Cold Stone Creamery

It was so smelly we had to leave

I rarely write reviews but this location has great customer service. Especially Lady the girl with pretty lashes. She goes above and behind for her customers. Always willing to help and understand. Clean environment.

Atmosphere: 5

Food: 5

Service: 5

I ordered delivery tonight, (12/11). They called to let me know one of my items couldn’t be completed because they were out of the specialty flavor but unfortunately I missed the call.

When I called them back 10 minutes later, they explained the problem and said they had substituted with the flavor but included all the toppings still. However, because we were looking forward to trying the new seasonal flavor of ice cream we decided to ask for a different flavor all together. Without hesitation the person I was talking to said that wouldn’t be a problem at all, AND without an additional charge, which I was prepared to pay for inconveniencing them! Plus as a bonus they said we’d still receive the “miss up” as an additional “sorry we didn’t have what you originally wanted”, when they didn’t need to do that at all!!!

I will be ordering from this location again! The staff tonight was very friendly, extremely helpful, and made us some great ice cream!!!

Food: 5

Service: 5

Please update the close time, yall don’t stay open until the time it says

I bought a Confetti Cake Batter cake, like I've done several times before. First, let me say that cake batter is my favorite flavor and I swoon every time no matter how much I eat it. I really really think this cake was not cake batter ice cream! Vanilla or maybe sweet cream. The whole thing just tasted bland and the kit kats on top were mushy. It's rare for me to return things, but it was $45, so I drove 25min to see what they thought. The girl at the counter said it was cake batter as did the owner over the phone. And that's it. Sucks to be me. Maybe it was cake batter and the non-distinguishable taste was due to it having been made 1 1/2 months earlier. Either way, a huge disappointment. Won't be back to that store.

Excellent location!

Atmosphere: 5

Food: 5

Service: 5

Told worker I was lactose intolerant, and then added “special cream”. Then she put her foot in the ice cream, and spit in it. Tasted great. Would have been better if she threw in some hair but it’s not big deal. 9/10

Atmosphere: 5

Food: 5

Service: 5

They gave me extra. That was kind. Thank you for fulfilling my order at the end of the night.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Peanut Butter Cup

Ordered pickup order online. Walked in, wasn't greeted. Gave the young lady my name, she sighed and slammed my order on top of the glass counter. I understand having a long day but you're still serving and people are still paying. First at this one and it left a bad taste in the mouth. Ice cream was good after saging negative energy.

Atmosphere: 1

Food: 5

Service: 1

?flechada, very delicious

Atmosphere: 5

Food: 5

Service: 5

My fiancé, son and I came in for icecream today and the two ladies working around 1pm was very helpful! She was super kind about letting us try samples and giving us amplitude amount of time to choose our toppings! Thank you to the staff for making our experience better!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: OH Fudge

Rude service. There was a hair in my ice cream. No apology or anything. Bad experience. Much better the one in Aurora.

Atmosphere: 1

Food: 1

Service: 1

The best place ever I can't wait to come back again

Atmosphere: 5

Food: 5

Service: 5

Clean and quick service every time. My only critique would be that the line is not set up efficiently if it gets long and families with a few kids probably feel crowded while waiting. Parking during dinner time/busy hour can be a chore but there is plenty if you circle back. I believe there’s also additional parking in another lot behind the apartments, but I’ve never had to use it.

Atmosphere: 5

Food: 5

Service: 5

I took the kid I babysit. There’s sassy-moody teenagers running the place. They’d rather be on TikTok than serving ice cream. They will snicker at you— but pretend not to be. I think that’s probably part of the cold stone experience. The kid I babysit liked it. I got vegan silk it was good. I appreciate the brand having plant based options.If you’re legit allergic I don’t recommend. They definitely cross contam— didn’t wash spoons or change gloves… but it tastes good yum. The kid I babysit found a hair in it… he does have hair… he picked it out, still tasted good.

Atmosphere: 4

Food: 5

Service: 3