Shangri-La Restaurant

Sorry guys. This used to be the favorite in town.
They told us 45 minutes for our order, so we showed up after 70 minutes to be safe. A total of 2 hours and 50 minutes later, still no food. Just a medium order for 4 people. Im sure the team was working hard, but your systems and managers sucked on this one. The waiting lobby was full of people clowning this place. They also stopped answering their phone line, we observed this as we waited near 2 hours past the expected time. The worst was when they didn’t even staff the desk, which would not allow customers to cancel the order.

Atmosphere: 1

Food: 4

Service: 1

Nothing special, I expected authentic Asian cuisine, but unfortunately it was Americanized Asian food. Not horrible, but a little too costly for what you get .

Atmosphere: 3

Food: 3

Service: 4

By far the best sweet and sour chicken I have eaten from any restaurant so far. Remarkable food.

Atmosphere: 5

Food: 5

Service: 5

I ordered from here tonight. The won ton soup was amazing. Kiddos loved the crab rangoon. The only complaint was too many bell peppers in the orange chicken.

I was very disappointed in how tasteless the combo fried rice and broccoli chicken were. The prices are high so expected a yummy gourmet taste. Not sure what the hype is all about. New China Kitchen 2 is much more tasty but they were closed so decided to try this one. Won’t go back! Will stick with my fav, New China Kitchen 2 on Barnes.

Food: 2

Excellent food and service

Atmosphere: 5

Food: 5

Service: 5

Great Chinese food. This is the best I’ve found in Colorado Springs so far. Plus the service is friendly and pleasant. I’ve done take out multiple times and it’s always been consistently good.

Atmosphere: 3

Food: 5

Service: 5

Do not order on a holiday like Christmas Eve. They do not limit/control the number of orders they accept. You will not get food earlier than 2 hours late. Otherwise, it’s decent Chinese food on a non-holiday.

Atmosphere: 2

Food: 3

Service: 2

Shangri-La is my favorite place for Chinese food. The food is delicious, and they are always willing to work with my dietary restrictions. Their kindness and service is the BEST! I highly recommend Shangri-La!

Atmosphere: 5

Food: 5

Service: 5

I used to be a regular customer before covid. With new owners, it has greatly affected the quality of food. The meat is mushy. The soup is way too thick. Every dish was drowning in thick sauce. I spent close to $100 and it was all put in the trash.

Atmosphere: 4

Food: 1

Service: 3

The food is so good but we dont get fortune cookies 😩

Shangri-La is one of those old favorites, nothing changes and their food and service is consistently good. Three of us each ordered the dinner combo meals, which includes egg roll, crab rangoon, cup of soup, and chicken wing, plus an entree. We had orange chicken, chicken and broccoli, and sesame chicken. The meat is tender and cooked perfectly. Each sauce is delicious. Service is excellent, our soup came out within minutes of ordering - and food kept coming. Our server was very attentive, professional, and personable. Great place to go when you want some Chinese comfort food.

Atmosphere: 4

Food: 5

Service: 5

Excellent food choices and they are delicious. Wonderful service!

Atmosphere: 5

Food: 5

Service: 5

Nice place

Atmosphere: 5

Food: 5

Service: 4

I accidentally ordered from this location. We always go to the East location. I wish I would have just cancelled the order.

The food was loaded with grease, like it was already cooked for hours, we were only an extra ten minutes from the other location. So, this wasn’t the reasoning for the poor quality of food.

The chicken was the same way, tasted like it wasn’t even cooked to order. Needless to say, we didn’t even finish dinner. Never again. I will ensure I have the correct location next time.

Atmosphere: 3

Food: 1

Service: 3