Firehouse Subs Austin Bluffs

Food amazing and service even better

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero

Fast and friendly service and great food. Got my order as a salad and had enough for 2 meals.

Atmosphere: 5

Food: 5

Service: 5

My favorite place for a tuna sandwich!

Atmosphere: 3

Food: 5

Service: 3

Great service and food

Parking: Always a place to park in close proximity of restaurant

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Engineer

Great place to eat

Kid-friendliness: My 13 year old son loved it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

So, I will preface this by saying that I am a paramedic for a local fire agency, had just finished a call, and stopped by because october was supposedly first responder month with a bogo free for first responders. We parked in front of the store, with the ambulance in full view. I ordered and forgot to say I wanted the bogo. It took about 15 minutes for a single sandwich to be made, even though there were only 4 customers in the store. As I swiped my card I said "do I get a free sandwich as well because I'm a first responder?" I was then told because I had already paid (said immediately after I had swiped my card) that it no longer applied. I asked for a manager and she told me "if we let you get a bogo after paying, then everyone's gonna bring receipts from days ago. I don't care if it was 5 seconds or 5 months you don't get it if you already paid". The only reason I would pay for an over priced mediocre sandwich would be for the bogo. Now I will never eat here again. I don't care if they hand out free sandwich's, I will actively avoid this place and inform any other first responders who talks about them about how they treat us.

Atmosphere: 1

Food: 1

Service: 1

Hi Greg thanks

Friendly when I walked in n picked up my order

Atmosphere: 5

Food: 5

Service: 5

Yummy! Great service!

Food: 5

Service: 5

Recommended dishes: Engineer

I ordered online and my promise time was 3:30. I waited until 4:05 and was late for an appointment. When I asked when my food would be ready. I was told there was still 14 orders in front of me. I asked for a refund and the employee clearly had no idea how to get that for me. I then emailed the company and asked for a refund because of the food I never received and they told me they don't have a way to do that. This is completely unacceptable and I honestly probably won't visit here anymore.

Overwhelmed on Veterans Day. Either a failure to plan staff levels or so many veterans placed orders, the staff could not keep up. At one point, a staff member raised his voice to inform the customers it would be a "long a-- wait time." Not what I would expect, but I must have higher expectations of how to communicate with customers.

Atmosphere: 4

Food: 5

Service: 2

Ordered at 10:40am. Got my one sandwich at 11:10am.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Italian

To firehouse subs in general, your new Thanksgiving sandwich is one of the BEST sandwiches I’ve ever had. I seriously wish it was on the menu all year because sometimes I just want all those thanksgiving goodies in a sandwich. This firehouse subs location is very nice as well, the employees are awesome and place is clean.

Atmosphere: 5

Food: 5

Service: 5

I ordered a large hook and ladder. I live less than 5 minutes away. The wheat bread was soggy and wet as if it was sitting in water. The paper wrap was soaked and well as the meat, soaked and soggie. I won't be back to this store, this is the second time I've had this happen.

Atmosphere: 1

Food: 1

Service: 1

Friendly and fast !!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch, Italian