I wish I had cash to tip the amazing employees! Went the extra mile in every way possible!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Berkley
I just want to commend the assistant manager Hailey ( I probably spelled it wrong I am so sorry) and her amazing team for their amazing and outstanding service today. I was working DoorDash and I came in to pick up an order and DoorDash was giving us a bit of trouble but they were so helpful and so patient in helping me get my issue resolved. I came back in to try and pick up another order(successfully this time yay) and while waiting for them to make the customers food hot and fresh I was ordering a pumpkin fritter I was more than ready to pay for my little snack and they gave it to me for my troubles I just want to say the customer service, the attentiveness, and the smiles while helping me?? I will most definitely be returning as a customer myself thank you all for your amazing help today!!!!
Wendy Hodge
Are you serious?!?! It's snowing outside and you don't ice melt your parking lot then laugh at a customer for falling in your lobby!!! Disgusting!!! The employee should be fired and I really should sue... Rest assured I will never be coming to this restaurant again!!!
Atmosphere: 1
Food: 1
Service: 1
Stacy Smith
Long time customer of this Stetson Hills, Colorado Springs Arby’s but today I was stunned at the terrible girl at the drive-through. I am disabled and had my friend with me. We were celebrating her doctor’s recent ok for her to go out and about after recent back surgery. We ordered our lunch at the drive-thru so we could eat in the car since neither of us can walk too well right now. The girl who took our order rattled it off back to us so fast we could not understand her and had to hope it was going to be right. Luckily it was although it would have been nice to if she had given us some napkins. However, her customer service went totally downhill from there. When we finished eating we went back through the drive-thru so my friend could get a milkshake to bring home to her husband. The same girl took the order, gave us the shake and when she gave me the change for my friends, she did it so fast almost all the coins slid right off the bills onto the pavement.Some actually flew off. She didn’t apologize or anything, just stood and looked at me like she expected me to get out and pick them up. I ended up being the one to apologize, saying I was disabled (should have been obvious as my cane was visible in the car) and I couldn’t get out and bend over to pick them up. To get my friend’s change back for her, I started to ask the girl if she would give us the remainder of my friend’s change out of the cash register but got as far as”would you…” when she interrupted, saying very sarcastically “come out and pick it up for you? Oh sure, I’d just love to!” and literally shut the window in my face. Then we waited to see if we’d eventually get it or not (no one in line behind us) and after being kept waiting for several minutes we saw another employee come out the back door, apparently to stand by the speaker and take orders if someone came. No change for us. Another employee finally came to the window and told us to drive around the building and park to wait for our change. We did, waited around 5 minutes before the first girl came out , shoved the money in my hand, saying in a very rude way “there’s your 60 cents!” And ran back in before I could see her name tag. So I will just say that she was working the drive-thru on November 1, 2024 around 2-2:30 pm and if this is how your employees treat disabled customers my friend and I may not come back. I gave 2stars only bc the food was fine. Would have given her zero stars if I could.
Food: 4
Service: 1
Rich Pecoraro
Ordered food in drive thru, let know gave military, (veteran) ID. Got to window showed ID, girl sail point blank, yes I gave military discount. Did not get receipt until Got food, in bag, was driving away, my son let me know that Amiyah, had lied, NO military discount. One thing to inadvertently miss, another to be LIED to my face that she put military discount on. Called store as well to no avail, no apology, watch your money here, they say one thing and fleece you another way.
Atmosphere: 1
Food: 2
Service: 1
R.J. Wogemth
I placed an order in the drive thru for 2 roast beef sandwiches .. I also placed a side cup order for ajus .. not being told what the cup of a ajus cost .. I had always paid extra for it in the past .. when I opened up the order at home .. I looked at the receipt & saw the extra charge was there .. I opened up the ajus this is what I saw .. does this look worthy of an extra charge to you .. not even half full .. come on Arby's .. why are you charging $1 extra for something unworthy of getting paid for at all ?
Logan Moore
The food was fresh and actually pretty good the staff if always freindly and helpful and they take your order with kindness and speed the food is never to old and they always are quick to fix any issues
I wish I had cash to tip the amazing employees! Went the extra mile in every way possible!
Atmosphere: 5
Food: 5
Service: 5
I just want to commend the assistant manager Hailey ( I probably spelled it wrong I am so sorry) and her amazing team for their amazing and outstanding service today. I was working DoorDash and I came in to pick up an order and DoorDash was giving us a bit of trouble but they were so helpful and so patient in helping me get my issue resolved. I came back in to try and pick up another order(successfully this time yay) and while waiting for them to make the customers food hot and fresh I was ordering a pumpkin fritter I was more than ready to pay for my little snack and they gave it to me for my troubles I just want to say the customer service, the attentiveness, and the smiles while helping me?? I will most definitely be returning as a customer myself thank you all for your amazing help today!!!!
Are you serious?!?! It's snowing outside and you don't ice melt your parking lot then laugh at a customer for falling in your lobby!!! Disgusting!!! The employee should be fired and I really should sue... Rest assured I will never be coming to this restaurant again!!!
Atmosphere: 1
Food: 1
Service: 1
Long time customer of this Stetson Hills, Colorado Springs Arby’s but today I was stunned at the terrible girl at the drive-through. I am disabled and had my friend with me. We were celebrating her doctor’s recent ok for her to go out and about after recent back surgery. We ordered our lunch at the drive-thru so we could eat in the car since neither of us can walk too well right now. The girl who took our order rattled it off back to us so fast we could not understand her and had to hope it was going to be right. Luckily it was although it would have been nice to if she had given us some napkins. However, her customer service went totally downhill from there. When we finished eating we went back through the drive-thru so my friend could get a milkshake to bring home to her husband. The same girl took the order, gave us the shake and when she gave me the change for my friends, she did it so fast almost all the coins slid right off the bills onto the pavement.Some actually flew off. She didn’t apologize or anything, just stood and looked at me like she expected me to get out and pick them up. I ended up being the one to apologize, saying I was disabled (should have been obvious as my cane was visible in the car) and I couldn’t get out and bend over to pick them up. To get my friend’s change back for her, I started to ask the girl if she would give us the remainder of my friend’s change out of the cash register but got as far as”would you…” when she interrupted, saying very sarcastically “come out and pick it up for you? Oh sure, I’d just love to!” and literally shut the window in my face. Then we waited to see if we’d eventually get it or not (no one in line behind us) and after being kept waiting for several minutes we saw another employee come out the back door, apparently to stand by the speaker and take orders if someone came. No change for us. Another employee finally came to the window and told us to drive around the building and park to wait for our change. We did, waited around 5 minutes before the first girl came out , shoved the money in my hand, saying in a very rude way “there’s your 60 cents!” And ran back in before I could see her name tag. So I will just say that she was working the drive-thru on November 1, 2024 around 2-2:30 pm and if this is how your employees treat disabled customers my friend and I may not come back. I gave 2stars only bc the food was fine. Would have given her zero stars if I could.
Food: 4
Service: 1
Ordered food in drive thru, let know gave military, (veteran) ID. Got to window showed ID, girl sail point blank, yes I gave military discount. Did not get receipt until Got food, in bag, was driving away, my son let me know that Amiyah, had lied, NO military discount. One thing to inadvertently miss, another to be LIED to my face that she put military discount on. Called store as well to no avail, no apology, watch your money here, they say one thing and fleece you another way.
Atmosphere: 1
Food: 2
Service: 1
I placed an order in the drive thru for 2 roast beef sandwiches .. I also placed a side cup order for ajus .. not being told what the cup of a ajus cost .. I had always paid extra for it in the past .. when I opened up the order at home .. I looked at the receipt & saw the extra charge was there .. I opened up the ajus this is what I saw .. does this look worthy of an extra charge to you .. not even half full .. come on Arby's .. why are you charging $1 extra for something unworthy of getting paid for at all ?
The food was fresh and actually pretty good the staff if always freindly and helpful and they take your order with kindness and speed the food is never to old and they always are quick to fix any issues
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mozzarella Sticks, Turkey, Roast Beef
I'm looking for the Lazy Dog, this ad pops up
Atmosphere: 1
Food: 1
Service: 1
I'm looking for the Lazy Dog, this ad pops up
Atmosphere: 1
Food: 1
Service: 1
Drive thru was as fast as an Arby's can be. I got what I ordered and it was tasty. The window server was quick and friendly. This was my third visit.
Food: 5
Service: 5
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Atmosphere: 2
Food: 1
Service: 2
We like to eat it sometimes because of its good food. This place is not crowded at all.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Fast service
Atmosphere: 5
Food: 5
Service: 5
Very nice guy named Chris at the drive through window at 6:18PM on a Sunday night. He was very polite and didn’t rush us when we ordered.
Food: 4
Service: 5
Very nice service at the drive through
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: French Dip, Roast Beef, Roast Beef and Cheddar
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