Ruffrano's Hell's Kitchen Pizza Colorado Springs

Kyle makes some delectable pizzas and calzones. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Regular Pizza

DISGUSTING, UNPROFESSIONAL SERVICE. My cousin and I went in to grab a bite to eat and an application for him. The tall, white male with glasses was insanely rude from the very start and didn’t want to give us an app even though it says “now hiring” on the window. He acted like taking our food order was an inconvenience to him as well. My cousin then called after we left to see when the hiring manager would be in. This same man (tall white guy w glasses) answered the phone and refused to tell him when the manager would be in. He was cussing and displaying the most unprofessional behavior I’ve ever seen. He hung up on us several times and then wouldn’t answer the phone after that. I guess he isn’t aware that this is a business and not his personal cell. We will be sticking to the manitou location because we’ve never had a bad experience there!

Atmosphere: 1

Food: 2

Service: 1

Not really happy with my order this time. I ordered to go and I ask for half four cheese pizza and half pepperoni large pizza. At the beginning I asked if it's okay to do a half and I purposely asked for 4 cheese first as the first half and pepperoni as the second half. I never thought of asking to see if the order that was taken was correct or not. For I've ordered from here before and I've never had that issue. But apparently when my mom went to pick up the pizza they gave here half a regular cheese pizza and half pepperoni. I mean I know this sounds petty but I'm not happy that my order tbh. It's sucks that there was a misinterpretation of what I said vs what was put on the pizza. I guess next time I'll repeat I want 4 cheese pizza and say not regular cheese pizza. That's two different things in my opinion.
BUT aside from all that they gave my mom two free four cheese pizza slices on top of the large pizza. And the teriyaki wings were good too like always. I like their wings compared to a lot of other wings in the city. We will be coming back just have to my order more clear next time.

Dietary restrictions: Gluten free crust

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Wings, Regular Pizza, White Pizza Slice

Ordered a grandma's pie with my friends for lunch, was probably the best 1 over had

Atmosphere: 5

Food: 5

Service: 5

ITS important that the OWNER (not a manager) reaches out to me. Before this review gets alot worse . We are very angry. And like to resolve this in a reasonable manner
Thank you .

Atmosphere: 1

Food: 1

Service: 1

Very good customer service, really good atmosphere. Really good pizza.Keep up the good work guys!

Atmosphere: 5

Food: 5

Service: 5

GREAT pizza!

Atmosphere: 5

Food: 5

Service: 5

Great place, good food, and friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings, Meat Lovers Pizza

PLACE IS A DAMN JOKE...
UR PIZZA LOOKS LIKE ASS...
DOESNT TAKE 40 MINS FOR ONLINE ORDER 1 PIZZA AND WINGS!!!!!!

Atmosphere: 1

Food: 1

Service: 1

You can get pizza by the slice, which is unique. Not many places offer that any more.

There were 8 different pizzas offered by the slice. Also have wings and knots.

Price is really good. Slice, 3 knots, and a drink for less than $7.

Ordered the calzone for take out. The service was good but the food was only okay. It looked really dry. Compared to the other photos shown, it looked like a step was forgotten after it was taken out. The sauce was spicy, which was good, but it was also very salty. It made it difficult to eat. Also, there was not a lot of filling. Lots of dough, not much sausage or much of anything.

Atmosphere: 4

Food: 4

Service: 5

lmao didn't even get a chance to order. I walked in asked a question and was met with sarcasm and rudeness.
"Do you guys sell pizza by the slice?"
"No don't look at the pizza up in the front and don't look at any of the menu."
"Okay thank you!"
I proceeded to walk out thinking he was serious and was met with laughter.
How was I to know if the rude skinny guy with glasses in the front was joking.
Would've liked to try the food but the customer service grossed me out entirely.🤷‍♂️

Atmosphere: 1

Food: 1

Service: 1

Stopped in for a quick slice. So delicious!

Atmosphere: 3

Food: 5

Service: 5

New York City's best pizza? Yea, ok. It's not even close. It's basically fancy Domino's.

Atmosphere: 5

Food: 1

Service: 5

This place unfortunately seems to have an issue with customer service, and timely food.

Coming from a background of being a Chef since the 90s, Pizza was my fork of unemployment or vacation. Meaning when I would need a break from, cooking for the rich and famous, or burnt out, I would grab a job in a pizza restaurant. I have been able to toss a pie since I was 15 in 1989. So when I speak on pizza, take comfort in the fact that I know my stuff from Chicago style deep dish to old school New York Style to $50 personal ruffle shaved foccicia, this includes managing them as well.

After the change in management of Killer Pie, our record label started looking into a passable replacement of New York Style Pizza in Colorado Springs. After a couple recommendations we tried Ruffrano's So called Hell's Kitchen Pizza.

I will start with saying that the pizza is passable at best. Is it $25-30 a pizza passable? No. Especially when it takes 2 guys 30 minutes to make a single pizza when there are people sitting waiting but, would rather chat than make food.

The last 2 times we stopped in we ordered 1 large pepperoni pizzas, and 6 knots, considering the knots had been sitting in the display window for god knows how long and we were the only customers, should have take no longer than 15-20 minutes.

It took 30 minutes just for them to put it in the oven. By the time we got our pizza last time we had been sitting on their little couch in the crammed waiting area, while the teo guys working sat there a gabbed and made no efforts to check on their customers.

This time, which was the last straw.

Tonight is my wife's birthday, and the first time she has gotten to celebrate with her sister in 30+ years and niece as well as her parents.

Her sister ordered 3 pies through Doordash. 2 large pepperoni pizzas, and 1 small Hawaiian.

It took another hour for the food to show up as expected, the driver had gotten there 15 minutes l, after the order was placed, she waited another 20 minutes before the food was ready.

When it got here, we received 3 pie, 1 lg 1/2 pepperoni, 1/2 cheese, 1 small cheese, and 1 small 1/2 Hawaiian and 1/2 cheese.

Figuring it was probably a 420 mistake being Colorado, we called the shop as the Pepperoni was my wife's request for her birthday.

We were interrupted from the beginning of the call, and treated as though we were in the wrong and argued with from the start to the point we, ended the call from the poor attitude and aggressive attitude towards the customer. As I am disabled this was done on speaker so, everyone in the house heard the attitude we were given.

Being that all but, one of the people here are business owners as well I can say. If one of our employees had ever talked to a customer the way we were dealt with today over a mistake on the side of the vendors (doordash/hell's kitchen pizza) they would be unemployed as of tomorrow morning.

The fact that they only make a passable pizza for the price, and they definitely do not have the skill or composure to handle a slow night, I would hate to see how they handle a busy night.

Either way, they have lost our personal and professional business. I would rather order from Little Caesars.

Atmosphere: 1

Food: 3

Service: 1

First but definitely not the last time here. Excellent service, Kyle was fast friendly and funny. They have a great slice system and unbeatable prices/combos for quality eats. I LOVED the Hellfire knots, perfect amount of kick and flavor. The atmosphere is very relaxed, no uppity vibes I've experienced at other pizza joints in the area. Food came out quick & they have a 10% military discount. I was so busy enjoying myself I forgot to take pictures of my food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hellfire Knots