Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment.
New store Billings,MT
Anthony Garrett
I go in for what looks to be a slow Monday night, there is one kid working there, I've waited awhile and he says he'll be right there, he comes over to the counter, to take my order, then run away again, there is one customer in the lobby. The employee comes over again and has time to talk with not only the person who just walked in but the other guy sitting who has noticed it's been almost 20min for me waiting to just get my order who is being talked to by the kid... I don't know if u need more staff or something I've been in that store packed on a weekend and at least got my order taken.
Debbie Boyle
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
David Haile
Boneless wings undercooked and crunchy in the middle. Puddle of grease in the bottom of containers.
Atmosphere: 3
Service: 3
Chester Caasi
Ordered online and picked up my food with no issues. Everything was there, thank you!
Justin Mansir
Horrible... waited over an hour for one meal.. never seen anything like it..
Atmosphere: 1
Food: 1
Service: 1
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
The food is great but this is the second time that I order there and when I arrive to the restaurant they have me waiting more than 20 minutes even though I order ahead this is in Brownsville Texas by Southmost rd.
Brittany A Smith
(Filmore location) We were very excited when this place opened up since the nearest one was not very close by. It's been open long enough to work out the kinks so I'm not sure where the disconnect is. The final straw for us is when we were not given our entire order of wings. We placed on order of 50 wings and were not given 10 wings. We called to bring it to their attention and hopefully find a way to rectify the miscalculation and might as well have been called liars as the manager stated their chef said they put the correct amount of wings in. We were told we would receive a partial refund for the 10 wings and that never happened. My advice: count your wings, they're expensive enough as it is. Their food is also inconsistent in quality. You either get them over cooked and under sauced or under cooked and over sauced. ETA: 7mths ago a post was made about a similar experience so maybe the chef needs to re-learn how to count by 5s so this doesn't happen anymore.
Food: 3
Service: 1
Wyatt Buckley
Within walking distance is convenient but first time I ordered here my chicken was undercooked. I've driven 10 extra minutes to a different location ever since.
Food: 2
Debra Irwin
Love Wingstop. Lots of flavors, some specials, quick service.
Atmosphere gets 3 stars cause I ordered delivery and haven’t actually been inside this location. But the food was amazing. I got the 20 boneless meal deal and they were crispy and hot when I got them. One of my flavors was the Mexican street heat that I saw as a limited time flavor and it’s delicious. Wishing it would stay in the menu so I can keep ordering it.
la comida 10/10 te atienden muy bien
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment. New store Billings,MT
I go in for what looks to be a slow Monday night, there is one kid working there, I've waited awhile and he says he'll be right there, he comes over to the counter, to take my order, then run away again, there is one customer in the lobby. The employee comes over again and has time to talk with not only the person who just walked in but the other guy sitting who has noticed it's been almost 20min for me waiting to just get my order who is being talked to by the kid... I don't know if u need more staff or something I've been in that store packed on a weekend and at least got my order taken.
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Boneless wings undercooked and crunchy in the middle. Puddle of grease in the bottom of containers.
Atmosphere: 3
Service: 3
Ordered online and picked up my food with no issues. Everything was there, thank you!
Horrible... waited over an hour for one meal.. never seen anything like it..
Atmosphere: 1
Food: 1
Service: 1
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
French fries are horrible
Restaurantji Recommends
The food is great but this is the second time that I order there and when I arrive to the restaurant they have me waiting more than 20 minutes even though I order ahead this is in Brownsville Texas by Southmost rd.
(Filmore location) We were very excited when this place opened up since the nearest one was not very close by. It's been open long enough to work out the kinks so I'm not sure where the disconnect is. The final straw for us is when we were not given our entire order of wings. We placed on order of 50 wings and were not given 10 wings. We called to bring it to their attention and hopefully find a way to rectify the miscalculation and might as well have been called liars as the manager stated their chef said they put the correct amount of wings in. We were told we would receive a partial refund for the 10 wings and that never happened. My advice: count your wings, they're expensive enough as it is. Their food is also inconsistent in quality. You either get them over cooked and under sauced or under cooked and over sauced.
ETA: 7mths ago a post was made about a similar experience so maybe the chef needs to re-learn how to count by 5s so this doesn't happen anymore.
Food: 3
Service: 1
Within walking distance is convenient but first time I ordered here my chicken was undercooked. I've driven 10 extra minutes to a different location ever since.
Food: 2
Love Wingstop. Lots of flavors, some specials, quick service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Boneless Wings, 75 Wings, Cajun Fried Corn
Atmosphere gets 3 stars cause I ordered delivery and haven’t actually been inside this location. But the food was amazing. I got the 20 boneless meal deal and they were crispy and hot when I got them. One of my flavors was the Mexican street heat that I saw as a limited time flavor and it’s delicious. Wishing it would stay in the menu so I can keep ordering it.
Atmosphere: 3
Food: 5
Service: 5
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