Chick-fil-A
Citadel Crossing Shopping Center, 505 N Academy Blvd, Colorado Springs
(719) 785-0565
Recent Reviews
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I was having a really bad night and my order taker Kenneth absolutely made my night much better. Please give him a raise for being awesome with guests. He was very patient very kind continuously, smiling, and down to earth. The type of guy anyone wants to be around, Or in this case, be your order taker
Atmosphere: 5
Food: 4
Service: 5
Great staff, especially the order takers in the drive through line.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Nuggets
This location was about to close so I will give them the benefit of the doubt, I ordered at about 9:30 in the drive through and got two chicken sandwiches, one regular and one spicy, but they both ended up being spicy. I’m not mad or anything, slightly sad but otherwise very satisfied with everything :) thank you guys for working hard!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Spicy Chicken Sandwich, Chick-Fil-A Sandwich Meal
Cold chicken. I can see why there is no customers.
Atmosphere: 1
Food: 1
Service: 1
Hard as can be bread in my minis absolutely trash food and service. Can't get anything made extra crispy anymore.They expect everybody to like the same texture of soggy food.
Atmosphere: 1
Food: 1
Service: 1
This location has gotten better. They used to be the slowest when they first opened. However, don't expect to have faster service by putting your order in on the app. I've done it several times and then got in the drive thru line, and cars that ordered AFTER I arrived get through before me. Not sure what's up with that.
Also, save your money and order small fries because you'll get the same amount as a medium. I always feel so cheated that I decided I would not get a medium anymore.
Atmosphere: 3
Food: 2
Service: 2
The drive through is slow.
Atmosphere: 3
Food: 4
Service: 1
The food is always good but being interrupted, talked over, and insulted by Annette h was not fun at all for me.
Atmosphere: 4
Food: 5
Service: 1
Good as always!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Sandwich Meal
The lunch crew didn't seem there when I went, some of the food was cold and it just wasn't the experience I am used too when I go to chick-fil-a
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Everything was wonderful!!!!
Atmosphere: 5
Food: 5
Service: 5
Always great hot fresh food, excellent customer service and clean restrooms.
Kid-friendliness: Great for kids and I don’t feel bad that my kids are actually acting like kids.
Atmosphere: 5
Food: 5
Service: 5
I used the mobile pick-up option for the first time. I probably won't do that again. A guy headed to my car and asked what the name on my order was. I told him "Rebecca" and he responded "Rebecky?", but said he didn't have my order. He went back in and set it down. He then served the car behind me and I asked him if I should pull around to a space. He mumbled something incoherent and then the guest behind me was gesturing for me to move out of her way. I did that, and was then completely forgotten about. I finally got out of my car and walked up to the door, asking where was my food? Apparently the order was under my last name, which he was unable to pronounce. Why didn't he just ask??? Terrible service, cold food, so disappointed.
Atmosphere: 1
Food: 2
Service: 1
This chick fila location is definitely the worst no one had a smile,or friendly the person taking my order was more worried about talking to his friends behind him then taking my order shouldn’t have to repeat everything twice. Got to the pick up station no one said anything. All the other locations are happy go lucky and positive. Did I forget to mention they got my order wrong had to go back inside to get my WHOLE order remade. Got back to the car the fries were poured out all over the bag. This location needs to shut down for a little and train!!!
Atmosphere: 1
Food: 1
Service: 1
Fries with salt on the side were cold, as was the chicken sandwich. Waited longer with an order ahead in the app for a heads up than 4 in line after me. 6 others got their food first. Extra pickles made bread gross.
Atmosphere: 4
Food: 3
Service: 4
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