Frozen Gold
80 E Moreno Ave, Colorado Springs
(719) 888-4486
Customers' Favorites
Cookie Crumbles
Cookie Dough
Gone Campin
Thick Mint
Strawberry
PB Puffy
Basic B
Smores
Vegan
Oreo
Menu
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Recent Reviews
Gone here a couple times. Last weekend family was in town so I went here twice. Ordered same thing each time but the prices were rang up differently by a few dollars and the second time I came I got significantly less in addition to my cone being made with the wrong flavor. It seemed like the worker knew they handed me the wrong flavor and I had to awkwardly stand there and wait for her to come back/“notice” me. I politely told her not a big deal but this wasn’t what I ordered...
We waited well over 30 minutes for our order. Ordered a basic B on a cone and got it in a cup with the cone on top with no ice cream in it. My cone immediately fell on the floor because it was empty. They said that the ice cream was too soft for cones. This poor young girl was clearly left alone with a broken machine. No apology for the wait and no offer of refund after admitting that they couldn't give me what I ordered.
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The customer service needs serious help.
We asked about the special flavor thag was being offered, the person behind the counter mumbled something and pointed at the board. When I said I was ready to order, I got an eye roll