Firehouse Subs North Academy

Disappointed they close before their posted hours.

I like Firehouse a lot, but this place was a hot mess. Super dirty, no napkins and we waited for ever for our food. I will never come back to this location.

The food was great. The young blonde boy was very nice! I’m not sure he had been employed very long at all. He was working really hard. There was another boy there who took our order then just disappeared. It took half an hour to get our food. Again, the food was great

Bagging could be better

I love Firehouse Subs. However I did order a kids meal and didn’t get my drink I paid for, with it. However I did get three free cookies, I assume the cashier was flirting and forgot a few things and offered free cookies.

No point in ordering online because they usually don't start making it until you get there. They usually ignore people that are there for Pick up too, idk if you need to stop being sheep and hire more people to handle the business or do better in training them.

Both employees that were working at 7:01 pm on Sunday 2/16 were extremely rude and abrasive for no reason. The one with the longer hair and glasses also smelled and looked like he hasn’t showered in weeks. He shouldn’t be working anywhere near food that’s actually gross and unsanitary. Go somewhere else for your sandwich, Jersey Mile’s is less than a mile away and the workers are actually decent at customer service and manage to shower periodically. Stay away from this place 🤮

Service: 1

01/25/25 – We visited this location and were disappointed to find all of the consistently negative reviews were not wrong!

1) SO SLOW! It took a full 30 minutes to get 4 sandwiches to go. There were 3 people in line in front of us, and it looked like another 3 groups waiting. It was not busy. We waited 10 minutes to get our order in. We used to go to the Lone Tree location, and they had the same problem to the point we stopped going. Evidently so did most other people because it closed and is now a Snarf’s What is fundamentally wrong with how Firehouse’s operate? Literally EVERY other sandwich shop is faster – Which Wich, Snarf’s Jimmy John’s, Subway, Taste of Philly, Schlotzsky’s, Jersey Mike’s, Pot Belly, etc., etc. They all sell similar sandwiches, and I have NEVER spent so long at any of them. Does management not read reviews? Why can’t they hire enough people so the process goes faster?
2) Dining room was a mess. Tables and floors were dirty, tables were uneven. Obviously, the employees are too busy making slow sandwiches to come clean or maintain the place.
3) Poor ordering and accuracy. We asked for 2 mediums and 2 larges, and the guy taking our order had 3 larges and one medium, with the medium being on the wrong sandwich. It was corrected, but we still got home with 3 larges and one medium. One of the sandwiches was supposed to be a Hook and Ladder, and it ended up being a Hero. They handed us our order and there were only two sandwiches, so they had to make two on the fly.
4) No attention to detail. They put the wet stuff, lettuce and tomato, on the bottom of the bread. So the bread got soggy, and the veggies dried out. By the time we got home the bottom of the roll was inedible. Sandwich 101 – the wet stuff goes in the middle! On the good side, the ingredients seemed fresh and tasty, so once we dismantled our sandwiches and threw away the bread, lettuce and tomato, we had a decent meal.
4a) One of our sandwiches was a veggie, and they didn't change gloves after working on the meat sandwiches. Nor did they remove their gloves when putting the sandwiches in the bags, so the bags were covered with oil, mayo, meat juices, etc. The bags were disgusting.

With so much competition, this just isn’t good enough. Value – at $60 for 4, including two meal deals, it’s not terrible value in this day and age, but we won’t be back. There are too many other much better and faster sandwich shops to risk a roll of the dice on this place. I expect “Anna/Guest Services” to respond and send me the link to Firehouse Support, which as of today still just takes you to their generic web site.

Atmosphere: 1

Food: 2

Service: 1

Best subs in town!

Atmosphere: 5

Food: 5

Service: 5

Lousy lousy lousy skimping on the meet the worst meet from Jimmy Johnson's and subways get some more meat than they and so does Jersey Mike's this place is a scam 49.00 for $2.88 subs a 6-inch sub and another 15 inch sub with 49.00 with no drinks don't bother they only give me not even a handful of me to give you about a handful and a half of meat on a 15 inch sub it takes 30 to 45 minutes to get your order so if you plan to wait a long time to eat you better have at least 10 hour or two and a half to eat other than that it's not worth it at all skip it they're not even don't bother too expensive and not enough food and an atmosphere is awful

Atmosphere: 1

Food: 1

Service: 1

Smelt sooo good

Parking: Right in front of the store

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

Good subs! Great cause!

Atmosphere: 4

Food: 5

Service: 4

Always hot, delicious, helpful, friendly!

Atmosphere: 5

Food: 5

Service: 5

My first time trying the Captain Sorensen s, sandwich, I thought it would be spicy. But it was really good. I am going to buy that sauce. Even with the pepper flakes s still good. I'll get it again

Highly recommend this location!! Jonathan and Johnny were very kind and helpful ❤️ great customer service.

Atmosphere: 5

Food: 5

Service: 5