We've eaten here several times and had great service and food each time. The employees are so pleasant and nice and make you feel at home.
Atmosphere: 5
Food: 5
Service: 5
Marilyn Emuslan
We went to this location and upon ordering the service person said he can not hear us so we talked louder then automatically he scream and said je refused to serve and made us leave. To the owner of this restaurant, you need to check your employees. They even gave me the dirty finger. No wonder why there was no one there to eat. Both employees were talking and ignore us when we enter. Is if because we are Asian?Very bad service. Today is 05/16/23 and my name is Marilyn Emuslan. You can message me and I can give you my number.
Xen P
Says it's open, but it's not. They need to update the business hours
Trang D.
So I was looking forward to a new place to eat. I ordered a combination salad, which is decent but missing the all importance shrimp chip. We also ordered the Large special Pho, minimal meat, but the kicker is, it came out with cilantro instead of basil. I had to ask for the basil in which they brought out two stems. Fine no problem. The worst part is we ordered two Vietnamese coffee. It was obvious that they used the instant powder coffee and added condensed milk. Literally the worst coffee I ever had. I couldn't even stomach a second sip. I don't think you could pay me to come back to this place.
Shiloh A.
Customer Service big thumbs DOWN! -Only wanted 2 boba drinks, lady sounded like she didn't want to even do it by the sounds she was making. -No sign whatsoever stating that she only takes cash. When we presented we was paying with card, she told us "Next time bring cash" BUT I DONT GET IT , she has a card payment machine right on the counter! Why do you grumble about not paying with cash?!?! -BOBA "tapioca balls" is not the typical chewy ones, tastes like it was dried out for a long period of time. The balls was falling apart and straight up not good.
Lorraine C.
Ok, I don't want to sound like I don't love this place because this place is our Go To place for Pho and is normally appears to be very clean. However, I was pretty disappointed in how they're handling COVID. The host greeted people with no face mask at the door and when I asked for hot sauce, I observed the waitress take the bottles from a table that just had customers and passed it right to our table without wiping the bottles! I didn't even see her wipe the table after she picked up the dirty plates!! Pho Bar and Grill, please take your customers health seriously!
bryanl342
Mall kind of dying out, but food court had a pretty good selection of food. All sorts of food, few dessert places
Jerry B.
Nice presentation, and very clean. Unfortunately their recipes are just not any good. Very disappointing. There are many other places that are much better.
Laura Y.
Pho was okay, compared to other places in Colorado Springs. Service wasn't that great. We asked our server for an empty bowl for our son and she forgot to bring it out. My husband didn't get his drink until I asked the server for his drink.
S M.
Food is tasty, service leaves MUCH to be desired. Our first time in, the server seemed confused as she came back to the table several times to ask our order because she never wrote it down. One person at our 4 person table didn't get their food until everyone else was done eating. Awkward. Then she refused to show us the bill & demanded money. Turns out all our checks were inaccurate. Second time, tried to order online but they had already closed, thus confusing the ubereats guy & myself. Third time, was able to call in the order for pickup but just barely. Server was once again confused taking my order. Each time was an order directly from the menu with no changes. Its all too much just trying to get some pho, go elsewhere.
Wow! I saw that this place had great reviews, so I decided to shake up my usual pho delivery order. We had the spring rolls, rare beef pho, and chicken pho. Compared to some other places I've ordered from this place was pretty inexpensive, which I always appreciate. The delivery came earlier than expected too! I also liked that you could choose the size that you ordered - this way I was full but not over-stuffed like I usually feel with pho. The flavors were amazing, and I highly recommend this place!
Jordan A.
My first time trying pho and was very very pleased with the taste. Our waiter was also so genuinely nice and amazing! I really recommend this place if you are craving authentic pho and more from here! Definitely will be back soon!
Madison A.
The absolute best Pho I've ever had. Not only was the food amazing but the service was exceptional!!! Would definitely recommend this to anyone in the area! I will be back!
Amy F.
Even though this place inside Citadel Mall, you can forget about it. It's not the typical food court food, it's a very good restaurant. Pros: They aren't busy on the weekdays during the day, as we were able to get seated fairly quickly. We ordered the Vietamese egg rolls, which come 4 to an order cut in half. Fish sauce was good but don't recommend wrapping them in the lettuce as that just didn't work. Or maybe we rolled incorrectly? I got the beef and flank pho. Broth isn't like other pho places, this was way more subtle. But a good unique flavoring. Husband ordered the combo rice noodle dish. A nice surprise was how big the shrimp was. I was expecting small to medium, nope, these were almost tiger prawns. The big good ones. Cons: His soda didn't have as much carbonation as it normally would. Pat dry the lettuce before trying to put anything, aka the egg roll and noodles, on it. Honestly we know how to read a menu as we had time, but to be given a presentation we didn't need. We didn't want to be rude so we let him explain everything everytime he came by. Recommended? Yes. Prices are reasonable, less than $40 with tip. We will be back.
Billy P.
This is the second time I've been in this place. Love the food. I had the lomo saltado. It's amazing. I'm Peruvian and I can assure you is amazing. It's made with filet Mignon. Soups are really good. Drinks are amazing. Had the lychee lemonade and watermelon drink. So good. I'll come back for sure.
We've eaten here several times and had great service and food each time. The employees are so pleasant and nice and make you feel at home.
Atmosphere: 5
Food: 5
Service: 5
We went to this location and upon ordering the service person said he can not hear us so we talked louder then automatically he scream and said je refused to serve and made us leave. To the owner of this restaurant, you need to check your employees. They even gave me the dirty finger. No wonder why there was no one there to eat. Both employees were talking and ignore us when we enter. Is if because we are Asian?Very bad service. Today is 05/16/23 and my name is Marilyn Emuslan. You can message me and I can give you my number.
Says it's open, but it's not. They need to update the business hours
So I was looking forward to a new place to eat. I ordered a combination salad, which is decent but missing the all importance shrimp chip. We also ordered the Large special Pho, minimal meat, but the kicker is, it came out with cilantro instead of basil. I had to ask for the basil in which they brought out two stems. Fine no problem. The worst part is we ordered two Vietnamese coffee. It was obvious that they used the instant powder coffee and added condensed milk. Literally the worst coffee I ever had. I couldn't even stomach a second sip. I don't think you could pay me to come back to this place.
Customer Service big thumbs DOWN! -Only wanted 2 boba drinks, lady sounded like she didn't want to even do it by the sounds she was making. -No sign whatsoever stating that she only takes cash. When we presented we was paying with card, she told us "Next time bring cash" BUT I DONT GET IT , she has a card payment machine right on the counter! Why do you grumble about not paying with cash?!?! -BOBA "tapioca balls" is not the typical chewy ones, tastes like it was dried out for a long period of time. The balls was falling apart and straight up not good.
Ok, I don't want to sound like I don't love this place because this place is our Go To place for Pho and is normally appears to be very clean. However, I was pretty disappointed in how they're handling COVID. The host greeted people with no face mask at the door and when I asked for hot sauce, I observed the waitress take the bottles from a table that just had customers and passed it right to our table without wiping the bottles! I didn't even see her wipe the table after she picked up the dirty plates!! Pho Bar and Grill, please take your customers health seriously!
Mall kind of dying out, but food court had a pretty good selection of food. All sorts of food, few dessert places
Nice presentation, and very clean. Unfortunately their recipes are just not any good. Very disappointing. There are many other places that are much better.
Pho was okay, compared to other places in Colorado Springs. Service wasn't that great. We asked our server for an empty bowl for our son and she forgot to bring it out. My husband didn't get his drink until I asked the server for his drink.
Food is tasty, service leaves MUCH to be desired. Our first time in, the server seemed confused as she came back to the table several times to ask our order because she never wrote it down. One person at our 4 person table didn't get their food until everyone else was done eating. Awkward. Then she refused to show us the bill & demanded money. Turns out all our checks were inaccurate. Second time, tried to order online but they had already closed, thus confusing the ubereats guy & myself. Third time, was able to call in the order for pickup but just barely. Server was once again confused taking my order. Each time was an order directly from the menu with no changes. Its all too much just trying to get some pho, go elsewhere.
Restaurantji Recommends
Wow! I saw that this place had great reviews, so I decided to shake up my usual pho delivery order. We had the spring rolls, rare beef pho, and chicken pho. Compared to some other places I've ordered from this place was pretty inexpensive, which I always appreciate. The delivery came earlier than expected too! I also liked that you could choose the size that you ordered - this way I was full but not over-stuffed like I usually feel with pho. The flavors were amazing, and I highly recommend this place!
My first time trying pho and was very very pleased with the taste. Our waiter was also so genuinely nice and amazing! I really recommend this place if you are craving authentic pho and more from here! Definitely will be back soon!
The absolute best Pho I've ever had. Not only was the food amazing but the service was exceptional!!! Would definitely recommend this to anyone in the area! I will be back!
Even though this place inside Citadel Mall, you can forget about it. It's not the typical food court food, it's a very good restaurant. Pros: They aren't busy on the weekdays during the day, as we were able to get seated fairly quickly. We ordered the Vietamese egg rolls, which come 4 to an order cut in half. Fish sauce was good but don't recommend wrapping them in the lettuce as that just didn't work. Or maybe we rolled incorrectly? I got the beef and flank pho. Broth isn't like other pho places, this was way more subtle. But a good unique flavoring. Husband ordered the combo rice noodle dish. A nice surprise was how big the shrimp was. I was expecting small to medium, nope, these were almost tiger prawns. The big good ones. Cons: His soda didn't have as much carbonation as it normally would. Pat dry the lettuce before trying to put anything, aka the egg roll and noodles, on it. Honestly we know how to read a menu as we had time, but to be given a presentation we didn't need. We didn't want to be rude so we let him explain everything everytime he came by. Recommended? Yes. Prices are reasonable, less than $40 with tip. We will be back.
This is the second time I've been in this place. Love the food. I had the lomo saltado. It's amazing. I'm Peruvian and I can assure you is amazing. It's made with filet Mignon. Soups are really good. Drinks are amazing. Had the lychee lemonade and watermelon drink. So good. I'll come back for sure.