A truly magnificent meat sandwich establishment! Every detail is conceived of, and burnished to a high gloss.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant the J J Gargantuan, Spicy East Coast Italian
Julia Aguon
Extremely disappointed in this location! Went through the drive through and ordered a #7 spicy east coast Italian with extra hot peppers and extra oil and vinegar. Of course I don't think to unwrap my wrapped sandwich in the drive thru which I didn't realize you are suppose to do for this location to check to make sure it's done properly. Made it home, to find, they added nothing but meat, Mayo, cheese, and lettuce. I called them and let them know I was on my way, they promised a refund and to fix my sandwich with me showing the old sandwich and receipt. I arrived and showed them the sandwich with the receipt in which they told me on my receipt it said "EZ peppers and sauce". I don't even know what the hell that means. He said that was me saying I didn't want any. Asking for extra and asking for non are two very different things. He eventually made me a new sandwich and literally gave me a cookie. No refund like promised. AVOID THIS LOCATION! They seriously struggle they couldn't even cut my pickle I ordered in quarters they barely cut it in half! I would have been less upset if they would have followed through on their promise of a refund since I had to drive all the way back. AVOID THIS LOCATION!!!
Food: 1
Service: 1
Carlton Partridge
Was hoping to eat my $20 sandwich inside the store in relative peace. The death metal at full volume prevented me. I kindly asked the punk behind the register if he could change the music or turn it down. After he stared me down as if he was going to fight me, he asked what I wanted to listen to. I just left. I’ve been going to Jimmy John’s 2-3X weekly. I will never spend another dime at Jimmy John’s.
Service: 1
Jeff
Staff did a good job making the orders with exception of including bacon. Miss that one and that’s a biggie however the staff to special had one celiac in our party and the gentleman behind the counter
Dietary restrictions: Celiac friendly but potential for cross contamination is still there (bread) however staff will go the extra mile to take care of those with gluten allergies
Atmosphere: 4
Food: 4
Service: 5
Joshua Fischer
Why is this place always grossly understaffed? I’m either getting turned away due to long wait times or there is one employee in the store during rushes. It’s almost never worth going to this location due to how long it takes. It’s not the staffs fault. It’s the lack of staff able to efficiently run this location at any given time
Service: 1
Ron Mills (Ronald J Mills)
What happened to freaky fast? This place was so slow… several people waiting and there are at least four workers. This is the second local Jimmy John’s in Colorado Springs that is painfully slow. If you’re in a hurry, don’t think this place is going to get you in an out quick.
Service: 1
Leela Robles
Ordered two sandwiches and after 40 minutes, I called and was put on hold for 10 minutes. When I finally was able to get someone on the phone I was told “we got big catering orders in. We can still make it for you if you want” If I want the food I’m paying for? When I said yes, I was put on hold again. lol. Never mind! Our lunch was over by then anyway. Bummer service.
maj. mills (Ronald J Mills)
What happened to freaky fast? This place was so slow… several people waiting and there are at least four workers. This is the second local Jimmy John’s in Colorado Springs that is painfully slow. If you’re in a hurry, don’t think this place is going to get you in an out quick.
Service: 1
Jon Miller
Sloooooooow.....in line for 15min and counting...
Priscilla Anderson
30 min wait for 1 sandwich!!!!!!!! They say they are freaky fast more like super slow this is crazy avoid this location
The guy with red and blue hair was so so rude. When I asked to put in my number for rewards he became even more rude and then didn’t offer me to redeem the reward I wanted. When I asked him he gave me attitude and told me that he would have to put in a whole new order. STAY AWAY FROM THIS LOCATION. this guy sucked and I am extremely disappointed with my experience.
Atmosphere: 1
Food: 2
Service: 1
Alexa Byers
so my husband ordered 3 sandwiches on my doordash account from this jimmy john’s. i get a call from them (im at work) and they tell me that they don’t have door dash drivers come there and they don’t have a driver to deliver it so we’d have to come get it. i say ok im at work, let me call my husband and i’ll call back. my husband says he fine with picking it up so i call back and let them know. they person on the phone, Jeremy, says “oh okay” in a weird way so im like “is that an issue” and he says “well we’re actually out of the stuff for one of the sandwiches” ok sir why didn’t you say that the first time you called me?????? before i called my husband to see if he’d go pick it up??? so i just told him cancel it. he said okay but on doordash it still shows as an active order. we would like our money back and i will be calling again tomorrow to speak to someone about this.
Atmosphere: 1
Food: 1
Service: 1
David Stasney
Professionally
Atmosphere: 5
Food: 5
Service: 5
GJEE WADE II
The young man with the PINK HAIR is a very poor representation of the company!!A very nonchalant attitude and I could tell immediately that my experience was going to be a 1 out 5...It was just that!This location was out of bacon, wraps, and pickles... ordered online and still had to wait 10 minutes for him to throw something together. There was at least one thing wrong on every sandwich.The food was terrible and the customer service was the same!!Definitely a 1/5!!! From looking at the reviewsIt definitely looks like this is STANDARD for this Jimmy John's location !!No ACCOUNTABILITY at this location! Don't waste your time!
Atmosphere: 1
Food: 1
Service: 1
Jpdrum D
Updating my review to 5 stars for promptly responding to my complaint and making things right. I received a replacement order that was much better and to the standards of good quality sandwiches I’ve received in the past and as a loyal customer that comes here often. Thank youOrdered a #12 and #15, I’ve come here a lot since I live a couple blocks away, but this order was by far the worst I’ve ever had, they literally gave bread that was more stale than a brick, biting into the sandwich literally cut up my mouth. This is unacceptable, corporate needs to take a look at this location. I’m extremely disappointed to have given this place my money.
A truly magnificent meat sandwich establishment! Every detail is conceived of, and burnished to a high gloss.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant the J J Gargantuan, Spicy East Coast Italian
Extremely disappointed in this location! Went through the drive through and ordered a #7 spicy east coast Italian with extra hot peppers and extra oil and vinegar. Of course I don't think to unwrap my wrapped sandwich in the drive thru which I didn't realize you are suppose to do for this location to check to make sure it's done properly. Made it home, to find, they added nothing but meat, Mayo, cheese, and lettuce. I called them and let them know I was on my way, they promised a refund and to fix my sandwich with me showing the old sandwich and receipt. I arrived and showed them the sandwich with the receipt in which they told me on my receipt it said "EZ peppers and sauce". I don't even know what the hell that means. He said that was me saying I didn't want any. Asking for extra and asking for non are two very different things. He eventually made me a new sandwich and literally gave me a cookie. No refund like promised. AVOID THIS LOCATION! They seriously struggle they couldn't even cut my pickle I ordered in quarters they barely cut it in half! I would have been less upset if they would have followed through on their promise of a refund since I had to drive all the way back. AVOID THIS LOCATION!!!
Food: 1
Service: 1
Was hoping to eat my $20 sandwich inside the store in relative peace. The death metal at full volume prevented me. I kindly asked the punk behind the register if he could change the music or turn it down. After he stared me down as if he was going to fight me, he asked what I wanted to listen to. I just left. I’ve been going to Jimmy John’s 2-3X weekly. I will never spend another dime at Jimmy John’s.
Service: 1
Staff did a good job making the orders with exception of including bacon. Miss that one and that’s a biggie however the staff to special had one celiac in our party and the gentleman behind the counter
Dietary restrictions: Celiac friendly but potential for cross contamination is still there (bread) however staff will go the extra mile to take care of those with gluten allergies
Atmosphere: 4
Food: 4
Service: 5
Why is this place always grossly understaffed? I’m either getting turned away due to long wait times or there is one employee in the store during rushes. It’s almost never worth going to this location due to how long it takes. It’s not the staffs fault. It’s the lack of staff able to efficiently run this location at any given time
Service: 1
What happened to freaky fast? This place was so slow… several people waiting and there are at least four workers. This is the second local Jimmy John’s in Colorado Springs that is painfully slow. If you’re in a hurry, don’t think this place is going to get you in an out quick.
Service: 1
Ordered two sandwiches and after 40 minutes, I called and was put on hold for 10 minutes. When I finally was able to get someone on the phone I was told “we got big catering orders in. We can still make it for you if you want” If I want the food I’m paying for? When I said yes, I was put on hold again. lol. Never mind! Our lunch was over by then anyway. Bummer service.
What happened to freaky fast? This place was so slow… several people waiting and there are at least four workers. This is the second local Jimmy John’s in Colorado Springs that is painfully slow. If you’re in a hurry, don’t think this place is going to get you in an out quick.
Service: 1
Sloooooooow.....in line for 15min and counting...
30 min wait for 1 sandwich!!!!!!!! They say they are freaky fast more like super slow this is crazy avoid this location
Service: 1
Restaurantji Recommends
The guy with red and blue hair was so so rude. When I asked to put in my number for rewards he became even more rude and then didn’t offer me to redeem the reward I wanted. When I asked him he gave me attitude and told me that he would have to put in a whole new order. STAY AWAY FROM THIS LOCATION. this guy sucked and I am extremely disappointed with my experience.
Atmosphere: 1
Food: 2
Service: 1
so my husband ordered 3 sandwiches on my doordash account from this jimmy john’s. i get a call from them (im at work) and they tell me that they don’t have door dash drivers come there and they don’t have a driver to deliver it so we’d have to come get it. i say ok im at work, let me call my husband and i’ll call back. my husband says he fine with picking it up so i call back and let them know. they person on the phone, Jeremy, says “oh okay” in a weird way so im like “is that an issue” and he says “well we’re actually out of the stuff for one of the sandwiches” ok sir why didn’t you say that the first time you called me?????? before i called my husband to see if he’d go pick it up??? so i just told him cancel it. he said okay but on doordash it still shows as an active order. we would like our money back and i will be calling again tomorrow to speak to someone about this.
Atmosphere: 1
Food: 1
Service: 1
Professionally
Atmosphere: 5
Food: 5
Service: 5
The young man with the PINK HAIR is a very poor representation of the company!!A very nonchalant attitude and I could tell immediately that my experience was going to be a 1 out 5...It was just that!This location was out of bacon, wraps, and pickles... ordered online and still had to wait 10 minutes for him to throw something together. There was at least one thing wrong on every sandwich.The food was terrible and the customer service was the same!!Definitely a 1/5!!! From looking at the reviewsIt definitely looks like this is STANDARD for this Jimmy John's location !!No ACCOUNTABILITY at this location! Don't waste your time!
Atmosphere: 1
Food: 1
Service: 1
Updating my review to 5 stars for promptly responding to my complaint and making things right. I received a replacement order that was much better and to the standards of good quality sandwiches I’ve received in the past and as a loyal customer that comes here often. Thank youOrdered a #12 and #15, I’ve come here a lot since I live a couple blocks away, but this order was by far the worst I’ve ever had, they literally gave bread that was more stale than a brick, biting into the sandwich literally cut up my mouth. This is unacceptable, corporate needs to take a look at this location. I’m extremely disappointed to have given this place my money.
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