Ordered a Chargrilled Chicken Club combo. After 20 minutes and 3 others that ordered after me had gotten their food, I asked if they missed me. They said it would be right out. After another 10 minutes, I asked again, and that I now needed it to go. They said the same. After about 4 more, I told them I would like my money back. They said "it's ready, do I want it?" I said, "If it's ready..." After a couple more minutes, I just walked out without food or a refund and I'm never coming back. Ordered at 12:18, left at 1:00. Now I'm late to my meeting and not eating until after my 10-hr. shift. Thanks Carl.
Service: 1
Elizabeth Nagel (Izzy)
The staff was very friendly and was very happy to accommodate. I got a shake, half chocolate, half strawberry and an order of fries. The shake was perfect and the fries hot and seasoned just right. The restaurant and bathroom was very clean. Thank you 😄
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Aaron Williams
Always great to eat here the workers treat me well everytime .
Atmosphere: 5
Food: 5
Service: 5
Bryn Reynolds
Check your order before leaving... It's ALWAYS wrong. They will try to tell you that it's due to their new AI ordering system; what a load of crap.
Scott Sansom
Just visited the drive-thru here at about 11am this morning. Both the food and the service were excellent! And I mean just the best and I'll tell you there was a gentleman by the name of Max and I hope you promote him to an extremely high level because if not I'm going to try to hire him myself LOL what an amazing person. Again I know food prices are outrageous compared to what they used to be but it was really nice to get what I paid for for once. Thank you Scott Sansom: Forthright Outdoor Craftsman
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Burger
Stanley Petts
Have the Carls Jr App and was informed that they did not do the half price appetizer but the App says just scan QR code well I believe Carls Jr owes me around 8 dollars for my 3 apps and a soda that should have been half off.Don’t apologize train your staff and give me my 8 dollars back. Yes I could have gone somewhere else yes I could have made a scene. Not my style grandkids ask to come here all the time but just maybe next time we’ll try someplace new. Where they train there staff. 8 dollars is 8 dollars.
Atmosphere: 5
Food: 3
Service: 1
chanti
Breakfast burger is very good. We also love the milkshake happy hour.
Mandy G
Say are you ready to order then leave and do other task. Ummm ok. After 3 times repeating what I wanted my sandwiches are wrong
Atmosphere: 1
Food: 1
Service: 1
Lena
I went through the drive thru, ordered with the AI, but had a question, so I took it to the window. Consequently, I had a change in my order. Max was very patient and changed my order, graciously, patiently, and with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeño Poppers, French Fries
Jessica B
This wasn't the first time I had issues with this place. We will the only car in the drive thru and we waited at the window for 12 mins. Then we got our food assuming since it took so long it would be fresh. Nope cheese wasn't even melted on my grilled cheese breakfast sandwich and it had a fish taste somehow. Not even sure why. It was gross. I threw it away and won't go again.
Felt really bad for the 1 guy you had working last night, there were lots of angry people in the drive thru, many of them just left due to the wait. You really need more than one person working, poor dude had it bad last night. Poor management.
Atmosphere: 1
Food: 4
Service: 5
John Nguyen
Only one person working when we got there late but he was cheerful helpful and provided great service
Pro tip - always order waffle fries. They typically don’t have any ready and have to make them to order. Great fast food burgers and chicken. Oh, and always add bbq sauce to the breakfast burger.
Sadly I went through and ordered breakfast and specifically asked for fresh hash rounds, I wanted fresh if I’m getting a large and paying over $3 for it… OLD HASH ROUNDS RE-FRIED IS NOT FRESH JUST DRY AND HARD ? DO BETTER!!!
Atmosphere: 4
Food: 1
Service: 5
Deborah Haas-Henry
Worst experience ever! Drive thru ordered burger, one patty without lettuce, onion, or cheese. Got to assisted living and it was a patty , no bun, covered in cheese and onions. Waited forever for it and worst of all disappointed 92 year old who was excited about a burger.
Ordered a Chargrilled Chicken Club combo. After 20 minutes and 3 others that ordered after me had gotten their food, I asked if they missed me. They said it would be right out. After another 10 minutes, I asked again, and that I now needed it to go. They said the same. After about 4 more, I told them I would like my money back. They said "it's ready, do I want it?" I said, "If it's ready..." After a couple more minutes, I just walked out without food or a refund and I'm never coming back. Ordered at 12:18, left at 1:00. Now I'm late to my meeting and not eating until after my 10-hr. shift. Thanks Carl.
Service: 1
The staff was very friendly and was very happy to accommodate. I got a shake, half chocolate, half strawberry and an order of fries. The shake was perfect and the fries hot and seasoned just right. The restaurant and bathroom was very clean. Thank you 😄
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Always great to eat here the workers treat me well everytime
.
Atmosphere: 5
Food: 5
Service: 5
Check your order before leaving... It's ALWAYS wrong. They will try to tell you that it's due to their new AI ordering system; what a load of crap.
Just visited the drive-thru here at about 11am this morning. Both the food and the service were excellent! And I mean just the best and I'll tell you there was a gentleman by the name of Max and I hope you promote him to an extremely high level because if not I'm going to try to hire him myself LOL what an amazing person. Again I know food prices are outrageous compared to what they used to be but it was really nice to get what I paid for for once. Thank you
Scott Sansom: Forthright Outdoor Craftsman
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Burger
Have the Carls Jr App and was informed that they did not do the half price appetizer but the App says just scan QR code well I believe Carls Jr owes me around 8 dollars for my 3 apps and a soda that should have been half off.Don’t apologize train your staff and give me my 8 dollars back. Yes I could have gone somewhere else yes I could have made a scene. Not my style grandkids ask to come here all the time but just maybe next time we’ll try someplace new. Where they train there staff. 8 dollars is 8 dollars.
Atmosphere: 5
Food: 3
Service: 1
Breakfast burger is very good. We also love the milkshake happy hour.
Say are you ready to order then leave and do other task. Ummm ok. After 3 times repeating what I wanted my sandwiches are wrong
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru, ordered with the AI, but had a question, so I took it to the window. Consequently, I had a change in my order. Max was very patient and changed my order, graciously, patiently, and with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeño Poppers, French Fries
This wasn't the first time I had issues with this place. We will the only car in the drive thru and we waited at the window for 12 mins. Then we got our food assuming since it took so long it would be fresh. Nope cheese wasn't even melted on my grilled cheese breakfast sandwich and it had a fish taste somehow. Not even sure why. It was gross. I threw it away and won't go again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Felt really bad for the 1 guy you had working last night, there were lots of angry people in the drive thru, many of them just left due to the wait. You really need more than one person working, poor dude had it bad last night. Poor management.
Atmosphere: 1
Food: 4
Service: 5
Only one person working when we got there late but he was cheerful helpful and provided great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Double Cheeseburger, Monster Biscuit
Pro tip - always order waffle fries. They typically don’t have any ready and have to make them to order. Great fast food burgers and chicken. Oh, and always add bbq sauce to the breakfast burger.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich, Burger, Crisscut Fries
Sadly I went through and ordered breakfast and specifically asked for fresh hash rounds, I wanted fresh if I’m getting a large and paying over $3 for it… OLD HASH ROUNDS RE-FRIED IS NOT FRESH JUST DRY AND HARD ? DO BETTER!!!
Atmosphere: 4
Food: 1
Service: 5
Worst experience ever! Drive thru ordered burger, one patty without lettuce, onion, or cheese. Got to assisted living and it was a patty , no bun, covered in cheese and onions. Waited forever for it and worst of all disappointed 92 year old who was excited about a burger.
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