Cold Stone Creamery

Sidney went above and beyond for me, and I’m so grateful to her! Excellent customer service and the ice cream cake we ordered was delicious. Thank you again Sidney for saving the day!

The employees here are always so friendly and the ice cream is always delicious! I got the churro ice cream today and it is so good! Had to take a pint home for myself!!

I know that sometimes there can be a long wait or long lines. But today, this young lady made it very fun with her great smile and personality. Thank you, and keep up the great work. Keep making people smile.

Should be a law to sellibg items that doesnt look like the pic ..mine didn't come close to what the pic looks like or description of the item in written form...i got one that was supposse to have cookie dough..brownie piecese as well as cake and paid extra for black cherry...ate the whole thing and saw one cherry...other items well couldn't taste or see any

Been a childhood favorite and is still to this day! I’m so glad they keep the fan favorites around but occasionally had some seasonal flavors in. I got a love it size cotton candy and white chocolate chips in a waffle bowl. The ice cream is creamy and I liked the crunch of the waffle cone and chocolate chips. They always have a line out the door but don’t worry it goes by quickly and it’s worth the wait!

Gia was great ! I can tell she loves her job and that is hard to come by nowadays

Some of them seem intentionally slow.

I called today to ask if they had availability to make a cake for tomorrow. The girl had a terrible attitude! She said “uhh yeah…” then before hanging up said to another coworker “great. Another cake for tomorrow” so don’t worry, girl! I will be taking my business somewhere from now on.

The ice cream was decent, but the service was completely unacceptable.

There were five young employees working during our visit, yet three of them were either standing around talking or glued to their phones. It took nearly 20 minutes to get in and out not because it was busy, but because the staff was unmotivated and disorganized.

One of the employees (the only male on shift) clocked out and lingered in the shop, loudly chatting with the staff from across the counter. This was a huge distraction, especially for the blonde girl working the register, who stopped checking customers out for about five minutes to engage in the conversation.

When I finally reached the front of the line to place my order, another employee interrupted the process to turn to a coworker and say (loudly and right in front of me), “Are we gonna try and throw this one?” prompting laughter from a few of them. A third employee sarcastically added, “Imagine waiting in line for 30 minutes and then not even getting to eat because they threw your ice cream.”

It was incredibly unprofessional and made me, and clearly other customers, uncomfortable. The passive aggressive attitude from the staff was obvious, and none of them seemed remotely interested in providing good service.

If you’re craving good ice cream, I suggest visiting the Dairy Queen five minutes down the road at least you’ll be treated with respect.

The only employee who appeared to be doing their job the entire time was a young woman with black hair and piercings. She stayed off her phone, focused on her tasks, and never got caught up in side conversations. She was the only one providing any semblance of actual service.

To the girls working that day: leave your phones at home, stay focused, and remember that your behavior sets the tone for the entire customer experience. Right now, that tone is disrespectful and careless.

I used to love cold stone it was my favorite ice cream. Until either they got rid of their yellow cake add in or they just leave it as an add on selection online so you can pay for it and never get any. This is literally ATLEAST the 5th time this has happened. You pay $25 for a pint of ice cream and you hope you are going to get what you paid for but it’s a waste of money. Super disappointed.

Napkins all over the floor, food debris all over the counters. 5 kids behind the counter, some of them throwing the food at other employees, others joking around, only a few tending the customers in line. Pretty disappointing.

Great selections and fast service.

Drove 30 minutes for banana pudding ice cream just for them to not have have any wafer cookies. I was extremely irritated. Like what

I ordered the berries cheesecake pint and had only 2 blueberries and 1 strawberry and my apple pie pint only had 1 apple. Both were mostly ice cream and cost $15 each. This place is a scam!

So far have had 2 dashers drop my order because of how long it’s taking, and from the other reviews I know this is a constant problem at this location.
Edit: My dasher informed me my order was stolen so that was cool