Kid-friendliness: They very good attention to all the customers
Atmosphere: 5
Food: 4
Service: 4
Kahaili Timmsen
Worst churro ive ever had. Cold, stale, not coated in anything :( made me sad. I picked it up the second it was ready too, so mad sad
Atmosphere: 1
Food: 1
Service: 5
Deadfish Farting
Poor guy was alone at 7pm had a few people inside and online orders to do. He did an awesome job. Dude should get a raise!
Atmosphere: 5
Food: 5
Service: 5
Keagan Kellogg
My order was 25 minutes late, there was no one in line to order, and 3 employees in the building, while only one was making anything for myself and other customers waiting for pickup. Ordering online, give yourself 30 mins buffer I guess.
Artémis des Rosiers
Typically, I have a splendid experience at this location, however...my last experience has resulted in my hiatus of service. I tipped on card and in cash, and I regret it.
Horrid customer service. "Alright" food, made improperly.
When I called for toppings that were missing once I returned home, I was met with "I put several handfuls on your other sub, so just take some off and put it on the other. My subs only had 3 toppings. Not that difficult to "forget" on a app order. I was treated like an incompetent person instructed to bring my whole unaltered sandwich back (a picture would not suffice) for them to offer the proper food I ordered. The error was on a sub I bought for someone else with my purchase. I ordered six cookies, and they were all old.
I will never eat at this location again, and I recommend you do the same. Thanks for your erroneous customer service, Kelly. I placed a digital review through the owners to also receive no helpful response. I will NEVER shop here again. You shouldn't either.
Atmosphere: 2
Food: 1
Service: 1
Lisa fritzsching
Was having a very bad day, was looking forward to comfort sandwich. The young lady making the sandwich was very pleasant, but obviously new and learning...her support/manager seemed too bothered to help her and even seemed as if it was a bother to him when she asked to make sure she was making my sandwich properly...I have generally had a good experience at this location...but now I might look for a location where the employees support each other...
Atmosphere: 1
Food: 2
Service: 1
Anna Patton
I genuinely wonder what is the purpose of ordering food there online ahead of time if they never start making it till you get there and stand in line for them to even start? Placed my order, waited 5 minutes at home and drove to pick up. Soon in line for OVER 15 minutes to just hear that they never started making it. I did ask why it is never ready till we show up. Employee with a look of disgust on his face just waived his hand into the air. I don't think there is another food place on Colorado Springs with worst customer service than those one. They never have ingredients you order, food never ready, slways rude. Employee told me that ordering online means nothing and I still have to wait in line with everyone else. Can the owner say what is the reason for ordering online at all?
Atmosphere: 1
Food: 1
Service: 1
Dewyane Skyler
The employees here are rude and have an attitude problem. For example one employee there name Jennifer was wearing a mask and gost uspset when i could not hear her and asked her to speak up. She also gave attitude for the same reason to gentleman behind me as well.
Atmosphere: 3
Food: 4
Service: 1
Bee
Came in this evening to grab a bite, and the service was fantastic! When I got home and ate, the food was amazing! Definitely will be going back!
Kid-friendliness: My son loved his first subway sandwich kinda meal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Josh Mccollum
Never go here. They will do online orders until they are done. Just leave you sitting there like an idiot Then you can hear them talking in the back . It wasn't until I said I was tired of waiting that I was finally helped
Never coming back. Staff hiding in back when there was a long line wasted my short lunch on a sandwich no communication about delays. I asked for a meatball sub they said they were cold in the back and would take several minutes but then the staff brought out a fresh container when the guest behind me ordered one and they were steaming hot. Would like to speak with supervisor at this branch.
Atmosphere: 1
Food: 1
Service: 1
Morgan Gallaga
Didn't toast my sandwich like I clearly requested ok my order
Ashley Roberts
The customer service is horrible!!!...every time I've been there which was only twice I've never been greeted when I walked in. The employees don't speak to you they just make the sandwiches and don't make any conversation. There's a younger white girl with dark hair that works there that is rude and doesn't listen to any type of instructions when making sandwiches. She made a sandwich that I didn't ask for and got mad when I told her that's not wat I wanted so when she made the new sandwich she made it sloppy.She also doesn't make any eye contact and wears her hat over her eyes damn near. The second time I went a Mexican guy was rude to me and made my sandwich sloppy as well and I told him to check the bread to see if it was soft and it wasn't...this subway is beyond triffling and they should hire new staff because it's not welcoming and they don't know how to make a simple sandwich
Atmosphere: 1
Food: 1
Service: 1
Jaime Yanes
I loved the Tuna Submarine.
Atmosphere: 4
Food: 4
Service: 5
Alpacalypse
Store is clean. I'll give them that... but not much else. I ordered on the app today and even had proof of the order on my phone. Told me I could cancel it and they'd remake the order for me right there, but when i asked how to cancel it they told me i'd have to call accounts receivable or something along those lines to do so. Didn't have a phone number I could call, no option to cancel within the app. Wife went in and purchased a separate meal for me minus the soda and we went home so I could research how to get this taken care of. Phone numbers for customer care are only robits, can't get through to a human, and trying to use the website feedback for apps would lead to a website failure every time I tried to submit it. App shows my food as delivered now too, so I'm out an extra $25 on this with no way to reclaim that money. Im gonna be real with you. I think it's time to let this garbage company die. I was only visiting this store because it's cleaner than any other I'd stepped into in the lest decade or so; but scamming me out of my hard earned cash? unacceptable. Eat somewhere else. Anywhere else. So long as it's not subway. ...at the bear minimum, if you are unwilling to do that, then at least delete that damn app off your phone and dont order online. stand in line for your food.
Kid-friendliness: They very good attention to all the customers
Atmosphere: 5
Food: 4
Service: 4
Worst churro ive ever had. Cold, stale, not coated in anything :( made me sad.
I picked it up the second it was ready too, so mad sad
Atmosphere: 1
Food: 1
Service: 5
Poor guy was alone at 7pm had a few people inside and online orders to do. He did an awesome job. Dude should get a raise!
Atmosphere: 5
Food: 5
Service: 5
My order was 25 minutes late, there was no one in line to order, and 3 employees in the building, while only one was making anything for myself and other customers waiting for pickup. Ordering online, give yourself 30 mins buffer I guess.
Typically, I have a splendid experience at this location, however...my last experience has resulted in my hiatus of service. I tipped on card and in cash, and I regret it.
Horrid customer service. "Alright" food, made improperly.
When I called for toppings that were missing once I returned home, I was met with "I put several handfuls on your other sub, so just take some off and put it on the other. My subs only had 3 toppings. Not that difficult to "forget" on a app order. I was treated like an incompetent person instructed to bring my whole unaltered sandwich back (a picture would not suffice) for them to offer the proper food I ordered. The error was on a sub I bought for someone else with my purchase. I ordered six cookies, and they were all old.
I will never eat at this location again, and I recommend you do the same. Thanks for your erroneous customer service, Kelly. I placed a digital review through the owners to also receive no helpful response. I will NEVER shop here again. You shouldn't either.
Atmosphere: 2
Food: 1
Service: 1
Was having a very bad day, was looking forward to comfort sandwich. The young lady making the sandwich was very pleasant, but obviously new and learning...her support/manager seemed too bothered to help her and even seemed as if it was a bother to him when she asked to make sure she was making my sandwich properly...I have generally had a good experience at this location...but now I might look for a location where the employees support each other...
Atmosphere: 1
Food: 2
Service: 1
I genuinely wonder what is the purpose of ordering food there online ahead of time if they never start making it till you get there and stand in line for them to even start?
Placed my order, waited 5 minutes at home and drove to pick up. Soon in line for OVER 15 minutes to just hear that they never started making it.
I did ask why it is never ready till we show up. Employee with a look of disgust on his face just waived his hand into the air.
I don't think there is another food place on Colorado Springs with worst customer service than those one. They never have ingredients you order, food never ready, slways rude.
Employee told me that ordering online means nothing and I still have to wait in line with everyone else.
Can the owner say what is the reason for ordering online at all?
Atmosphere: 1
Food: 1
Service: 1
The employees here are rude and have an attitude problem. For example one employee there name Jennifer was wearing a mask and gost uspset when i could not hear her and asked her to speak up. She also gave attitude for the same reason to gentleman behind me as well.
Atmosphere: 3
Food: 4
Service: 1
Came in this evening to grab a bite, and the service was fantastic!
When I got home and ate, the food was amazing! Definitely will be going back!
Kid-friendliness: My son loved his first subway sandwich kinda meal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Never go here. They will do online orders until they are done. Just leave you sitting there like an idiot
Then you can hear them talking in the back . It wasn't until I said I was tired of waiting that I was finally helped
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Never coming back. Staff hiding in back when there was a long line wasted my short lunch on a sandwich no communication about delays. I asked for a meatball sub they said they were cold in the back and would take several minutes but then the staff brought out a fresh container when the guest behind me ordered one and they were steaming hot. Would like to speak with supervisor at this branch.
Atmosphere: 1
Food: 1
Service: 1
Didn't toast my sandwich like I clearly requested ok my order
The customer service is horrible!!!...every time I've been there which was only twice I've never been greeted when I walked in. The employees don't speak to you they just make the sandwiches and don't make any conversation. There's a younger white girl with dark hair that works there that is rude and doesn't listen to any type of instructions when making sandwiches. She made a sandwich that I didn't ask for and got mad when I told her that's not wat I wanted so when she made the new sandwich she made it sloppy.She also doesn't make any eye contact and wears her hat over her eyes damn near. The second time I went a Mexican guy was rude to me and made my sandwich sloppy as well and I told him to check the bread to see if it was soft and it wasn't...this subway is beyond triffling and they should hire new staff because it's not welcoming and they don't know how to make a simple sandwich
Atmosphere: 1
Food: 1
Service: 1
I loved the Tuna Submarine.
Atmosphere: 4
Food: 4
Service: 5
Store is clean. I'll give them that... but not much else. I ordered on the app today and even had proof of the order on my phone. Told me I could cancel it and they'd remake the order for me right there, but when i asked how to cancel it they told me i'd have to call accounts receivable or something along those lines to do so. Didn't have a phone number I could call, no option to cancel within the app. Wife went in and purchased a separate meal for me minus the soda and we went home so I could research how to get this taken care of. Phone numbers for customer care are only robits, can't get through to a human, and trying to use the website feedback for apps would lead to a website failure every time I tried to submit it. App shows my food as delivered now too, so I'm out an extra $25 on this with no way to reclaim that money. Im gonna be real with you. I think it's time to let this garbage company die. I was only visiting this store because it's cleaner than any other I'd stepped into in the lest decade or so; but scamming me out of my hard earned cash? unacceptable. Eat somewhere else. Anywhere else. So long as it's not subway. ...at the bear minimum, if you are unwilling to do that, then at least delete that damn app off your phone and dont order online. stand in line for your food.
Atmosphere: 2
Food: 3
Service: 1
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