Firehouse Subs North Academy
7543 N Academy Blvd, Colorado Springs
(719) 500-8998
Recent Reviews
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Both employees that were working at 7:01 pm on Sunday 2/16 were extremely rude and abrasive for no reason. The one with the longer hair and glasses also smelled and looked like he hasn’t showered in weeks. He shouldn’t be working anywhere near food that’s actually gross and unsanitary. Go somewhere else for your sandwich, Jersey Mile’s is less than a mile away and the workers are actually decent at customer service and manage to shower periodically. Stay away from this place 🤮
Service: 1
01/25/25 – We visited this location and were disappointed to find all of the consistently negative reviews were not wrong!
1) SO SLOW! It took a full 30 minutes to get 4 sandwiches to go. There were 3 people in line in front of us, and it looked like another 3 groups waiting. It was not busy. We waited 10 minutes to get our order in. We used to go to the Lone Tree location, and they had the same problem to the point we stopped going. Evidently so did most other people because it closed and is now a Snarf’s What is fundamentally wrong with how Firehouse’s operate? Literally EVERY other sandwich shop is faster – Which Wich, Snarf’s Jimmy John’s, Subway, Taste of Philly, Schlotzsky’s, Jersey Mike’s, Pot Belly, etc., etc. They all sell similar sandwiches, and I have NEVER spent so long at any of them. Does management not read reviews? Why can’t they hire enough people so the process goes faster?
2) Dining room was a mess. Tables and floors were dirty, tables were uneven. Obviously, the employees are too busy making slow sandwiches to come clean or maintain the place.
3) Poor ordering and accuracy. We asked for 2 mediums and 2 larges, and the guy taking our order had 3 larges and one medium, with the medium being on the wrong sandwich. It was corrected, but we still got home with 3 larges and one medium. One of the sandwiches was supposed to be a Hook and Ladder, and it ended up being a Hero. They handed us our order and there were only two sandwiches, so they had to make two on the fly.
4) No attention to detail. They put the wet stuff, lettuce and tomato, on the bottom of the bread. So the bread got soggy, and the veggies dried out. By the time we got home the bottom of the roll was inedible. Sandwich 101 – the wet stuff goes in the middle! On the good side, the ingredients seemed fresh and tasty, so once we dismantled our sandwiches and threw away the bread, lettuce and tomato, we had a decent meal.
4a) One of our sandwiches was a veggie, and they didn't change gloves after working on the meat sandwiches. Nor did they remove their gloves when putting the sandwiches in the bags, so the bags were covered with oil, mayo, meat juices, etc. The bags were disgusting.
With so much competition, this just isn’t good enough. Value – at $60 for 4, including two meal deals, it’s not terrible value in this day and age, but we won’t be back. There are too many other much better and faster sandwich shops to risk a roll of the dice on this place. I expect “Anna/Guest Services” to respond and send me the link to Firehouse Support, which as of today still just takes you to their generic web site.
Atmosphere: 1
Food: 2
Service: 1
Best subs in town!
Atmosphere: 5
Food: 5
Service: 5
Lousy lousy lousy skimping on the meet the worst meet from Jimmy Johnson's and subways get some more meat than they and so does Jersey Mike's this place is a scam 49.00 for $2.88 subs a 6-inch sub and another 15 inch sub with 49.00 with no drinks don't bother they only give me not even a handful of me to give you about a handful and a half of meat on a 15 inch sub it takes 30 to 45 minutes to get your order so if you plan to wait a long time to eat you better have at least 10 hour or two and a half to eat other than that it's not worth it at all skip it they're not even don't bother too expensive and not enough food and an atmosphere is awful
Atmosphere: 1
Food: 1
Service: 1
Smelt sooo good
Parking: Right in front of the store
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
Good subs! Great cause!
Atmosphere: 4
Food: 5
Service: 4
Always hot, delicious, helpful, friendly!
Atmosphere: 5
Food: 5
Service: 5
My first time trying the Captain Sorensen s, sandwich, I thought it would be spicy. But it was really good. I am going to buy that sauce. Even with the pepper flakes s still good. I'll get it again
Highly recommend this location!! Jonathan and Johnny were very kind and helpful ❤️ great customer service.
Atmosphere: 5
Food: 5
Service: 5
Always a good choice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Restaurantji Recommends
How hard is it to make a sandwich, order from here and find out. Waited for 40 mins for a sandwich, along with a room full of other people. Asked why it took so long and told they are working as fast as they can but not worth the wait.
Atmosphere: 3
Food: 2
Service: 1
Waited almost 30 minutes for two subs and it wasn’t busy at all. Food was good as usual, but we won’t be coming back to this location again as this is not the first time we have waited this long in an almost empty restaurant for our food.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Turkey Bacon Ranch
Firehouse Subs is the most beautiful and scrumptious sandwich I have ever had in my entire life every time I come here the bread to meat and condiments ratio is just absolutely perfect. Every day I look forward to my next bite of firehouse sub sandwich it is so mouthwatering and so good every time I come here I take a bite. I close my eyes and just enjoy the whole sandwich because it is just that good. Whoever invented Firehouse Subs needs to be immediately set for life as well as our family. It is the best sandwich I’ve come to know. Thank you very much for helping my life a lot better. I love you Firehouse Subs.
Atmosphere: 5
Food: 5
Service: 5
I picked up my online order tonight at 5pm. Whoever made my sub was so sweet and kind. Thank you for making a long day end with a smile! And the sub was fantastic!
Atmosphere: 5
Food: 5
Service: 5
I hate leaving this review but typically…whenever we had sandwiches from here…we had been happy and looked forward to them. Today we ordered two New York Steamers and they were not edible. The sandwiches looked great but the meat had lots of gristle and could not be chewed. He also ordered some chili and usually enjoys it but this time…could not make out some of the ingredients so tossed it after one bite. My husband tried this NY Steamer sandwich for the first time because I’ve always ordered them. He was extremely disappointed and rather than returning them…we threw them away. We won’t be returning.
Atmosphere: 2
Food: 1
Service: 3
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