reviews for this store, and the fact that nothing has improved tells me one thing: district and corporate leadership do not care. Itās shocking how little pride is taken in how this store represents the Starbucks brand.
Instead of posting links to contact corporate when customers are frustrated, maybe try actually leading your team and raising the standard.
I will not support this location again, and Iāll advise others to avoid it as well.
Starbucks, this reflects directly on your leadership.
Do better.
Every time I have Ashley as a Barista, she is the rudest āhumanā being.
Iāve encountered her at various locations around town.
Iāve contacted management and yet Iām still treated passive aggressively.
Itās dramatically reduced my frequency of stops at Starbucks.
I have a Barista for years prior and have been customer facing for nearly a decade of my lifeā¦ my whole world could be falling apart (it was at one point) and thereās no possible way Iād take it out on a customer.
Unsure about what is up with the chip on her shoulder. It started when she was blatantly rude taking my order one day.
I drove away without ordering anything.
Now I have legit anxiety thinking Iāll have to encounter this little troll once againā¦ as a paying customer who is always kind.
Let me state very clearly: I have NEVER encountered this at any Starbucks in my 20+ years as a Customer.
If she had simply stopped I wouldnāt be here writing this.
Staff is great.
Atmosphere: 5
Food: 5
Service: 5
Employee at register was awesome! Had a nice conversation with him, super friendly guy, and the drink was amazing. It gets busy at times but that's expected, staff is always friendly.
Atmosphere: 5
Food: 5
Service: 5
Amazing service even at 4 am!! Will definitely be back to this location š
Service: 5
Amazing service even at 4 am!! Will definitely be back to this location ?
Service: 5
Zack is amazing !!!I asked
If they can blend my drink cause it was too thick and they made another one super great attitude thank you Zack
I have concrete proof this is the best Starbucks in Castle Rock. I like to rock out in the parking lot drinking a stone cold iced latte. Not to quarry, it's a stone's throw away from Sprouts! ā°
Restaurantji Recommends
I don't usually do reviews but I really enjoyed my interaction with Trevor! Very nice and a joy to speak with! My food and drink were great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tomato & Mozzarella on Focaccia
My drink tasted like water so I went back, which I hate doing it, and asked for them to remake it and it still turned out watery. I went today and they gave me half of the of the coffee empty and it still tasted watery. The employees are super nice.
Atmosphere: 5
Food: 1
Service: 5
Great! Quick & friendly service.
Atmosphere: 5
Food: 5
Service: 5
Great service always very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich
They always take good care of me.? Everyone there deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
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