I’m not one to normally post reviews. But this was bad. Milkshake machine was broken, once again. But instead of telling me that when I told the name on my order, they tried to make it a different way…. It was horrific. Ordered a large cheesecake master shake (my favorite one to get) for my partner and I to split…but instead received a milkshake with cheesecake syrup at the bottom of cup. They use clear cups now, so it was very visible. I put my straw in and tasted it, yep straight syrup. The guy had already walked away. I honked my horn slightly to get their attention again. That’s when he informed me that their machine was broken (once angain) and they had to make it a different way. I asked if I could just get a refund because it is disgusting and then he told me I had to call a number to get a refund. So, I said I would try to get something else that’s equal the price, he suggested a blast. The price was someone similar (cheaper) but I said sure.I get the blast and it is like half the size cup and isn’t even filled to the top of the cup, nonetheless the top of the lid…. So I said, it’s not even full. He said he could possibly add more to it. At this point I was done, and just left.Never going back again. If you want a sonic milkshake, I strongly suggest going to a different location, than the one on AUSTIN BLUFFS.I would post pictures if I could.
POGO Spoof
This place sucks especially Kevin B.
Atmosphere: 1
Food: 3
Service: 1
lauren williams
My friend found a damn fingernail in her drink. Matter a fact *3 broken pieces of a fingernail. We tried to call multiple times (at different times) to comment about it & they wouldn’t answer
Food: 1
Service: 1
Sarah Olson
The young lady at the drive thru window, during the week is Excellent! She is Courteous and does her job well. I am tried if lack of Customer Service in this town. She is an example how do be respectful to customers! I drive past 2 sonics to go to this one inarticulate. Thank you!
Atmosphere: 5
Food: 4
Service: 5
Devin Kormanik
Sat in drive thru for 10 minutes and didn't even have someone take my order at 3:45 in the afternoon
Ian Switall
Twice i have come around 9 and after about 20 minutes in the drive thru everyone has just given up and left without having orders taken
Shane Espinoza
Soggy tator tots and onion rings, over cooked chicken. Horrible service. Worse sonic I have been too. No hamburgers or ice cream. The manager needs to learn to order.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Espinoza
No ice cream or burgers. Great they told us ahead. However they over cooked the chicken. Very chewy. Then we got 6 onion rings. We were informed that is a order of onion rings. Worse sonic we have gone too. ????
Atmosphere: 1
Food: 1
Service: 1
Dane B
Bunch of clowns. Stopped and got a sonic blast. Looking forward to my ice cream treat. The guy hand me the sonic blast and then proceeds to tell me that they don’t have spoons. I asked him what I was supposed to do with a sonic blast without a spoon. He just said I don’t know. bunch of idiots.
Barry D (BD)
This is by far the worst location in the Springs and it shows. My most recent experience was hearing they were out of meat for burgers….On a Sunday afternoon no less. On other occasions they have messed up my order and I have received the wrong products after waiting in line for nearly 20 minutes. Their response for these issues is to contact the management, but it’s useless. They have had plenty of complaints and they are very well aware. Something should have been done by now. Your best bet, is to avoid this location like the plague.The other locations seem to be managed significantly better.
the people thear needs a atitude check and no more stafome cups for the route 44 drinks are kidding
Atmosphere: 1
Food: 1
Service: 1
Melissa Rohn (Missy)
If you want to wait forever for I'll prepared food because 90% of the staff is outside getting high in the parking lot then this pile of trash is for you.
Atmosphere: 1
Food: 1
Service: 1
April M.
Absolutely so happy with my cherry limeade, the fruit is always in it and made delicious,Nice staff and not a long wait time, food was right and good, definitely recommend this sonic.
Atmosphere: 5
Food: 5
Service: 5
Coltcobra I
This place sucks can’t get anything right and takes forever
I’m not one to normally post reviews. But this was bad. Milkshake machine was broken, once again. But instead of telling me that when I told the name on my order, they tried to make it a different way…. It was horrific. Ordered a large cheesecake master shake (my favorite one to get) for my partner and I to split…but instead received a milkshake with cheesecake syrup at the bottom of cup. They use clear cups now, so it was very visible. I put my straw in and tasted it, yep straight syrup. The guy had already walked away. I honked my horn slightly to get their attention again. That’s when he informed me that their machine was broken (once angain) and they had to make it a different way. I asked if I could just get a refund because it is disgusting and then he told me I had to call a number to get a refund. So, I said I would try to get something else that’s equal the price, he suggested a blast. The price was someone similar (cheaper) but I said sure.I get the blast and it is like half the size cup and isn’t even filled to the top of the cup, nonetheless the top of the lid…. So I said, it’s not even full. He said he could possibly add more to it. At this point I was done, and just left.Never going back again. If you want a sonic milkshake, I strongly suggest going to a different location, than the one on AUSTIN BLUFFS.I would post pictures if I could.
This place sucks especially Kevin B.
Atmosphere: 1
Food: 3
Service: 1
My friend found a damn fingernail in her drink. Matter a fact *3 broken pieces of a fingernail. We tried to call multiple times (at different times) to comment about it & they wouldn’t answer
Food: 1
Service: 1
The young lady at the drive thru window, during the week is Excellent! She is Courteous and does her job well. I am tried if lack of Customer Service in this town. She is an example how do be respectful to customers! I drive past 2 sonics to go to this one inarticulate. Thank you!
Atmosphere: 5
Food: 4
Service: 5
Sat in drive thru for 10 minutes and didn't even have someone take my order at 3:45 in the afternoon
Twice i have come around 9 and after about 20 minutes in the drive thru everyone has just given up and left without having orders taken
Soggy tator tots and onion rings, over cooked chicken. Horrible service. Worse sonic I have been too. No hamburgers or ice cream. The manager needs to learn to order.
Atmosphere: 1
Food: 1
Service: 1
No ice cream or burgers. Great they told us ahead. However they over cooked the chicken. Very chewy. Then we got 6 onion rings. We were informed that is a order of onion rings. Worse sonic we have gone too. ????
Atmosphere: 1
Food: 1
Service: 1
Bunch of clowns. Stopped and got a sonic blast. Looking forward to my ice cream treat. The guy hand me the sonic blast and then proceeds to tell me that they don’t have spoons. I asked him what I was supposed to do with a sonic blast without a spoon. He just said I don’t know. bunch of idiots.
This is by far the worst location in the Springs and it shows. My most recent experience was hearing they were out of meat for burgers….On a Sunday afternoon no less. On other occasions they have messed up my order and I have received the wrong products after waiting in line for nearly 20 minutes. Their response for these issues is to contact the management, but it’s useless. They have had plenty of complaints and they are very well aware. Something should have been done by now. Your best bet, is to avoid this location like the plague.The other locations seem to be managed significantly better.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Their service is going way
Atmosphere: 1
Food: 2
Service: 2
the people thear needs a atitude check and no more stafome cups for the route 44 drinks are kidding
Atmosphere: 1
Food: 1
Service: 1
If you want to wait forever for I'll prepared food because 90% of the staff is outside getting high in the parking lot then this pile of trash is for you.
Atmosphere: 1
Food: 1
Service: 1
Absolutely so happy with my cherry limeade, the fruit is always in it and made delicious,Nice staff and not a long wait time, food was right and good, definitely recommend this sonic.
Atmosphere: 5
Food: 5
Service: 5
This place sucks can’t get anything right and takes forever