Baskin-Robbins

The young men working were awesome. Really on the ball. Great attitudes.

The staff could be friendlier but the ice cream is good and the location is nice and clean. I feel like they should move the toppings so that the kids can see and ask for what they want. They’re hidden along the wall behind the ice cream counter and I had to ask the kid working to tell me what he had because I couldn’t tell my kids what the options were. Seems silly not to have them behind the glass or somewhere you can see them while ordering .

Everyone is very polite and kind in this BaskinRobins.

I made a mistake and didn't place my order online the night before because it said it wouldn't be ready until 9pm the next day. I walked in within 10 minutes of opening to attempt to talk with the cake maker. Knowing they would have made the cake today based upon my online order the night before, I was attempting to ask if it's possible it would be ready before 9pm. The maker was unwilling to have a conversation, saying it's a 24 hour policy. When I attempted to clarify I was told that even if she only had 2 orders to make today she would not make my order until tomorrow because the store has a 24 hour policy in which she is not able to make a cake the same day it is ordered, no matter the availability. Without arguing, I attempted to clarify the logic in the policy and ask for forgiveness but again, was not given an opportunity to ask only being told No, the store has a 24 hour policy and she would not make my cake no matter what. On principle alone I will not use this Baskin Robbins again.

Went in an had a hard time deciding on a flavor I wanted and a girl named Gabby was working and was so nice and polite and gave me samples it was a great experience

I ordered a shake, and what I received might as well have been ice cream that had been left out and melted. These people know shakes are suppose to be thick, right? Why would I want to drink soupy ice cream? And it being $10 for a small just made me hate myself for thinking gen z could do something right.

Atmosphere: 1

Food: 1

Service: 2

store hours say 11-10pm. Got here at 9:40PM and they shut the lights off/pretended we weren't there waiting. pretty hilarious but i wont be back.

Service: 1

We ordered 2 quarts of ice cream. I thought they felt lighter than usual , but I was inthe drive through and the line was long so didn't say anything. When we got home both quarts were missing about a third of ice cream. Very disappointed. I thought they weighed the quarts???

The staff members were indifferent, inattentive. I was next in line to pay and the guy walked away after he finished checking out the person in front of me. He didn't even look at me even though he had handed my single ice cream cup.
The service was disappointingly slow. I had to wait a long time just to pay. This significant delay in processing payments was quite frustrating and took away from the overall experience.
The guy that finally checked me out after I asked if he would mind checking out did apologize for the wait.

Overall, my experience with the customer service at this Baskin Robbins location was negative. The long wait time just to pay was particularly frustrating, and I felt that it could have been handled much more efficiently. I would not recommend this location based on the service I received.

Atmosphere: 2

Food: 3

Service: 1

The girl at the window was annoyed that I didnt tip and we got an eye roll, dead pan tone, and the tiniest scoops of ice cream I have ever seen in my life. Customer service is usually much better than it was tonight. Next time, I will just pick a pint up from the store for the same price.

Just love the Ice cream and it's relatively cheap

Atmosphere: 5

Food: 5

Service: 5

Visited at 4pm today with my two kids. My 4 year old daughter got the bubble gum flavor. I took a bite and realized how it can be a chocking concern. It had TONs of gum it was so hard to bite at first it could chip your tooth and got to mushy to swallow.

I told the girl with the pink hair and asked if I could pick out a new ice cream and she said I had to buy a new one because it clearly says bubblegum. I think her name was Trilly it was a dumb name not sure what her name was. I am furious by her rude response and poor customer service. Children are going to be the number one clients here and their safety should be the top priority and they should not be serving things like this. We used to come all the time, but we will never be back unless that girl is fired.

Thanks for a beautiful graduation cake! Ready on time and delicious!

Atmosphere: 5

Food: 5

Service: 5

We bought a $40+ (after tax) Ice cream cake that was labeled as having mint ice cream with vanilla cake and we got chocolate chip cookie dough with chocolate cake. Very disappointed. Spending over $40 on an ice cream cake that is completely different to what it says on the box shouldn’t happen.

Atmosphere: 3

Food: 3

Service: 2

Pretty good. I always get the Sunday but I have had their coffee-type shakes and they are good. The staff is friendly. It can get busy though and seating can get crowded but what do you expect at an ice cream shop? It's always going to have busy moments, even in the winter.

They have a drive-thru though so that helps.

Atmosphere: 4

Food: 5

Service: 5