I was given 2 vouchers for £1 off and got ripped off as the prices say it's £3.30 for a flat white coffee And £3.30 for a cuppachino but I got charged £5.60 when it should have been £4.60 for both with the prices displayed digitally in the restaurant which is against the trade description act as it states. If the price is advertised as what is charged different they have to charge you the lower price that's advertised not the price they say even if it's charged prices since this happened in the County mall Crawley restaurant
Farah McWain
I am referring to the St George Shopping Center. We bought a cheese with jalapeño hotdog and upon opening it in (in a couple of minutes) we saw the food was burned and having its hard edge to bite… we immediately showed it and explained politely but a rude staff might be the owner or the manager was justifying and saying it was normal and not burned! I was trying to let him understand that this isn’t the way they cooked as i have been their customer for years and reading branch amazingly cooked it… he was arguing and insisting instead of taking it back immediately and exchanged. Until i told him i am not in the mood for any arguments and eventually he offered to exchange which i agreed even though it would take another 10-15mins. However, in spite of me showing patience with his actions still he kept on arguing that it was good and not burned and it may get hard as it was affected by the air… seriously are you implying that i am stupid and doesn’t know how to cook?! And ignorant with such stuff! Again i ask him to just stop and then he decided just to offer a refund saying that maybe the next one i will not like it and it might be burn again… whew!!! He really is indeed needs some customer service training!!!! FULL TERM! So disappointed but salute to the friendly staff of Reading branch… i hope the true owner of AUNTIE ANNES will take this matter into consideration and see how they treat their customers!!!
And Stu
How do you always fail so hard at making pretzels?? Its 7$ for a cup of buttered bread and you cant make it correctly?? Start hiring denver residents and you may actually get better service. They dont even wash their hands!
Atmosphere: 1
Food: 1
Service: 1
Kayle Eales
I always go in for the cinnamon pretzel bites but the last few times I've been going it's been hard and just underwhelming to say the least ,not at all the quality it used to be
Atmosphere: 1
Food: 2
Service: 3
Adam Relayson
Wanted something quick and easy. Pretzel was dry and a little burnt on the bottom. Tasted okay, but not worth the money I spent. Cashier was a little off, but I think she was just new.
Food: 3
Service: 3
Brent Michel
“We don’t do water cups.” My experience as a paying customer.
Atmosphere: 1
Food: 2
Service: 1
Marc Heft
I love Auntie Anne’s pretzels ! This location however is the absolute worst. Most of the time when I go in they are out of pretzels! When they do have them ( like today at 12:00) they had two lonely pretzels. They were stale and cold. The staff is terrible. Inattentive and seems like they couldn’t care less if they have any customers or not. BIG thumbs down to JUST this location. Hope someone from Auntie Annes’s reads this. I would go there a lot more often if it was good. After today’s visit, I won’t be back. I will get my hot pretzel fix at Wetzel’s Pretzels in Cherry Creek Mall, a million times better.
Atmosphere: 1
Food: 1
Service: 1
Katy Blaze
Beware! The cashier will skip past the tip screen and tip himself a dollar without asking. Pay attention to your total or they will pull a fast one on you.
Service: 1
Melissa
Went twice. The pretzels were good as expected. Service was horrible. The first time we went, they refused to make us a cinnamon pretzel. The second time I needed a tax invoice for my work and they said they couldn't give us one. Never going here again. The 3 stars is because pretzels taste as expected
Sue Ann Best
Just my opinion, maybe hire an adult to supervise. First time going there, walked up and ordered a pretzel dog, was informed I would have a long wait, which I would be ok with and was then met with blank stares. (would have been fresh). After a couple of minutes of silence I opted for already made pepperoni bites. There was absolutely nothing spoke between any customers or staff, because the staff was too busy with their silliness and drama filled conversations. It's sad, this place has so much potential, and kids are going to run it in the ground. I am currently sitting eating, and watching people stand in line not being served due to the kitchen talk. I have counted 5 people walk away due to not being served. How sad.
Website said they had tons of vegan options. Got to store, was told everything had butter...after waiting in a super long line. NO VEGAN OPTIONS. Will never return.
Atmosphere: 1
Food: 1
Service: 1
Laura Persaud Rooplal
How disappointing that your staff at Sangters International Airport- Montego Bay Departure lounge have taken the liberty to add a 3$ tip to every transaction. Also stating they only use Debit or Credit as a form of payment. Encourage thier customers NOT to review the charges and just to TAP. Thus, the staff are pocketing hundreds of dollars in Tips daily.
Catherine Gorczyca
Order 3 cups of nuggets half full for the money u pay yes I understand they were busy but not fair to customers not the first time with this store
Myung Kim
There are many places that don't accept gift cards. It happened again today—they wouldn’t take my gift card and forced me to pay with a credit card.
I was given 2 vouchers for £1 off and got ripped off as the prices say it's £3.30 for a flat white coffee And £3.30 for a cuppachino but I got charged £5.60 when it should have been £4.60 for both with the prices displayed digitally in the restaurant which is against the trade description act as it states. If the price is advertised as what is charged different they have to charge you the lower price that's advertised not the price they say even if it's charged prices since this happened in the County mall Crawley restaurant
I am referring to the St George Shopping Center. We bought a cheese with jalapeño hotdog and upon opening it in (in a couple of minutes) we saw the food was burned and having its hard edge to bite… we immediately showed it and explained politely but a rude staff might be the owner or the manager was justifying and saying it was normal and not burned! I was trying to let him understand that this isn’t the way they cooked as i have been their customer for years and reading branch amazingly cooked it… he was arguing and insisting instead of taking it back immediately and exchanged. Until i told him i am not in the mood for any arguments and eventually he offered to exchange which i agreed even though it would take another 10-15mins. However, in spite of me showing patience with his actions still he kept on arguing that it was good and not burned and it may get hard as it was affected by the air… seriously are you implying that i am stupid and doesn’t know how to cook?! And ignorant with such stuff! Again i ask him to just stop and then he decided just to offer a refund saying that maybe the next one i will not like it and it might be burn again… whew!!! He really is indeed needs some customer service training!!!! FULL TERM! So disappointed but salute to the friendly staff of Reading branch… i hope the true owner of AUNTIE ANNES will take this matter into consideration and see how they treat their customers!!!
How do you always fail so hard at making pretzels?? Its 7$ for a cup of buttered bread and you cant make it correctly?? Start hiring denver residents and you may actually get better service. They dont even wash their hands!
Atmosphere: 1
Food: 1
Service: 1
I always go in for the cinnamon pretzel bites but the last few times I've been going it's been hard and just underwhelming to say the least ,not at all the quality it used to be
Atmosphere: 1
Food: 2
Service: 3
Wanted something quick and easy. Pretzel was dry and a little burnt on the bottom. Tasted okay, but not worth the money I spent. Cashier was a little off, but I think she was just new.
Food: 3
Service: 3
“We don’t do water cups.” My experience as a paying customer.
Atmosphere: 1
Food: 2
Service: 1
I love Auntie Anne’s pretzels ! This location however is the absolute worst. Most of the time when I go in they are out of pretzels! When they do have them ( like today at 12:00) they had two lonely pretzels. They were stale and cold. The staff is terrible. Inattentive and seems like they couldn’t care less if they have any customers or not. BIG thumbs down to JUST this location. Hope someone from Auntie Annes’s reads this. I would go there a lot more often if it was good. After today’s visit, I won’t be back. I will get my hot pretzel fix at Wetzel’s Pretzels in Cherry Creek Mall, a million times better.
Atmosphere: 1
Food: 1
Service: 1
Beware! The cashier will skip past the tip screen and tip himself a dollar without asking. Pay attention to your total or they will pull a fast one on you.
Service: 1
Went twice. The pretzels were good as expected. Service was horrible. The first time we went, they refused to make us a cinnamon pretzel. The second time I needed a tax invoice for my work and they said they couldn't give us one. Never going here again. The 3 stars is because pretzels taste as expected
Just my opinion, maybe hire an adult to supervise. First time going there, walked up and ordered a pretzel dog, was informed I would have a long wait, which I would be ok with and was then met with blank stares. (would have been fresh). After a couple of minutes of silence I opted for already made pepperoni bites. There was absolutely nothing spoke between any customers or staff, because the staff was too busy with their silliness and drama filled conversations. It's sad, this place has so much potential, and kids are going to run it in the ground. I am currently sitting eating, and watching people stand in line not being served due to the kitchen talk. I have counted 5 people walk away due to not being served. How sad.
Restaurantji Recommends
Website said they had tons of vegan options. Got to store, was told everything had butter...after waiting in a super long line. NO VEGAN OPTIONS. Will never return.
Atmosphere: 1
Food: 1
Service: 1
How disappointing that your staff at Sangters International Airport- Montego Bay Departure lounge have taken the liberty to add a 3$ tip to every transaction. Also stating they only use Debit or Credit as a form of payment. Encourage thier customers NOT to review the charges and just to TAP. Thus, the staff are pocketing hundreds of dollars in Tips daily.
Order 3 cups of nuggets half full for the money u pay yes I understand they were busy but not fair to customers not the first time with this store
There are many places that don't accept gift cards. It happened again today—they wouldn’t take my gift card and forced me to pay with a credit card.
It’s the best pretzel you will find 😁🤩
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