FRAUD. Might want to be careful on who you hire at your place of business. Only reason I’m writing this review is b/c clearly she has done this before and will continue until someone stops her or the business gets sued.
Ordered a shake, asked me cash or card I said card. She kept the card machine on the other side of the counter near her. She took my card turned the machine towards her tapped it then gave me my card back. I felt that was odd so I asked for a receipt. I looked at the receipt and she gave herself a tip on my card lol. Rounded it to $14. I did NOT authorize that transaction. Watch the camera. 11/27/24 7:26 am. Be careful with this one.
Service: 1
Daphne Balcazar
Girl went on break not lunch for 40 min
Atmosphere: 1
Food: 1
Service: 1
Rachel Parsons
I was charged twice for a sorbet and was told that the manager that could process the refund would be in the next day and that they would process it then, but I never received the refund. I tried calling and emailing but never got a response.
I hate to cause a ruckus, but airport ice cream ain’t cheap, y’all
Greg Beasley
Ice creams decent but the service and attitude aren’t worth the visit. Quite unusual as Ben and Jerry’s is normally awesome.
Atmosphere: 1
Food: 3
Service: 1
Jon Gordon
Sad to say, the woman “scooping” ice cream did not understand the concept of how to actually scoop. You have 1 job?
Atmosphere: 1
Food: 5
Service: 1
Jason Nuzny
Woke and overpriced.. ? ?
Jon Denton
It was too expensive, I regretted going out of my way during a layover
Lorelei Whitlow
Terrible! My husband and I ordered a banana split to share. Both of the staff members struggled to simply slice a banana in half. The ice cream flavors were not labeled in accordance with the tubs in the display freezers. Not to mention, both of the freezer cases were falling apart and not able to close properly, so the ice cream ended up melting very quickly. The hot fudge also was not even warm. So we watched the staff struggle to pump it out and when that didn't work, she took off her gloves and pulled the bag of cold, thick chocolate out of the machine and proceeded to squeeze it out like toothpaste.Very disappointing and surprising for such a popular branding of great ice cream!
Atmosphere: 2
Food: 1
Service: 1
Marc Mott
They only have "large shakes'. 13 dollars for a shake. I don't think so.
Atmosphere: 2
Food: 2
Service: 2
Zero
Business hours are from 4am-10pm. You should operate according to this hours. I came at 9:45pm just to have an employee tell me “sorry we’re closed.” I would honestly give 0 stars if I could.
Business hours are from 4am-10pm. You should operate according to this hours. I came at 9:45pm just to have an employee tell me “sorry we’re closed.” I would honestly give 0 stars if I could.
FallingOutcast
Business hours are from 4am-10pm. You should operate according to this hours. I came at 9:45pm just to have an employee tell me “sorry we’re closed.” I would honestly give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Mark Middleton
Staff are rude and have no idea about customer service
FRAUD. Might want to be careful on who you hire at your place of business. Only reason I’m writing this review is b/c clearly she has done this before and will continue until someone stops her or the business gets sued.
Ordered a shake, asked me cash or card I said card. She kept the card machine on the other side of the counter near her. She took my card turned the machine towards her tapped it then gave me my card back. I felt that was odd so I asked for a receipt. I looked at the receipt and she gave herself a tip on my card lol. Rounded it to $14. I did NOT authorize that transaction. Watch the camera. 11/27/24 7:26 am. Be careful with this one.
Service: 1
Girl went on break not lunch for 40 min
Atmosphere: 1
Food: 1
Service: 1
I was charged twice for a sorbet and was told that the manager that could process the refund would be in the next day and that they would process it then, but I never received the refund. I tried calling and emailing but never got a response.
I hate to cause a ruckus, but airport ice cream ain’t cheap, y’all
Ice creams decent but the service and attitude aren’t worth the visit. Quite unusual as Ben and Jerry’s is normally awesome.
Atmosphere: 1
Food: 3
Service: 1
Sad to say, the woman “scooping” ice cream did not understand the concept of how to actually scoop. You have 1 job?
Atmosphere: 1
Food: 5
Service: 1
Woke and overpriced.. ? ?
It was too expensive, I regretted going out of my way during a layover
Terrible! My husband and I ordered a banana split to share. Both of the staff members struggled to simply slice a banana in half. The ice cream flavors were not labeled in accordance with the tubs in the display freezers. Not to mention, both of the freezer cases were falling apart and not able to close properly, so the ice cream ended up melting very quickly. The hot fudge also was not even warm. So we watched the staff struggle to pump it out and when that didn't work, she took off her gloves and pulled the bag of cold, thick chocolate out of the machine and proceeded to squeeze it out like toothpaste.Very disappointing and surprising for such a popular branding of great ice cream!
Atmosphere: 2
Food: 1
Service: 1
They only have "large shakes'. 13 dollars for a shake. I don't think so.
Atmosphere: 2
Food: 2
Service: 2
Business hours are from 4am-10pm. You should operate according to this hours. I came at 9:45pm just to have an employee tell me “sorry we’re closed.” I would honestly give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Is there anyone even working?
Service: 1
Business hours are from 4am-10pm. You should operate according to this hours. I came at 9:45pm just to have an employee tell me “sorry we’re closed.” I would honestly give 0 stars if I could.
Business hours are from 4am-10pm. You should operate according to this hours. I came at 9:45pm just to have an employee tell me “sorry we’re closed.” I would honestly give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Staff are rude and have no idea about customer service
milkshake is pricey but delicious
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