This is like the worst chipotle you can go to... I wanted carne asada they were out and had no explanation. No like hey we'll give you a free drink or something but instead they just looked at me blank like sorry you can't have what you want to order. So I got regular steak. Super disappointed. It's the only reason why I came there. It's this is my neighborhood Chipotle and it always seems very disorganized. Very frustrating to say the least
Atmosphere: 1
Food: 1
Service: 1
Jimara Lindsey
This was my second visit at this location and I'll go back to Tower. Somehow my rewards wasn't scanned during the first visit and I had to request customer service add points from my reciept. I had to wait 5 min for the new asada which was fine. The manager ending up throwing out my rice and beans the woman started for my bowl, because duh it's just sitting exposed. I added my free drink to checkout and scanned. She was having issues at the register and I wanted to view my receipt to determine why it was higher than normal. So apparently there is a sperate QR code for the drink then you do the reward. I mentioned prior to checkout I have a free drink. She tells me that she's not supposed to inform a customer how to do it and something else smart. How is that helpful? I don't work here. Other locations and even Qdoba will say hey it's a seperate barcode scan and they tell you if it did not take your scan. I prefer to build up points to do my freebie meal later but this was an app incentive. I typically don't buy a drink and could've gave my reward to another customer who paid $3.00 for a tea bag. I got their watermelon lemonade with no ice and it was gross. I was already home when I tried the lemonade that had been sitting all day with no flavor. I see that I'm missing rewards again. The locations will inform if it did not take a scan, she doesn't need to be on the register. Although, I scanned my rewards it didn't take so here I am again re-submitting my receipt in the app.
Atmosphere: 3
Food: 5
Service: 2
D
Too loud, too busy, too expensive, and not very tasty or variety.
Atmosphere: 2
Food: 2
Service: 3
Azzy
I live nearby so it’s always easier to come to this one instead of the Northfield one, service is one of the worst I’ve encountered, they add little to no meat to everything and if you ask for more you will be made to pay extra.
Atmosphere: 2
Food: 1
Service: 1
Brian Dessauer
Typical Chipotle great portion size fresh guacamole can't ask for more
Atmosphere: 4
Food: 5
Service: 5
lindsay paulsen
They will tell you it’s free guacamole day then charge for it anyway and say “oh sorry, you had to give us a code”. Then why did you freaking say that?!?! Incompetent
Atmosphere: 1
Food: 2
Service: 1
Arron Brown
Employees is great. Food was not great with small portions for the price.
Atmosphere: 2
Food: 1
Service: 4
x Feenix
Been to chipotles all across the country because I travel often. This was the best/most flavorful chipotle I can remember, and the best (& cheapest food/lowest rated) I’ve had while here. 🤦🏻
Atmosphere: 5
Food: 5
Service: 5
Rosebudd
This place is ridiculous!! I’m not sure what type of clientele that they serve on a daily basis!! However they charged me for guacamole and I didn’t even ask for it and then when I went to go inform them of their mistake. The young Hispanic lady I’m assuming she was the manager. Anyway she had to check the camera to see if I was lying!! Now I worked in customer service for mor than 20 years and I have need to a lot of restaurants and now they are sitting back there talking shit!! Wow this is crazy!! I know I shouldn’t let this get to me but it just pisses me off that customer service doesn’t exist anymore!!😡 oh yeah I hardly had any meat in my $12.00 bowl that I ordered and my appetite was ruined!!
You walk in and the employees look at you like what do you want ! They don't greet you at all..they hire just teenagers . The manager isn't professional or friendly either..I am going to start driving to the Chipotle Tower road to get my food
Atmosphere: 1
Food: 2
Service: 1
Kate Roslyn
They were out of carnitas and chicken. They were very rude to me couldn't smile. That's not good customer service no one wants to come in feeling unwelcomed. I myself work in the restaurant industry and I was not impressed. The cashier's name was Alejandra and she was very rude told me they were out of everything. I simply asked for my total and she said it's on the screen very condescending.
Atmosphere: 1
Service: 1
Bam Bam
My whole order was poor quality. Customer service is horrible. Save your money and go to bocaza Mexican grill better food, better prices.
Atmosphere: 1
Food: 1
Service: 1
Traci Malone
Ordered a bowl with a LG guc and LG queso. I didn't know I had to ask for chips the smart rude girl on the register told me I need to tell her. Sorry I don't work at chipotle. But since this is her job she should have asked if I wanted chips. Did she think I was gonna eat the LG guc and queso with a spoon. Train her not to tell customers to do her job. Cross merchandise u see someone with LG dips ask them if they need chips. Sales it's about making sales. I never had an issue I go there often just that one time with the rude smart girl that don't know how to upsale.
Great people. Great service.
Atmosphere: 5
Food: 5
Service: 5
This is like the worst chipotle you can go to... I wanted carne asada they were out and had no explanation. No like hey we'll give you a free drink or something but instead they just looked at me blank like sorry you can't have what you want to order. So I got regular steak. Super disappointed. It's the only reason why I came there. It's this is my neighborhood Chipotle and it always seems very disorganized. Very frustrating to say the least
Atmosphere: 1
Food: 1
Service: 1
This was my second visit at this location and I'll go back to Tower. Somehow my rewards wasn't scanned during the first visit and I had to request customer service add points from my reciept. I had to wait 5 min for the new asada which was fine. The manager ending up throwing out my rice and beans the woman started for my bowl, because duh it's just sitting exposed. I added my free drink to checkout and scanned. She was having issues at the register and I wanted to view my receipt to determine why it was higher than normal. So apparently there is a sperate QR code for the drink then you do the reward. I mentioned prior to checkout I have a free drink. She tells me that she's not supposed to inform a customer how to do it and something else smart. How is that helpful? I don't work here. Other locations and even Qdoba will say hey it's a seperate barcode scan and they tell you if it did not take your scan. I prefer to build up points to do my freebie meal later but this was an app incentive. I typically don't buy a drink and could've gave my reward to another customer who paid $3.00 for a tea bag. I got their watermelon lemonade with no ice and it was gross. I was already home when I tried the lemonade that had been sitting all day with no flavor. I see that I'm missing rewards again. The locations will inform if it did not take a scan, she doesn't need to be on the register. Although, I scanned my rewards it didn't take so here I am again re-submitting my receipt in the app.
Atmosphere: 3
Food: 5
Service: 2
Too loud, too busy, too expensive, and not very tasty or variety.
Atmosphere: 2
Food: 2
Service: 3
I live nearby so it’s always easier to come to this one instead of the Northfield one, service is one of the worst I’ve encountered, they add little to no meat to everything and if you ask for more you will be made to pay extra.
Atmosphere: 2
Food: 1
Service: 1
Typical Chipotle great portion size fresh guacamole can't ask for more
Atmosphere: 4
Food: 5
Service: 5
They will tell you it’s free guacamole day then charge for it anyway and say “oh sorry, you had to give us a code”. Then why did you freaking say that?!?! Incompetent
Atmosphere: 1
Food: 2
Service: 1
Employees is great. Food was not great with small portions for the price.
Atmosphere: 2
Food: 1
Service: 4
Been to chipotles all across the country because I travel often. This was the best/most flavorful chipotle I can remember, and the best (& cheapest food/lowest rated) I’ve had while here. 🤦🏻
Atmosphere: 5
Food: 5
Service: 5
This place is ridiculous!! I’m not sure what type of clientele that they serve on a daily basis!! However they charged me for guacamole and I didn’t even ask for it and then when I went to go inform them of their mistake. The young Hispanic lady I’m assuming she was the manager. Anyway she had to check the camera to see if I was lying!! Now I worked in customer service for mor than 20 years and I have need to a lot of restaurants and now they are sitting back there talking shit!! Wow this is crazy!! I know I shouldn’t let this get to me but it just pisses me off that customer service doesn’t exist anymore!!😡 oh yeah I hardly had any meat in my $12.00 bowl that I ordered and my appetite was ruined!!
Restaurantji Recommends
Good as everywhere else
Atmosphere: 3
Food: 3
Service: 3
You walk in and the employees look at you like what do you want ! They don't greet you at all..they hire just teenagers . The manager isn't professional or friendly either..I am going to start driving to the Chipotle Tower road to get my food
Atmosphere: 1
Food: 2
Service: 1
They were out of carnitas and chicken. They were very rude to me couldn't smile. That's not good customer service no one wants to come in feeling unwelcomed. I myself work in the restaurant industry and I was not impressed. The cashier's name was Alejandra and she was very rude told me they were out of everything. I simply asked for my total and she said it's on the screen very condescending.
Atmosphere: 1
Service: 1
My whole order was poor quality. Customer service is horrible. Save your money and go to bocaza Mexican grill better food, better prices.
Atmosphere: 1
Food: 1
Service: 1
Ordered a bowl with a LG guc and LG queso. I didn't know I had to ask for chips the smart rude girl on the register told me I need to tell her. Sorry I don't work at chipotle. But since this is her job she should have asked if I wanted chips. Did she think I was gonna eat the LG guc and queso with a spoon. Train her not to tell customers to do her job. Cross merchandise u see someone with LG dips ask them if they need chips. Sales it's about making sales. I never had an issue I go there often just that one time with the rude smart girl that don't know how to upsale.
Food: 2
Service: 1
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