This place looks DISGUSTING. The table with employment advertisements looks like it's never been wiped not once. They don't put a survey code on their receipts so they can avoid bad surveys. Old chicken and a very rude manager. Too bad... KFC used to be good...
Atmosphere: 1
Food: 1
Service: 1
raynell bright
Often order two breast a biscuit and a drink. Those breasts was so hard and dry. I was too tired to go up to the counter and tell him so I picked that picked that before I threw it out my window throw it out the window is something I donot the package, but the bones of the flesh before another animal to profit off of get full off or eat it I don’t know
Atmosphere: 4
Food: 1
Service: 4
Giovanni Flores
They started digging I'm my butt and then they ask me if I wanted to get my chicken with nut on it
Elisa Henry
⭐️ 1 Star — Do Not Eat Here, Do Not Waste Your Time!
I went through the drive-thru and ordered two meals plus a leg and breast on the side. When I got home, I realized the extra chicken was missing. I called to explain and was told to come back so they could fix it.
When I arrived, the cashier admitted she forgot to ring in the two pieces and then told me I’d have to pay for them. I explained that I never got a receipt, so I had no idea the mistake was hers. I also reminded her I’d already been inconvenienced by driving back. She still refused.
Then the manager came over, and instead of handling it professionally, she rolled her eyes and said, “Get this lady her chicken so she gets out of here, I don’t have time for this.” Absolutely disgusting attitude and customer service.
Their mistake, zero accountability, and complete disrespect to the customer. I will never be back, and I strongly recommend others avoid this location. There are too many places with better food and basic human decency.
Atmosphere: 1
Food: 1
Service: 1
Sonny
Charge me for something I dint order never got my money back
Atmosphere: 1
Food: 4
Service: 1
BadDomi
Need a better costumer service.
Atmosphere: 1
Food: 1
Service: 1
Valerie Fisher
Hello, this is a serious customer complaint, I placed an order two days ago on Uber Eats, while Ubers service was outstanding KFC lacked in Service, Food quality and availability of a person to solve these issues. I placed an order for two four piece Garlic Chicken meals, one Original and one Crispy flavored. Needless to say there was absolutely no difference as to whether which on was original or crispy and most disheartening neither one tasted of the supposed Garlic flavor. The side order of mashed potatoes was thin and soupy to say the least and the gravy lacked flavor and seasoning as to say a jar of Great Value Chicken Gravy was probably more flavorful, to top it off I only received one four piece meal instead of two and the second was a three piece. The large side order of Coleslaw was far from being satisfactorily filled to measure the depth of the bowl that the product was served in. I also requested plates and was given none, there were zero eating utensils and the worst assault is there were no napkins. I purchased five Barbque sauces and received only two and also requested Sweet and Tangy sauce and received zero sauce from that as well. When I tried to contact the store the phone rang a dozen times and then went directly to a busy signal. It's sad that this may happen more often than it's expected. The price of this discourteous experience wasn't worth the extremely high price of the meal and service.
Food: 1
Service: 1
Fernando Rojas
I waited for 10 minutes to be served, as soon as they wanted to serve me they told me I had to wait 20 minutes and after 30 minutes they told me they couldn’t make my order.
Joel Watts
The bathrooms are closed. But your selling food that people eat with there hands. That's just nasty.
lucero parrilla
Bad customer service. They said their restrooms were not working. Wonder where they go urinate and defacte?
Chicken was horrible! One of the pieces we couldn't identify so one one would eat it!
Atmosphere: 4
Food: 1
Service: 4
garry west
I don’t know who eats white meat chicken breast original, but the kfc on south Academy are the worse kfc in the springs, never do they have chicken breast original because they have cooked a lot of extra crispy and no one wants all that batter on their chicken and they are stuck with it. Not good food or service at KFC South Academy. I would not recommend it to anyone it’s that bad.
Atmosphere: 2
Food: 2
Service: 1
Jazze-J jazze-J
Very unorganized staff. One shorter dark skin lady has a very bad attitude and lack of customer service skills. After waiting 30+ minutes on my online order, she tells me they are out of original chicken and with a very bad attitude told me I could get crispy or wait for the original. I told her I would wait and to make the order as it was ordered. Of course the pieces of chicken were not correct and had 3 breast and 2 very tiny wings and the 8pc bucket lacked the proper selection as well but the chicken was hot. I ordered my oder online at 755pm and received my order at 9pm, total mess of an operation, then the girl threw my order on the counter and left my drinks to water down on purpose. That not my fist encounter with her but my last!!!
Jenny
So you mess up orders and then take the phone off the hook? I'd give ZERO stars if I could because you don't even deserve 1. I will be calling corporate
Craig Gill
I've been waiting for half an hour for my food and they still can't get my order right. I won't ever be coming to this location again.
This place looks DISGUSTING. The table with employment advertisements looks like it's never been wiped not once. They don't put a survey code on their receipts so they can avoid bad surveys. Old chicken and a very rude manager. Too bad... KFC used to be good...
Atmosphere: 1
Food: 1
Service: 1
Often order two breast a biscuit and a drink. Those breasts was so hard and dry. I was too tired to go up to the counter and tell him so I picked that picked that before I threw it out my window throw it out the window is something I donot the package, but the bones of the flesh before another animal to profit off of get full off or eat it I don’t know
Atmosphere: 4
Food: 1
Service: 4
They started digging I'm my butt and then they ask me if I wanted to get my chicken with nut on it
⭐️ 1 Star — Do Not Eat Here, Do Not Waste Your Time!
I went through the drive-thru and ordered two meals plus a leg and breast on the side. When I got home, I realized the extra chicken was missing. I called to explain and was told to come back so they could fix it.
When I arrived, the cashier admitted she forgot to ring in the two pieces and then told me I’d have to pay for them. I explained that I never got a receipt, so I had no idea the mistake was hers. I also reminded her I’d already been inconvenienced by driving back. She still refused.
Then the manager came over, and instead of handling it professionally, she rolled her eyes and said, “Get this lady her chicken so she gets out of here, I don’t have time for this.” Absolutely disgusting attitude and customer service.
Their mistake, zero accountability, and complete disrespect to the customer. I will never be back, and I strongly recommend others avoid this location. There are too many places with better food and basic human decency.
Atmosphere: 1
Food: 1
Service: 1
Charge me for something I dint order never got my money back
Atmosphere: 1
Food: 4
Service: 1
Need a better costumer service.
Atmosphere: 1
Food: 1
Service: 1
Hello, this is a serious customer complaint, I placed an order two days ago on Uber Eats, while Ubers service was outstanding KFC lacked in Service, Food quality and availability of a person to solve these issues.
I placed an order for two four piece Garlic Chicken meals, one Original and one Crispy flavored.
Needless to say there was absolutely no difference as to whether which on was original or crispy and most disheartening neither one tasted of the supposed Garlic flavor.
The side order of mashed potatoes was thin and soupy to say the least and the gravy lacked flavor and seasoning as to say a jar of Great Value Chicken Gravy was probably more flavorful, to top it off I only received one four piece meal instead of two and the second was a three piece. The large side order of Coleslaw was far from being satisfactorily filled to measure the depth of the bowl that the product was served in.
I also requested plates and was given none, there were zero eating utensils and the worst assault is there were no napkins. I purchased five Barbque sauces and received only two and also requested Sweet and Tangy sauce and received zero sauce from that as well.
When I tried to contact the store the phone rang a dozen times and then went directly to a busy signal. It's sad that this may happen more often than it's expected. The price of this discourteous experience wasn't worth the extremely high price of the meal and service.
Food: 1
Service: 1
I waited for 10 minutes to be served, as soon as they wanted to serve me they told me I had to wait 20 minutes and after 30 minutes they told me they couldn’t make my order.
The bathrooms are closed. But your selling food that people eat with there hands. That's just nasty.
Bad customer service. They said their restrooms were not working. Wonder where they go urinate and defacte?
Restaurantji Recommends
Chicken was horrible! One of the pieces we couldn't identify so one one would eat it!
Atmosphere: 4
Food: 1
Service: 4
I don’t know who eats white meat chicken breast original, but the kfc on south Academy are the worse kfc in the springs, never do they have chicken breast original because they have cooked a lot of extra crispy and no one wants all that batter on their chicken and they are stuck with it. Not good food or service at KFC South Academy. I would not recommend it to anyone it’s that bad.
Atmosphere: 2
Food: 2
Service: 1
Very unorganized staff. One shorter dark skin lady has a very bad attitude and lack of customer service skills. After waiting 30+ minutes on my online order, she tells me they are out of original chicken and with a very bad attitude told me I could get crispy or wait for the original. I told her I would wait and to make the order as it was ordered. Of course the pieces of chicken were not correct and had 3 breast and 2 very tiny wings and the 8pc bucket lacked the proper selection as well but the chicken was hot. I ordered my oder online at 755pm and received my order at 9pm, total mess of an operation, then the girl threw my order on the counter and left my drinks to water down on purpose. That not my fist encounter with her but my last!!!
So you mess up orders and then take the phone off the hook? I'd give ZERO stars if I could because you don't even deserve 1. I will be calling corporate
I've been waiting for half an hour for my food and they still can't get my order right. I won't ever be coming to this location again.
Loading...