Firehouse Subs Austin Bluffs

Spencer was so friendly and very accommodating to my special requests. They are amazing at their job! The salad I got was fresh and delicious.

An Absolutely Amazing Experience at Firehouse Subs!**

My recent visit to Firehouse Subs was truly outstanding, and I have to give special recognition to Spencer, who was simply awesome. From the moment I stepped up to order, Spencer demonstrated the best customer service I have ever encountered. She was incredibly helpful with my order, patient, and genuinely went above and beyond to ensure everything was perfect.

The food, as always at Firehouse, was fantastic – a perfectly crafted sub, fresh ingredients, and that signature steamed goodness. But it was Spencer's exceptional service that truly elevated the entire visit from great to amazing. She was efficient, friendly, and made the whole ordering process a breeze. It's rare to receive such dedicated and positive assistance.

This was, without a doubt, the best customer service experience I've had. Spencer is a true asset, and her dedication made my Firehouse Subs visit incredibly enjoyable.

Only 2 people working but the young man went out of his way to make sure the order was right!!!

The manager Mason was amazing guy. I eat firehouse everywhere I go but this place here was beyond incredible. Mason made my family I feel more then welcomed. My wife is not a sandwich eater but he made her a sub and I couldn't believe she ate all of it. BIG thanks to this guy.

Great food!

Dirty floors tables and mildew from the water and tea station.
But the employees were polite.

So I ordered a medium pastrami with no deli mustard and extra mayo. Well it had extra deli mustard which is disgusting. I know the store was busy. I waited a long time. The waiting was no problem. The problem is getting home and finding out your sandwich is wrong.

Great Service and food. Spencer & Mason Did a great job keeping the restaurant clean and making food with a smile.

Sometimes you don't expect much when making a quick stop at a sub sandwich restaurant. But they both greeted me with a smile and welcomed me in the restaurant.

Thank you. I will be back!

My favorite Firehouse Sub shop

Food amazing and service even better

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero

Fast and friendly service and great food. Got my order as a salad and had enough for 2 meals.

Atmosphere: 5

Food: 5

Service: 5

My favorite place for a tuna sandwich!

Atmosphere: 3

Food: 5

Service: 3

Great service and food

Parking: Always a place to park in close proximity of restaurant

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Engineer

Great place to eat

Kid-friendliness: My 13 year old son loved it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

So, I will preface this by saying that I am a paramedic for a local fire agency, had just finished a call, and stopped by because october was supposedly first responder month with a bogo free for first responders. We parked in front of the store, with the ambulance in full view. I ordered and forgot to say I wanted the bogo. It took about 15 minutes for a single sandwich to be made, even though there were only 4 customers in the store. As I swiped my card I said "do I get a free sandwich as well because I'm a first responder?" I was then told because I had already paid (said immediately after I had swiped my card) that it no longer applied. I asked for a manager and she told me "if we let you get a bogo after paying, then everyone's gonna bring receipts from days ago. I don't care if it was 5 seconds or 5 months you don't get it if you already paid". The only reason I would pay for an over priced mediocre sandwich would be for the bogo. Now I will never eat here again. I don't care if they hand out free sandwich's, I will actively avoid this place and inform any other first responders who talks about them about how they treat us.

Atmosphere: 1

Food: 1

Service: 1