I will never support this establishment in particular again and neither should you.
Take your money to an operation who cares about their customers.
So to start this, I've worked customer service and fast food so I understand sometimes things go wrong.
This isn't just that.
This was the singular worst customer service experience I've ever had at any establishment.
They were not busy when I showed up and I placed an order for two basic sandwiches for curbside pickup.
As we pass the 15 minute waiting mark, I've had employees hanging out, outside around my car and nobody bringing my two hot and spicies.
So I call the store and explained the situation and they said they didn't have any mobile orders so I gave them my order number and what it was and they said they'd have it right out.
And they did. Within moments, my order was brought to me with an employee with a headset on who instead of apologizing to me, the customer, talked into her headset and presumably, at the time for some reason, another employee, "Yeah we're having problems with mobile orders," and walked away.
I reached into the bag and found that my sandwiches were barely warm at all and had the proper order number on the receipt so I said, "Excuse me."
She continued to walk away.
Then as she was getting further, I said it again loud enough for her to certainly hear me.
She continued to walk away and acted as if she couldn't hear me (which she undoubtedly could).
So I took the food inside and waited and eventually spoke to an employee who was the one and only saving grace of my entire experience. She handled the situation nearly perfectly and said the sandwiches could be remade.
She told another employee that James would be remaking it for me so that he knew to keep an eye out.
Within a minute, James called out the order and the person who was supposed to be on lookout for this order decided restocking was more important than taking care of customers.
A few minutes went by and there was still confusion amongst the staff.
Then a manager came over and decided the right thing to ask me was, "Did you have four sandwiches?"
She decided to put the blame on me for their shortcomings and asked a question framed to make me the problem instead of something neutral or asking her staff.
I explained the situation, yet again because communication at this store is not something that appears to be present in their structure with customers or one another and five minutes after I walked in and 4 after my order was made, I got my slightly warmer 10 minutes fresher sandwiches I paid for 20 minutes ago.
I will never support this establishment in particular again and neither should you.
Take your money to an operation who cares about their customers.
C7855HHnathanh
Don't go here. They are lazy, incompetent, and provide the worst customer service I've literally ever had in my entire life.
OsoKlem
Brian is the best employee that's taken care of me at the drive-thru always helping with suggestions and very personable.
Atmosphere: 4
Food: 4
Service: 5
China Cat Sunflower
Went inside and ordered one single sausage McMuffin. Been standing here for like 8 minutes waiting for a single McMuffin because of a “large DoorDash order” and the drive thru. HIRE MORE PEOPLE if you cannot handle one customer in the store! 😡
Service: 1
Nick Aldas
If i could rate it one star I would my grand daughter called asking then he hung up then my grandson called he got hung up on 1 STAR!!!!
Atmosphere: 1
Food: 1
Service: 1
Luke Watkins
Aaron has amazing service! I drive out of my way to go to this location. Thanks Guys!
Atmosphere: 2
Food: 3
Service: 5
James Harvey
Dear lord, 20 employees here but can’t get food out for 30 minutes
Atmosphere: 1
Food: 1
Service: 1
LBows Redfeather
I love this location. I'm here almost every day. They do a fantastic job with everything. Their management is top knotch!
Mya Do
Made a pick up order and waited 45 mins for a happy meal….
Atmosphere: 1
Food: 1
Service: 1
jake Martin
Messed up my order at first but then fixed it quick with no questions asked. Thank y’all. Plus! Unlocked bathrooms :)
Sloppy! Never order from this mcdonalds they dont get anything right. They dont know how to check an order and the just throw food in a bag. Liers said they didnt have Frappes either they're just lazy and incompetent!
Food: 1
Service: 1
atheana riffe
The staff was very on edge. Had attitude. The service took forever to get the food. They all were to busy fighting to actually do their job. Finding someone to actually be at the counter was like yanking teeth. Seemed like noone knew their places or their job. I heard one cussing another calling a fellow employ stupid after they left to drop an order outside. I heard more gossip and talking and more being rude. I ordered my food online. Waited 30 minutes if not longer. Still yet to see someone at the counter or be helped. Ya definitely not cool. Noone knew where my order went. Just been waiting.
Atmosphere: 1
Food: 2
Service: 1
Blake
Sat at the window for 5 minutes and nobody could even bother coming to the window to give me my drink or let me know that they’re lazy/slow so it’ll be some time for my food. Rude manager (bald African American man) finally gives me my food and didn’t give me my drink. I told him I didn’t receive it yet and he gave me an attitude like I was bothering him by asking him for my drink. Pathetic service
I will never support this establishment in particular again and neither should you. Take your money to an operation who cares about their customers. So to start this, I've worked customer service and fast food so I understand sometimes things go wrong. This isn't just that. This was the singular worst customer service experience I've ever had at any establishment. They were not busy when I showed up and I placed an order for two basic sandwiches for curbside pickup. As we pass the 15 minute waiting mark, I've had employees hanging out, outside around my car and nobody bringing my two hot and spicies. So I call the store and explained the situation and they said they didn't have any mobile orders so I gave them my order number and what it was and they said they'd have it right out. And they did. Within moments, my order was brought to me with an employee with a headset on who instead of apologizing to me, the customer, talked into her headset and presumably, at the time for some reason, another employee, "Yeah we're having problems with mobile orders," and walked away. I reached into the bag and found that my sandwiches were barely warm at all and had the proper order number on the receipt so I said, "Excuse me." She continued to walk away. Then as she was getting further, I said it again loud enough for her to certainly hear me. She continued to walk away and acted as if she couldn't hear me (which she undoubtedly could). So I took the food inside and waited and eventually spoke to an employee who was the one and only saving grace of my entire experience. She handled the situation nearly perfectly and said the sandwiches could be remade. She told another employee that James would be remaking it for me so that he knew to keep an eye out. Within a minute, James called out the order and the person who was supposed to be on lookout for this order decided restocking was more important than taking care of customers. A few minutes went by and there was still confusion amongst the staff. Then a manager came over and decided the right thing to ask me was, "Did you have four sandwiches?" She decided to put the blame on me for their shortcomings and asked a question framed to make me the problem instead of something neutral or asking her staff. I explained the situation, yet again because communication at this store is not something that appears to be present in their structure with customers or one another and five minutes after I walked in and 4 after my order was made, I got my slightly warmer 10 minutes fresher sandwiches I paid for 20 minutes ago. I will never support this establishment in particular again and neither should you. Take your money to an operation who cares about their customers.
Don't go here. They are lazy, incompetent, and provide the worst customer service I've literally ever had in my entire life.
Brian is the best employee that's taken care of me at the drive-thru always helping with suggestions and very personable.
Atmosphere: 4
Food: 4
Service: 5
Went inside and ordered one single sausage McMuffin. Been standing here for like 8 minutes waiting for a single McMuffin because of a “large DoorDash order” and the drive thru.
HIRE MORE PEOPLE if you cannot handle one customer in the store! 😡
Service: 1
If i could rate it one star I would my grand daughter called asking then he hung up then my grandson called he got hung up on 1 STAR!!!!
Atmosphere: 1
Food: 1
Service: 1
Aaron has amazing service! I drive out of my way to go to this location. Thanks Guys!
Atmosphere: 2
Food: 3
Service: 5
Dear lord, 20 employees here but can’t get food out for 30 minutes
Atmosphere: 1
Food: 1
Service: 1
I love this location. I'm here almost every day. They do a fantastic job with everything. Their management is top knotch!
Made a pick up order and waited 45 mins for a happy meal….
Atmosphere: 1
Food: 1
Service: 1
Messed up my order at first but then fixed it quick with no questions asked. Thank y’all. Plus! Unlocked bathrooms :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This was hands down the worst I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Sloppy! Never order from this mcdonalds they dont get anything right. They dont know how to check an order and the just throw food in a bag. Liers said they didnt have Frappes either they're just lazy and incompetent!
Food: 1
Service: 1
The staff was very on edge. Had attitude. The service took forever to get the food. They all were to busy fighting to actually do their job. Finding someone to actually be at the counter was like yanking teeth. Seemed like noone knew their places or their job. I heard one cussing another calling a fellow employ stupid after they left to drop an order outside. I heard more gossip and talking and more being rude. I ordered my food online. Waited 30 minutes if not longer. Still yet to see someone at the counter or be helped. Ya definitely not cool. Noone knew where my order went. Just been waiting.
Atmosphere: 1
Food: 2
Service: 1
Sat at the window for 5 minutes and nobody could even bother coming to the window to give me my drink or let me know that they’re lazy/slow so it’ll be some time for my food. Rude manager (bald African American man) finally gives me my food and didn’t give me my drink. I told him I didn’t receive it yet and he gave me an attitude like I was bothering him by asking him for my drink. Pathetic service
Good customer service.
Loading...