Firehouse Subs Austin Bluffs

Love food at this place and how they help people in the community.

Atmosphere: 5

Food: 5

Service: 5

Love Firehouse Subs!

Atmosphere: 5

Food: 5

Service: 5

The staff didn't call my name out when my order was ready and it sat for a few minutes. The food was delicious

Atmosphere: 4

Food: 5

Service: 4

Ordered from this store on Door Dash, item received was just garlic bread. Had it redelivered and again just garlic bread. Can't trust a sandwich shop that fails to make a sandwich twice.

Atmosphere: 1

Food: 1

Service: 1

Grumpy employees will ignore you for a few minutes upon standing at the counter, likely in hopes that you'll decide against ordering some food (which would be a wise decision indeed). If you pass the first trial of patience, you are faced with another: A rude, brusque ordering experience that may lead you to believe that you never should have come in here, and that your presence is an inconvenience. You've come this far, don't give up at the third trial: Waiting a disproportionate amount of time to receive the sandwich. There are three employees and zero customers, what could they possibly be doing for so long? No matter, your reward is imminent. An un-toasted sandwich, with less toppings than any one of the dozens of competitors in town, and your bank account has been lightened by up to thirteen(!) American dollars. Be proud! You've achieved something I won't have the courage to attempt again any time soon.

They ignored me and my wife. And served the white lady who came in after us proudly while standing at the counter. I will never go another firehouse sub ever again.

Atmosphere: 1

Service: 1

Workers don’t know how to use cash register. Some chick working knew my name and I paid with cash. Luckily I got it all on video.

Unfortunately, this place has gone way downhill lately. The last two times I have gone, they have been out of ... bread ... Not all bread. The first time they were out of gluten free, the second time they were out of white bread.

When I was told that they were out of white bread, I looked up at the manager on duty -- just looked at her -- and she went on a rant about how there were signs on the door and signs on the counters saying they were out of white bread. Its like she was insinuating that I should have noticed the signs and left before I ordered.

This location has lately had a general lack of friendliness. Also prices have gone way up. Sandwiches are now around the $12 price point. At that price, I will go to one of the elite non-national chain sandwich shops in town - like Cheba Hut or Snarfs or Wooglins.

I ordered a gluten free sandwich online. When I arrived to pick up the sandwich I was told they did not have the gluten free bread to fill the order. Not a big deal, I requested a refund. I was told I had to make that request through the app. There is no phone number on the app, so I tried the chat and was told they would need to contact the store the store would need to do the refund. I showed that to the employee. He then called the manager who said I needed to call, not chat, and provided a number. The number provided was out of service. I was then told I could not speak with a manager, that she was busy picking up the employees children from school, and there was nothing they could do to help. I was finally able to email with someone from the app and was again told the store would need to provide the refund. This incident took place 5 days ago and I have not heard back. I like to support Firehouse Subs and their mission to support firemen. However the employees at this particular store did not show the integrity or respect I would expect from this organization. Taking money for a product you are unable to provide, and then not providing a refund is considered a fraudulent transaction.

Update: A week and a half after the incident I received an email apologizing for overlooking my initial requestand offering to remake the sandwich which I never did receive. I again requested a refund and never heard back. I am attempting to reach out to corporate to file a complaint about this locations owner/manager.

The address is:

3604 Austin Bluffs Pkwy #110
Colorado Springs, Colorado

The order was placed Friday Sept 12, 2025 at 2:20 pm through the app. I cannot find an order number.

Thank you for your response and let me know what else you need.

Atmosphere: 1

Food: 1

Service: 1

Wasn’t impress to much money for small portion, not interested in going back again

Spencer was so friendly and very accommodating to my special requests. They are amazing at their job! The salad I got was fresh and delicious.

An Absolutely Amazing Experience at Firehouse Subs!**

My recent visit to Firehouse Subs was truly outstanding, and I have to give special recognition to Spencer, who was simply awesome. From the moment I stepped up to order, Spencer demonstrated the best customer service I have ever encountered. She was incredibly helpful with my order, patient, and genuinely went above and beyond to ensure everything was perfect.

The food, as always at Firehouse, was fantastic – a perfectly crafted sub, fresh ingredients, and that signature steamed goodness. But it was Spencer's exceptional service that truly elevated the entire visit from great to amazing. She was efficient, friendly, and made the whole ordering process a breeze. It's rare to receive such dedicated and positive assistance.

This was, without a doubt, the best customer service experience I've had. Spencer is a true asset, and her dedication made my Firehouse Subs visit incredibly enjoyable.

Only 2 people working but the young man went out of his way to make sure the order was right!!!

The manager Mason was amazing guy. I eat firehouse everywhere I go but this place here was beyond incredible. Mason made my family I feel more then welcomed. My wife is not a sandwich eater but he made her a sub and I couldn't believe she ate all of it. BIG thanks to this guy.

Great food!