The Ice cream was great, but no seats inside anymore. The shop sits right on two busy seats, so not an advisable place to sit outside except if you love exhaust and tire carbide particles. I won't be back until they get chairs inside again.Being right across from an university, you would think this shop would be crowded, but it has never been in my memory. Just the opposite for Bonnie Brae ice cream, which almost always crowded, and has chairs indoors and out.The lady that waited on me was very nice, but then wanted to hand me the cone while I was getting my money out. I didn't see one of those racks to put the cone in. Was lucky to get parking right out front. Not a lot of parking in that area. It says " locally owned " on the door , so I assume it is a franchise.Parking: Just a couple spots to park out front. I don't know if the parking in back is owned by them.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Waffle Cone Sundae
Gabriela Ribeiro
I am very satisfied with the service provided by Ben & Jerry for our catering event.It was a last minute event with a lot of changes and they were very flexible and understandable. They brought extra ice cream in case we needed and it was amazing because we really had to use, so we got charged for the difference after the event. Jake was great scooping ice cream and making our associates happy :)
Atmosphere: 5
Food: 5
Service: 5
Elise M.
The flavors here are (of course) delicious. I think Ben and Jerry's has the best add-ins of any icecream company. They are open a bit later here than most other icecream places, which is very convenient. However, they do not currently have any seating available inside. Parking is on the street, but not too difficult at night.
Noah Morgan
Quality ice cream with competitive pricing and large portions. Friendly customer service. Samples are available upon request.My only complaint is that the store is small, so there is not much standing space and there are less ice-cream options than competitors. No indoor seating available either.
Kimberlee M.
If I could give 0 stars I would. Ordered a cake. They gave us the completely wrong one. Pretty obvious they found an old holiday one in the back and slapped a happy birthday on it. Oh how do I know it was old? Well the icing was crumbling and after eating both my partner and I began to vomit everywhere. Instead of offering us the correct cake or even a refund my significant other was only offered "a small scoop of ice cream" this whole place is a joke. Unless you want bad service and to vomit everywhere do not go here.
Josh Mercer
Ordered a birthday cake and it was incorrect upon arriving to pick it up. Their solution…offer one small scoop of ice cream. How about you give me what I paid for or give me my money back?
Liz Proscia
excellent customer service and ample options to choose from for custom cakes
Jerry Hamilton
Best ice cream aside from liks and bonnie brae that is.
Tanner Daines
We catered Ben & Jerry's for a work event last week and everyone had an amazing time! I would highly recommend catering Ben & Jerry's for a work event. We had nearly 150 people come down and the serving was done quickly and clearly. The prices of each of their catering options was very reasonable. Their default option comes with three flavors of your choice but you can add more flavors for only $25. They have dairy free, gluten free, and vegan options too (which honestly tasted really good! you'd never know they weren't just regular ice cream ingredients). You pay per serving, which is two scoops per person in the standard option that we chose.Sydney was our main point of contact through email correspondence and was also our scooper at the event. She was always very clear, kind, and patient in explaining the policies and arrived early to set up before the event. Their contract language is flexible while also clear and simple. Paying for it was done after the event and was also very easy. Everyone had an amazing experience and we are looking forward to doing more of these in the future! Thank you so much Sydney, and Ben & Jerry's!
Teana B.
Associate was rude acted like lt was a hassle to serve us ,gave an uncomfortable feeling almost felt like our family was being racial profiled.
Aisha was THE BEST <333 She did not lose her smile for one second while my cousin’s & I were there! Jackie was also very kind! I appreciated the phenomenal customer service! The ice cream flavors were delicious & the vegan options are BOMB! I got to taste all the vegan flavors! Love it here! 10/10 would recommend!
Joseph Deighan
Ice cream is great. The service was wonderful. However, you should have some tables inside and a TV or radio perhaps. I think Ben & Jerry's can afford it...
Lino Gonzalez
For the price and size it's better to get one from the store. Paid almost 9 for a 3rd of what I get in any 7/11 I don't know if they charged for large and gave me a small or what but it's last time I ever go here
Lori L.
DON'T ORDER USING A FOOD DELIVERY APP! THEY DON'T MAKE THEMSELVES FAMILIAR WITH THE APP'S choices etc.I ordered from UberEats.I ordered a banana split. It comes in a 16oz water/ **DRINK CUP** !! Not a paper bowl or something like that, a DRINK CUP!! SERIOUSLY?!??So thinking that it will be a good way to try a 'new' ice cream is MOOT because of it - Everything ends up all together so there's NO difference!!- the split 'comes with' 3 toppings - Note: *NOT INCLUDED* BUT FOR A COST at various costs of $1.60 - $3.50. UberEats says they'll be separate 2oz cups, so I thought, okay, 2 oz, kinda worth it. (I picked M&Ms, gummy bears, and peanuts.) And I decided to also get a couple extra things - adding hot fudge and a waffle cone.I received a cup of MESS. The M&Ms & gummy bears were DUMPED ON THE BANANA SPLIT under a pile of fake whipped cream (the only thing still holding it's shape). And the ice cream was an undistinguishable melted MESS - no ability to tell what flavor was what. And *certainly* not very big scoops, as the ice cream was barely halfway up the side of the cup. There were NO peanuts, and I also didn't get the hot fudge or waffle cone!?! It was a *complete* WASTE of money.Seriously. I've ordered ice cream - with multiple flavors and toppings -from other places on this app before, but I'll NEVER order from here again.They're not familiar with what the apps say you'll get (otherwise, why was stuff on top), and NOT set up for delivery of anything more than just 'basic' stuff (no bowls?), *and* they evidently don't pay attention to fulfill full orders (no fudge or waffle cone). Avoid unless all you want is something basic like a pint of ice cream - and even then, you're probably better just going to the grocery store.
Shel Hoy
Excellent customer service! Everyone was so kind and polite!
The Ice cream was great, but no seats inside anymore. The shop sits right on two busy seats, so not an advisable place to sit outside except if you love exhaust and tire carbide particles. I won't be back until they get chairs inside again.Being right across from an university, you would think this shop would be crowded, but it has never been in my memory. Just the opposite for Bonnie Brae ice cream, which almost always crowded, and has chairs indoors and out.The lady that waited on me was very nice, but then wanted to hand me the cone while I was getting my money out. I didn't see one of those racks to put the cone in. Was lucky to get parking right out front. Not a lot of parking in that area. It says " locally owned " on the door , so I assume it is a franchise.Parking: Just a couple spots to park out front. I don't know if the parking in back is owned by them.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Waffle Cone Sundae
I am very satisfied with the service provided by Ben & Jerry for our catering event.It was a last minute event with a lot of changes and they were very flexible and understandable. They brought extra ice cream in case we needed and it was amazing because we really had to use, so we got charged for the difference after the event. Jake was great scooping ice cream and making our associates happy :)
Atmosphere: 5
Food: 5
Service: 5
The flavors here are (of course) delicious. I think Ben and Jerry's has the best add-ins of any icecream company. They are open a bit later here than most other icecream places, which is very convenient. However, they do not currently have any seating available inside. Parking is on the street, but not too difficult at night.
Quality ice cream with competitive pricing and large portions. Friendly customer service. Samples are available upon request.My only complaint is that the store is small, so there is not much standing space and there are less ice-cream options than competitors. No indoor seating available either.
If I could give 0 stars I would. Ordered a cake. They gave us the completely wrong one. Pretty obvious they found an old holiday one in the back and slapped a happy birthday on it. Oh how do I know it was old? Well the icing was crumbling and after eating both my partner and I began to vomit everywhere. Instead of offering us the correct cake or even a refund my significant other was only offered "a small scoop of ice cream" this whole place is a joke. Unless you want bad service and to vomit everywhere do not go here.
Ordered a birthday cake and it was incorrect upon arriving to pick it up. Their solution…offer one small scoop of ice cream. How about you give me what I paid for or give me my money back?
excellent customer service and ample options to choose from for custom cakes
Best ice cream aside from liks and bonnie brae that is.
We catered Ben & Jerry's for a work event last week and everyone had an amazing time! I would highly recommend catering Ben & Jerry's for a work event. We had nearly 150 people come down and the serving was done quickly and clearly. The prices of each of their catering options was very reasonable. Their default option comes with three flavors of your choice but you can add more flavors for only $25. They have dairy free, gluten free, and vegan options too (which honestly tasted really good! you'd never know they weren't just regular ice cream ingredients). You pay per serving, which is two scoops per person in the standard option that we chose.Sydney was our main point of contact through email correspondence and was also our scooper at the event. She was always very clear, kind, and patient in explaining the policies and arrived early to set up before the event. Their contract language is flexible while also clear and simple. Paying for it was done after the event and was also very easy. Everyone had an amazing experience and we are looking forward to doing more of these in the future! Thank you so much Sydney, and Ben & Jerry's!
Associate was rude acted like lt was a hassle to serve us ,gave an uncomfortable feeling almost felt like our family was being racial profiled.
Restaurantji Recommends
Aisha was THE BEST <333 She did not lose her smile for one second while my cousin’s & I were there! Jackie was also very kind! I appreciated the phenomenal customer service! The ice cream flavors were delicious & the vegan options are BOMB! I got to taste all the vegan flavors! Love it here! 10/10 would recommend!
Ice cream is great. The service was wonderful. However, you should have some tables inside and a TV or radio perhaps. I think Ben & Jerry's can afford it...
For the price and size it's better to get one from the store. Paid almost 9 for a 3rd of what I get in any 7/11 I don't know if they charged for large and gave me a small or what but it's last time I ever go here
DON'T ORDER USING A FOOD DELIVERY APP! THEY DON'T MAKE THEMSELVES FAMILIAR WITH THE APP'S choices etc.I ordered from UberEats.I ordered a banana split. It comes in a 16oz water/ **DRINK CUP** !! Not a paper bowl or something like that, a DRINK CUP!! SERIOUSLY?!??So thinking that it will be a good way to try a 'new' ice cream is MOOT because of it - Everything ends up all together so there's NO difference!!- the split 'comes with' 3 toppings - Note: *NOT INCLUDED* BUT FOR A COST at various costs of $1.60 - $3.50. UberEats says they'll be separate 2oz cups, so I thought, okay, 2 oz, kinda worth it. (I picked M&Ms, gummy bears, and peanuts.) And I decided to also get a couple extra things - adding hot fudge and a waffle cone.I received a cup of MESS. The M&Ms & gummy bears were DUMPED ON THE BANANA SPLIT under a pile of fake whipped cream (the only thing still holding it's shape). And the ice cream was an undistinguishable melted MESS - no ability to tell what flavor was what. And *certainly* not very big scoops, as the ice cream was barely halfway up the side of the cup. There were NO peanuts, and I also didn't get the hot fudge or waffle cone!?! It was a *complete* WASTE of money.Seriously. I've ordered ice cream - with multiple flavors and toppings -from other places on this app before, but I'll NEVER order from here again.They're not familiar with what the apps say you'll get (otherwise, why was stuff on top), and NOT set up for delivery of anything more than just 'basic' stuff (no bowls?), *and* they evidently don't pay attention to fulfill full orders (no fudge or waffle cone). Avoid unless all you want is something basic like a pint of ice cream - and even then, you're probably better just going to the grocery store.
Excellent customer service! Everyone was so kind and polite!