Came here twice, both times order was messed up and once I purposefully asked for a large and they gave me it in a kiddie cup. When I asked the worker about it, he said it was the large. This location needs to learn how to PUT THE FRIES IN THE BAG.
Atmosphere: 1
Food: 1
Service: 1
shane Halstead
35min for a meal to be ready is awful. Looks like a bunch of teens working here. If you own this restaurant go in and check on your employees.. drive through 30+min wait.. it's 5:30pm on a sunday..... I went inside and waited for a half hour for 2 sandwiches
Atmosphere: 1
Food: 1
Service: 1
Erin Madigan
I ordered a bun-less double cheeseburger. I was served a bowl with a single patty with no cheese or condiments. When I asked to have my order corrected the staff threw a piece of cheese on my single bun. When I took my first bite I noticed there was just one patty. I proceeded to go back to the counter to let them know that not only had I been missing cheese previously I’m also missing the second patty. They took my bowl through another patty into the bowl and handed rather than remaking the order either time I noticed My order was incorrect. I’ve been to many Carl’s Jr., and they have all been wonderful except for this one. I will never be returning here!
Atmosphere: 1
Food: 1
Service: 1
Andrea Hill
Did you know, if you order delivery directly off the Carl's Jr app it's cheaper than ordering from Door dash? Did you know Carl's Jr uses Door Dash to deliver your order? Did you know this Carl's Jr gives your order to anyone who walks up and says they're picking up an order and then when the legit "Dasher" arrives to pick up your order that is no longer there to pick up Carl's Jr will NOT replace your food or give you a refund. Did you know you have to wait until their offices open to get your refund 2 days later? You do now!
Mariette Brewer
Simple, quick and tastes good
Atmosphere: 4
Food: 4
Service: 4
Daniel Fisher
I will NOT be back to this location. Ordered 2 burgers, 1 that was a COMBO in the drive thru and BOTH orders were severly incorrect. In order to fix this issue I tried going inside to have it fixed and was met with possibly the WORST customer service I had ever received from management. The manager either doesn’t know about customer service or doesn’t care to show simple kindness and respect. She was majorly rude going as far to blame ME for the mistake when it was HER that made it (Oh yeah, she was the one who took my order.) She left out one of The drinks, and messed-up on one of the burgers twice. I feel like I was robbed because we payed around $25.00 for missing Items, no receipt and poor Customer Service. SHE doesn't deserve to be a manager, and shame on Carl's JR for allowing someone to work there who clearly insults the brand and name of the company as well as it's customers. I will NOT go to this location and advise anyone reading this to stay away. Also, they need to clean the inside of the building, that place is absolutely filthy and I would advise others to NOT eat inside.
Atmosphere: 1
Food: 2
Service: 1
Alicia Fisher
Wow! You all need a new manager! She is a jerk!!!!!!!! First of all acting like we are an inconvenience for 2 burgers is ridiculous! Asking for NO special sauce and replaced with ketchup and mustard is a problem, apparently. Got the order wrong, took it back to fix it and rather than fix it, the MANAGER gives us a dry burger and packets to fix ourselves! Last time going there! The guy there needs to be manager....major sweet and good attitude. Hey manager....if you do not like customer service and food service do Colorado Springs a favor and find another job!!!!
Atmosphere: 1
Food: 1
Service: 1
Nadia Thanyou
The new morning manager very attentive, quick a sweet. She took my order quick. Got my food fast! And it was hot a fresh! She definitely is doing better than the last manager this store had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Breakfast Burger
Steven Ferguson
Haven't had a Carl's Jr. Burger in years....so when I went to Colorado Springs to visit Grandbabies, there was a Carl's Jr.... Everything thing I remembered.....Great burger, I will definitely order another this week again before I leave.....McDonald's, Wendy's, Burger King....watch out...Flavor is at Carl's Jr!!!
Atmosphere: 5
Food: 5
Service: 5
Kara Dougherty Christopoulos
Friendly, fast customer service (front register/drive-thru window)
Went to get two Famous Star combos at 2am and was given two big carls instead. They didn't offer me my receipt or staple it to the bag but according to the screen at the drive thru I was charged for the double famous stars. The sodas I got also had no syrup in them and were basically just carbonated water.
Atmosphere: 1
Food: 1
Service: 2
Keith Murphy
The customer service at the 1414 Harrison location is incredible. Just had a quick conversation with James at the drive through about this. Never had an issue with my order and have had very positive engagement from the employees here. It is noticed and truly appreciated. Even just a little bit of kindness can go a long way for a stranger. The guiding values at this location are demonstrated very well by the staff.
Atmosphere: 5
Food: 5
Service: 5
Vanessa Garza (Birdie)
Ordered my boyfriend the el Diablo burger with no cheese tonight and order accuracy wasn’t fantastic. If anything he got extra cheese but no jalapeño poppers on his burger. It is what it is, but it’s kind of a hit or miss at the end of a shift. I had asked the employee at the speaker for a side of ranch and she said no problem. Before I took off I noticed I didn’t have any in the bag and asked the man at the window, he told me in a super monotone voice that they were out of ranch. He sounded exhausted. Please give your employees a raise, at least it’s incentive for order accuracy and fair compensation for the bs they go through with corporate America and consumers. They don’t get paid enough to deal with a Karen like me.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Zucchini
ANA PULIDO
Hard as he'll bread on all my kids meal and the gentleman that took my order shouldn't not be on the window no customer service nor fast paste none what's so ever
Atmosphere: 4
Food: 1
Service: 1
Haryanti Stevens
They need to do staff training more.. Went here on oct 31st lunch time..a man with curly hair who worked there keep touching the fries with his bare hands..and then he took and ate the fries with all his fingers touched his mouth and back took care the food..i was so surprise seem he didnt care has some customer in the lobby..
Came here twice, both times order was messed up and once I purposefully asked for a large and they gave me it in a kiddie cup. When I asked the worker about it, he said it was the large. This location needs to learn how to PUT THE FRIES IN THE BAG.
Atmosphere: 1
Food: 1
Service: 1
35min for a meal to be ready is awful. Looks like a bunch of teens working here. If you own this restaurant go in and check on your employees.. drive through 30+min wait.. it's 5:30pm on a sunday..... I went inside and waited for a half hour for 2 sandwiches
Atmosphere: 1
Food: 1
Service: 1
I ordered a bun-less double cheeseburger. I was served a bowl with a single patty with no cheese or condiments. When I asked to have my order corrected the staff threw a piece of cheese on my single bun. When I took my first bite I noticed there was just one patty. I proceeded to go back to the counter to let them know that not only had I been missing cheese previously I’m also missing the second patty. They took my bowl through another patty into the bowl and handed rather than remaking the order either time I noticed My order was incorrect. I’ve been to many Carl’s Jr., and they have all been wonderful except for this one. I will never be returning here!
Atmosphere: 1
Food: 1
Service: 1
Did you know, if you order delivery directly off the Carl's Jr app it's cheaper than ordering from Door dash? Did you know Carl's Jr uses Door Dash to deliver your order? Did you know this Carl's Jr gives your order to anyone who walks up and says they're picking up an order and then when the legit "Dasher" arrives to pick up your order that is no longer there to pick up Carl's Jr will NOT replace your food or give you a refund. Did you know you have to wait until their offices open to get your refund 2 days later? You do now!
Simple, quick and tastes good
Atmosphere: 4
Food: 4
Service: 4
I will NOT be back to this location. Ordered 2 burgers, 1 that was a COMBO in the drive thru and BOTH orders were severly incorrect. In order to fix this issue I tried going inside to have it fixed and was met with possibly the WORST customer service I had ever received from management. The manager either doesn’t know about customer service or doesn’t care to show simple kindness and respect. She was majorly rude going as far to blame ME for the mistake when it was HER that made it (Oh yeah, she was the one who took my order.) She left out one of The drinks, and messed-up on one of the burgers twice. I feel like I was robbed because we payed around $25.00 for missing Items, no receipt and poor Customer Service.
SHE doesn't deserve to be a manager, and shame on Carl's JR for allowing someone to work there who clearly insults the brand and name of the company as well as it's customers. I will NOT go to this location and advise anyone reading this to stay away.
Also, they need to clean the inside of the building, that place is absolutely filthy and I would advise others to NOT eat inside.
Atmosphere: 1
Food: 2
Service: 1
Wow! You all need a new manager! She is a jerk!!!!!!!! First of all acting like we are an inconvenience for 2 burgers is ridiculous! Asking for NO special sauce and replaced with ketchup and mustard is a problem, apparently. Got the order wrong, took it back to fix it and rather than fix it, the MANAGER gives us a dry burger and packets to fix ourselves! Last time going there! The guy there needs to be manager....major sweet and good attitude. Hey manager....if you do not like customer service and food service do Colorado Springs a favor and find another job!!!!
Atmosphere: 1
Food: 1
Service: 1
The new morning manager very attentive, quick a sweet. She took my order quick. Got my food fast! And it was hot a fresh! She definitely is doing better than the last manager this store had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Breakfast Burger
Haven't had a Carl's Jr. Burger in years....so when I went to Colorado Springs to visit Grandbabies, there was a Carl's Jr....
Everything thing I remembered.....Great burger, I will definitely order another this week again before I leave.....McDonald's, Wendy's, Burger King....watch out...Flavor is at Carl's Jr!!!
Atmosphere: 5
Food: 5
Service: 5
Friendly, fast customer service (front register/drive-thru window)
Atmosphere: 5
Service: 5
Recommended dishes: Chicken Sandwich, Jalapeño Poppers
Restaurantji Recommends
Went to get two Famous Star combos at 2am and was given two big carls instead. They didn't offer me my receipt or staple it to the bag but according to the screen at the drive thru I was charged for the double famous stars. The sodas I got also had no syrup in them and were basically just carbonated water.
Atmosphere: 1
Food: 1
Service: 2
The customer service at the 1414 Harrison location is incredible. Just had a quick conversation with James at the drive through about this. Never had an issue with my order and have had very positive engagement from the employees here. It is noticed and truly appreciated. Even just a little bit of kindness can go a long way for a stranger. The guiding values at this location are demonstrated very well by the staff.
Atmosphere: 5
Food: 5
Service: 5
Ordered my boyfriend the el Diablo burger with no cheese tonight and order accuracy wasn’t fantastic. If anything he got extra cheese but no jalapeño poppers on his burger. It is what it is, but it’s kind of a hit or miss at the end of a shift. I had asked the employee at the speaker for a side of ranch and she said no problem. Before I took off I noticed I didn’t have any in the bag and asked the man at the window, he told me in a super monotone voice that they were out of ranch. He sounded exhausted. Please give your employees a raise, at least it’s incentive for order accuracy and fair compensation for the bs they go through with corporate America and consumers. They don’t get paid enough to deal with a Karen like me.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Zucchini
Hard as he'll bread on all my kids meal and the gentleman that took my order shouldn't not be on the window no customer service nor fast paste none what's so ever
Atmosphere: 4
Food: 1
Service: 1
They need to do staff training more..
Went here on oct 31st lunch time..a man with curly hair who worked there keep touching the fries with his bare hands..and then he took and ate the fries with all his fingers touched his mouth and back took care the food..i was so surprise seem he didnt care has some customer in the lobby..
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